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Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 417 · 40 questions
TalentJR

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

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  1. 1.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) a polite reply (b) an impolite reply
  2. 2.True or false: “Ask someone else.” is a polite reply. (a) True (b) False
  3. 3.Which of these is a good Q&A habit? (a) interrupting the asker (b) rolling your eyes (c) making up an answer (d) keeping answers short
  4. 4.Which of these is a good Q&A habit? (a) repeating the question (b) answering only friends (c) a ten-minute answer (d) rolling your eyes
  5. 5.🔍 Which is the odd one out? (a) arguing angrily (b) rolling your eyes (c) keeping answers short (d) interrupting the asker
  6. 6.🙋 When you answer an audience question, which do you do first: thank the asker or answer briefly? (a) thank the asker (b) answer briefly
  7. 7.🔍 Which is the odd one out? (a) keeping answers short (b) making up an answer (c) admitting you don’t know (d) looking at everyone
  8. 8.🙋 Good or poor Q&A habit: repeating the question? (a) a poor Q&A habit (b) a good Q&A habit
  9. 9.True or false: “Could you please repeat the question?” is a polite reply. (a) True (b) False
  10. 10.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
  11. 11.🙋 When you answer an audience question, which do you do first: listen to the question or check if it helped? (a) listen to the question (b) check if it helped
  12. 12.🙋 Good or poor Q&A habit: a ten-minute answer? (a) a poor Q&A habit (b) a good Q&A habit
  13. 13.🔍 Which is the odd one out? (a) thanking the asker (b) arguing angrily (c) keeping answers short (d) admitting you don’t know
  14. 14.🙋 When you answer an audience question, which do you do first: listen to the question or answer briefly? (a) listen to the question (b) answer briefly
  15. 15.🔍 Which is the odd one out? (a) arguing angrily (b) thanking the asker (c) making up an answer (d) interrupting the asker
  16. 16.🙋 Good or poor Q&A habit: answering only friends? (a) a poor Q&A habit (b) a good Q&A habit
  17. 17.🙋 What does “Q&A” stand for? (a) queue and arrive (b) questions and answers (c) quiz and award (d) quick and amazing
  18. 18.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) an impolite reply (b) a polite reply
  19. 19.🔍 Which is the odd one out? (a) arguing angrily (b) interrupting the asker (c) making up an answer (d) repeating the question
  20. 20.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) an impolite reply (b) a polite reply
  21. 21.True or false: “That is a silly question.” is an impolite reply. (a) True (b) False
  22. 22.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) an impolite reply (b) a polite reply
  23. 23.🙋 When you answer an audience question, which do you do first: answer briefly or thank the asker? (a) answer briefly (b) thank the asker
  24. 24.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) an impolite reply (b) a polite reply
  25. 25.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
  26. 26.Which of these is a poor Q&A habit? (a) thanking the asker (b) a ten-minute answer (c) admitting you don’t know (d) keeping answers short
  27. 27.🙋 You don’t know the answer to a question. What is best? (a) say you will find out (b) ignore the question (c) laugh at the asker (d) make up an answer
  28. 28.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) an impolite reply (b) a polite reply
  29. 29.🙋 Good or poor Q&A habit: admitting you don’t know? (a) a good Q&A habit (b) a poor Q&A habit
  30. 30.🔍 Which is the odd one out? (a) keeping answers short (b) staying calm (c) repeating the question (d) rolling your eyes
  31. 31.True or false: “Could you please repeat the question?” is an impolite reply. (a) False (b) True
  32. 32.Which of these is a good Q&A habit? (a) rolling your eyes (b) thanking the asker (c) a ten-minute answer (d) answering only friends
  33. 33.True or false: “That is a great question — thank you.” is a polite reply. (a) True (b) False
  34. 34.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) a polite reply (b) an impolite reply
  35. 35.🔍 Which is the odd one out? (a) interrupting the asker (b) making up an answer (c) a ten-minute answer (d) admitting you don’t know
  36. 36.True or false: “I am not sure, but I will find out and tell you.” is a polite reply. (a) False (b) True
  37. 37.🙋 When you answer an audience question, which do you do first: answer briefly or listen to the question? (a) answer briefly (b) listen to the question
  38. 38.🙋 After answering, what can you politely ask? (a) “Any more silly ones?” (b) “Wasn’t it obvious?” (c) “Does that help?” (d) “Happy now?”
  39. 39.🙋 You didn’t hear the question clearly. What should you do? (a) pretend you heard (b) guess and answer (c) politely ask again (d) walk away
  40. 40.🙋 Good or poor Q&A habit: staying calm? (a) a good Q&A habit (b) a poor Q&A habit

Answer key

  1. a polite reply
  2. False
  3. keeping answers short
  4. repeating the question
  5. keeping answers short
  6. thank the asker
  7. making up an answer
  8. a good Q&A habit
  9. True
  10. answer briefly
  11. listen to the question
  12. a poor Q&A habit
  13. arguing angrily
  14. listen to the question
  15. thanking the asker
  16. a poor Q&A habit
  17. questions and answers
  18. an impolite reply
  19. repeating the question
  20. an impolite reply
  21. True
  22. a polite reply
  23. thank the asker
  24. an impolite reply
  25. answer briefly
  26. a ten-minute answer
  27. say you will find out
  28. a polite reply
  29. a good Q&A habit
  30. rolling your eyes
  31. False
  32. thanking the asker
  33. True
  34. a polite reply
  35. admitting you don’t know
  36. True
  37. listen to the question
  38. “Does that help?”
  39. politely ask again
  40. a good Q&A habit

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