Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 408 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) a polite reply (b) an impolite reply
2. 2.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) a polite reply (b) an impolite reply
3. 3.True or false: “Ask someone else.” is an impolite reply. (a) False (b) True
4. 4.Which of these is a good Q&A habit? (a) interrupting the asker (b) repeating the question (c) making up an answer (d) answering only friends
5. 5.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) a polite reply (b) an impolite reply
6. 6.🔍 Which is the odd one out? (a) arguing angrily (b) answering only friends (c) admitting you don’t know (d) making up an answer
7. 7.🔍 Which is the odd one out? (a) making up an answer (b) thanking the asker (c) admitting you don’t know (d) keeping answers short
8. 8.🙋 Good or poor Q&A habit: arguing angrily? (a) a poor Q&A habit (b) a good Q&A habit
9. 9.True or false: “I am not sure, but I will find out and tell you.” is a polite reply. (a) True (b) False
10. 10.True or false: “That is a silly question.” is an impolite reply. (a) False (b) True
11. 11.🙋 Many hands go up at once. What is fair? (a) answer only friends (b) take them one by one (c) ignore them all (d) shout over them
12. 12.True or false: “I don’t know. Next.” is a polite reply. (a) True (b) False
13. 13.Which of these is a poor Q&A habit? (a) repeating the question (b) admitting you don’t know (c) thanking the asker (d) arguing angrily
14. 14.🔍 Which is the odd one out? (a) rolling your eyes (b) thanking the asker (c) a ten-minute answer (d) interrupting the asker
15. 15.True or false: “Good point. Let me explain that part again.” is a polite reply. (a) False (b) True
16. 16.True or false: “That is a silly question.” is a polite reply. (a) False (b) True
17. 17.Which of these is a poor Q&A habit? (a) admitting you don’t know (b) thanking the asker (c) keeping answers short (d) rolling your eyes
18. 18.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
19. 19.🙋 Good or poor Q&A habit: a ten-minute answer? (a) a poor Q&A habit (b) a good Q&A habit
20. 20.🙋 Good or poor Q&A habit: thanking the asker? (a) a poor Q&A habit (b) a good Q&A habit
21. 21.True or false: “I don’t know. Next.” is an impolite reply. (a) False (b) True
22. 22.🙋 While someone asks a question, you should… (a) start packing up (b) listen till they finish (c) look at your notes (d) interrupt them
23. 23.Which of these is a poor Q&A habit? (a) repeating the question (b) keeping answers short (c) answering only friends (d) admitting you don’t know
24. 24.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) a polite reply (b) an impolite reply
25. 25.🙋 What does “Q&A” stand for? (a) queue and arrive (b) questions and answers (c) quiz and award (d) quick and amazing
26. 26.🔍 Which is the odd one out? (a) thanking the asker (b) admitting you don’t know (c) repeating the question (d) arguing angrily
27. 27.🙋 Good or poor Q&A habit: making up an answer? (a) a good Q&A habit (b) a poor Q&A habit
28. 28.🔍 Which is the odd one out? (a) repeating the question (b) looking at everyone (c) answering only friends (d) thanking the asker
29. 29.🙋 Good or poor Q&A habit: looking at everyone? (a) a poor Q&A habit (b) a good Q&A habit
30. 30.True or false: “Obviously! Everyone knows that.” is a polite reply. (a) False (b) True
31. 31.🙋 When you answer an audience question, which do you do first: listen to the question or check if it helped? (a) listen to the question (b) check if it helped
32. 32.🙋 After answering, what can you politely ask? (a) “Does that help?” (b) “Any more silly ones?” (c) “Wasn’t it obvious?” (d) “Happy now?”
33. 33.🙋 When you answer an audience question, which do you do first: listen to the question or thank the asker? (a) listen to the question (b) thank the asker
34. 34.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) a polite reply (b) an impolite reply
35. 35.Which of these is a good Q&A habit? (a) making up an answer (b) answering only friends (c) arguing angrily (d) looking at everyone
36. 36.True or false: “That is a great question — thank you.” is a polite reply. (a) False (b) True
37. 37.🔍 Which is the odd one out? (a) rolling your eyes (b) admitting you don’t know (c) looking at everyone (d) thanking the asker
38. 38.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
39. 39.🙋 You don’t know the answer to a question. What is best? (a) laugh at the asker (b) ignore the question (c) say you will find out (d) make up an answer
40. 40.🙋 When you answer an audience question, which do you do first: thank the asker or answer briefly? (a) thank the asker (b) answer briefly

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