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Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 427 · 40 questions
TalentJR

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

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  1. 1.🔍 Which is the odd one out? (a) arguing angrily (b) answering only friends (c) interrupting the asker (d) keeping answers short
  2. 2.True or false: “I already said that. Weren’t you listening?” is an impolite reply. (a) False (b) True
  3. 3.🙋 After answering, what can you politely ask? (a) “Wasn’t it obvious?” (b) “Does that help?” (c) “Happy now?” (d) “Any more silly ones?”
  4. 4.Which of these is a good Q&A habit? (a) a ten-minute answer (b) making up an answer (c) rolling your eyes (d) looking at everyone
  5. 5.🔍 Which is the odd one out? (a) thanking the asker (b) a ten-minute answer (c) staying calm (d) looking at everyone
  6. 6.Which of these is a good Q&A habit? (a) admitting you don’t know (b) making up an answer (c) a ten-minute answer (d) interrupting the asker
  7. 7.True or false: “That is a great question — thank you.” is an impolite reply. (a) False (b) True
  8. 8.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) a polite reply (b) an impolite reply
  9. 9.🙋 Good or poor Q&A habit: rolling your eyes? (a) a good Q&A habit (b) a poor Q&A habit
  10. 10.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) a polite reply (b) an impolite reply
  11. 11.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) a polite reply (b) an impolite reply
  12. 12.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) a polite reply (b) an impolite reply
  13. 13.Which of these is a poor Q&A habit? (a) repeating the question (b) thanking the asker (c) keeping answers short (d) arguing angrily
  14. 14.🙋 When you answer an audience question, which do you do first: listen to the question or check if it helped? (a) listen to the question (b) check if it helped
  15. 15.🙋 When you answer an audience question, which do you do first: listen to the question or thank the asker? (a) listen to the question (b) thank the asker
  16. 16.True or false: “I am not sure, but I will find out and tell you.” is an impolite reply. (a) False (b) True
  17. 17.Which of these is a good Q&A habit? (a) keeping answers short (b) answering only friends (c) rolling your eyes (d) arguing angrily
  18. 18.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
  19. 19.🙋 Good or poor Q&A habit: looking at everyone? (a) a good Q&A habit (b) a poor Q&A habit
  20. 20.🙋 You don’t know the answer to a question. What is best? (a) laugh at the asker (b) say you will find out (c) ignore the question (d) make up an answer
  21. 21.🔍 Which is the odd one out? (a) staying calm (b) keeping answers short (c) repeating the question (d) arguing angrily
  22. 22.🙋 You didn’t hear the question clearly. What should you do? (a) pretend you heard (b) politely ask again (c) walk away (d) guess and answer
  23. 23.🙋 When you answer an audience question, which do you do first: answer briefly or thank the asker? (a) answer briefly (b) thank the asker
  24. 24.🔍 Which is the odd one out? (a) answering only friends (b) a ten-minute answer (c) rolling your eyes (d) repeating the question
  25. 25.🙋 When you answer an audience question, which do you do first: thank the asker or answer briefly? (a) thank the asker (b) answer briefly
  26. 26.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) a polite reply (b) an impolite reply
  27. 27.🙋 Good or poor Q&A habit: making up an answer? (a) a poor Q&A habit (b) a good Q&A habit
  28. 28.True or false: “I see it differently, but thank you for sharing.” is an impolite reply. (a) True (b) False
  29. 29.🙋 Many hands go up at once. What is fair? (a) take them one by one (b) answer only friends (c) ignore them all (d) shout over them
  30. 30.🙋 What does “Q&A” stand for? (a) queue and arrive (b) questions and answers (c) quick and amazing (d) quiz and award
  31. 31.🙋 Good or poor Q&A habit: arguing angrily? (a) a poor Q&A habit (b) a good Q&A habit
  32. 32.🙋 Good or poor Q&A habit: repeating the question? (a) a poor Q&A habit (b) a good Q&A habit
  33. 33.🙋 Good or poor Q&A habit: staying calm? (a) a poor Q&A habit (b) a good Q&A habit
  34. 34.🙋 When you answer an audience question, which do you do first: listen to the question or answer briefly? (a) listen to the question (b) answer briefly
  35. 35.🔍 Which is the odd one out? (a) admitting you don’t know (b) repeating the question (c) rolling your eyes (d) looking at everyone
  36. 36.🙋 Good or poor Q&A habit: a ten-minute answer? (a) a good Q&A habit (b) a poor Q&A habit
  37. 37.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) a polite reply (b) an impolite reply
  38. 38.🙋 While someone asks a question, you should… (a) start packing up (b) interrupt them (c) look at your notes (d) listen till they finish
  39. 39.🔍 Which is the odd one out? (a) making up an answer (b) rolling your eyes (c) arguing angrily (d) thanking the asker
  40. 40.True or false: “Ask someone else.” is a polite reply. (a) True (b) False

Answer key

  1. keeping answers short
  2. True
  3. “Does that help?”
  4. looking at everyone
  5. a ten-minute answer
  6. admitting you don’t know
  7. False
  8. a polite reply
  9. a poor Q&A habit
  10. a polite reply
  11. a polite reply
  12. an impolite reply
  13. arguing angrily
  14. listen to the question
  15. listen to the question
  16. False
  17. keeping answers short
  18. answer briefly
  19. a good Q&A habit
  20. say you will find out
  21. arguing angrily
  22. politely ask again
  23. thank the asker
  24. repeating the question
  25. thank the asker
  26. an impolite reply
  27. a poor Q&A habit
  28. False
  29. take them one by one
  30. questions and answers
  31. a poor Q&A habit
  32. a good Q&A habit
  33. a good Q&A habit
  34. listen to the question
  35. rolling your eyes
  36. a poor Q&A habit
  37. an impolite reply
  38. listen till they finish
  39. thanking the asker
  40. False

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