Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 414 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🔍 Which is the odd one out? (a) answering only friends (b) staying calm (c) keeping answers short (d) looking at everyone
2. 2.🔍 Which is the odd one out? (a) repeating the question (b) looking at everyone (c) staying calm (d) making up an answer
3. 3.🙋 Good or poor Q&A habit: answering only friends? (a) a good Q&A habit (b) a poor Q&A habit
4. 4.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) a polite reply (b) an impolite reply
5. 5.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) a polite reply (b) an impolite reply
6. 6.🙋 When you answer an audience question, which do you do first: thank the asker or listen to the question? (a) thank the asker (b) listen to the question
7. 7.True or false: “I am not sure, but I will find out and tell you.” is an impolite reply. (a) True (b) False
8. 8.True or false: “Ask someone else.” is an impolite reply. (a) False (b) True
9. 9.Which of these is a poor Q&A habit? (a) admitting you don’t know (b) looking at everyone (c) answering only friends (d) repeating the question
10. 10.Which of these is a poor Q&A habit? (a) thanking the asker (b) staying calm (c) keeping answers short (d) making up an answer
11. 11.🙋 After answering, what can you politely ask? (a) “Wasn’t it obvious?” (b) “Does that help?” (c) “Any more silly ones?” (d) “Happy now?”
12. 12.🙋 Many hands go up at once. What is fair? (a) shout over them (b) ignore them all (c) answer only friends (d) take them one by one
13. 13.Which of these is a poor Q&A habit? (a) rolling your eyes (b) staying calm (c) keeping answers short (d) repeating the question
14. 14.🔍 Which is the odd one out? (a) keeping answers short (b) thanking the asker (c) a ten-minute answer (d) repeating the question
15. 15.True or false: “That is a silly question.” is an impolite reply. (a) False (b) True
16. 16.🙋 Good or poor Q&A habit: a ten-minute answer? (a) a good Q&A habit (b) a poor Q&A habit
17. 17.Which of these is a poor Q&A habit? (a) admitting you don’t know (b) thanking the asker (c) repeating the question (d) interrupting the asker
18. 18.True or false: “Could you please repeat the question?” is a polite reply. (a) False (b) True
19. 19.🙋 Good or poor Q&A habit: staying calm? (a) a good Q&A habit (b) a poor Q&A habit
20. 20.🙋 You don’t know the answer to a question. What is best? (a) ignore the question (b) make up an answer (c) laugh at the asker (d) say you will find out
21. 21.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) an impolite reply (b) a polite reply
22. 22.True or false: “Ask someone else.” is a polite reply. (a) False (b) True
23. 23.🙋 While someone asks a question, you should… (a) interrupt them (b) look at your notes (c) start packing up (d) listen till they finish
24. 24.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
25. 25.True or false: “That is a great question — thank you.” is an impolite reply. (a) True (b) False
26. 26.🔍 Which is the odd one out? (a) admitting you don’t know (b) keeping answers short (c) interrupting the asker (d) thanking the asker
27. 27.True or false: “Could you please repeat the question?” is an impolite reply. (a) True (b) False
28. 28.🙋 You didn’t hear the question clearly. What should you do? (a) guess and answer (b) pretend you heard (c) politely ask again (d) walk away
29. 29.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) a polite reply (b) an impolite reply
30. 30.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) an impolite reply (b) a polite reply
31. 31.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) an impolite reply (b) a polite reply
32. 32.Which of these is a good Q&A habit? (a) answering only friends (b) making up an answer (c) interrupting the asker (d) thanking the asker
33. 33.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) an impolite reply (b) a polite reply
34. 34.True or false: “Obviously! Everyone knows that.” is a polite reply. (a) False (b) True
35. 35.🙋 Good or poor Q&A habit: thanking the asker? (a) a good Q&A habit (b) a poor Q&A habit
36. 36.🙋 Good or poor Q&A habit: looking at everyone? (a) a good Q&A habit (b) a poor Q&A habit
37. 37.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) an impolite reply (b) a polite reply
38. 38.True or false: “I don’t know. Next.” is a polite reply. (a) False (b) True
39. 39.Which of these is a good Q&A habit? (a) answering only friends (b) arguing angrily (c) staying calm (d) making up an answer
40. 40.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) an impolite reply (b) a polite reply

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