Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 423 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🔍 Which is the odd one out? (a) looking at everyone (b) staying calm (c) keeping answers short (d) arguing angrily
2. 2.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) an impolite reply (b) a polite reply
3. 3.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) an impolite reply (b) a polite reply
4. 4.Which of these is a good Q&A habit? (a) interrupting the asker (b) making up an answer (c) a ten-minute answer (d) keeping answers short
5. 5.🙋 You didn’t hear the question clearly. What should you do? (a) pretend you heard (b) politely ask again (c) walk away (d) guess and answer
6. 6.🔍 Which is the odd one out? (a) staying calm (b) admitting you don’t know (c) a ten-minute answer (d) repeating the question
7. 7.🙋 You don’t know the answer to a question. What is best? (a) say you will find out (b) ignore the question (c) make up an answer (d) laugh at the asker
8. 8.Which of these is a poor Q&A habit? (a) admitting you don’t know (b) thanking the asker (c) answering only friends (d) looking at everyone
9. 9.🙋 Good or poor Q&A habit: rolling your eyes? (a) a poor Q&A habit (b) a good Q&A habit
10. 10.True or false: “That is a silly question.” is a polite reply. (a) False (b) True
11. 11.🙋 Good or poor Q&A habit: admitting you don’t know? (a) a good Q&A habit (b) a poor Q&A habit
12. 12.Which of these is a good Q&A habit? (a) making up an answer (b) answering only friends (c) looking at everyone (d) interrupting the asker
13. 13.🔍 Which is the odd one out? (a) repeating the question (b) interrupting the asker (c) thanking the asker (d) keeping answers short
14. 14.Which of these is a poor Q&A habit? (a) interrupting the asker (b) keeping answers short (c) looking at everyone (d) repeating the question
15. 15.🔍 Which is the odd one out? (a) answering only friends (b) a ten-minute answer (c) making up an answer (d) thanking the asker
16. 16.🙋 When you answer an audience question, which do you do first: check if it helped or listen to the question? (a) check if it helped (b) listen to the question
17. 17.🙋 Good or poor Q&A habit: keeping answers short? (a) a poor Q&A habit (b) a good Q&A habit
18. 18.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) a polite reply (b) an impolite reply
19. 19.🙋 Good or poor Q&A habit: answering only friends? (a) a good Q&A habit (b) a poor Q&A habit
20. 20.True or false: “Ask someone else.” is an impolite reply. (a) False (b) True
21. 21.🔍 Which is the odd one out? (a) arguing angrily (b) interrupting the asker (c) making up an answer (d) keeping answers short
22. 22.🙋 While someone asks a question, you should… (a) look at your notes (b) interrupt them (c) listen till they finish (d) start packing up
23. 23.True or false: “I already said that. Weren’t you listening?” is a polite reply. (a) False (b) True
24. 24.True or false: “Good point. Let me explain that part again.” is an impolite reply. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) admitting you don’t know (b) arguing angrily (c) interrupting the asker (d) making up an answer
26. 26.🙋 What does “Q&A” stand for? (a) quiz and award (b) quick and amazing (c) questions and answers (d) queue and arrive
27. 27.Which of these is a poor Q&A habit? (a) looking at everyone (b) thanking the asker (c) staying calm (d) making up an answer
28. 28.True or false: “I already said that. Weren’t you listening?” is an impolite reply. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) making up an answer (b) arguing angrily (c) answering only friends (d) repeating the question
30. 30.🔍 Which is the odd one out? (a) rolling your eyes (b) admitting you don’t know (c) staying calm (d) looking at everyone
31. 31.Which of these is a good Q&A habit? (a) interrupting the asker (b) answering only friends (c) repeating the question (d) arguing angrily
32. 32.🙋 Good or poor Q&A habit: repeating the question? (a) a good Q&A habit (b) a poor Q&A habit
33. 33.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
34. 34.🙋 When you answer an audience question, which do you do first: thank the asker or check if it helped? (a) thank the asker (b) check if it helped
35. 35.🙋 When you answer an audience question, which do you do first: listen to the question or thank the asker? (a) listen to the question (b) thank the asker
36. 36.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) an impolite reply (b) a polite reply
37. 37.True or false: “That is a great question — thank you.” is a polite reply. (a) True (b) False
38. 38.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) an impolite reply (b) a polite reply
39. 39.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
40. 40.🙋 Good or poor Q&A habit: making up an answer? (a) a good Q&A habit (b) a poor Q&A habit

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