Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 43 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🙋 When you answer an audience question, which do you do first: listen to the question or thank the asker? (a) listen to the question (b) thank the asker
2. 2.🙋 Good or poor Q&A habit: looking at everyone? (a) a poor Q&A habit (b) a good Q&A habit
3. 3.🔍 Which is the odd one out? (a) looking at everyone (b) a ten-minute answer (c) thanking the asker (d) keeping answers short
4. 4.Which of these is a poor Q&A habit? (a) arguing angrily (b) repeating the question (c) looking at everyone (d) thanking the asker
5. 5.🙋 When you answer an audience question, which do you do first: thank the asker or answer briefly? (a) thank the asker (b) answer briefly
6. 6.🔍 Which is the odd one out? (a) arguing angrily (b) looking at everyone (c) keeping answers short (d) staying calm
7. 7.Which of these is a poor Q&A habit? (a) answering only friends (b) admitting you don’t know (c) repeating the question (d) keeping answers short
8. 8.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) an impolite reply (b) a polite reply
9. 9.Which of these is a good Q&A habit? (a) rolling your eyes (b) answering only friends (c) repeating the question (d) making up an answer
10. 10.🙋 When you answer an audience question, which do you do first: check if it helped or listen to the question? (a) check if it helped (b) listen to the question
11. 11.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) a polite reply (b) an impolite reply
12. 12.🙋 You don’t know the answer to a question. What is best? (a) say you will find out (b) laugh at the asker (c) make up an answer (d) ignore the question
13. 13.🙋 Good or poor Q&A habit: a ten-minute answer? (a) a poor Q&A habit (b) a good Q&A habit
14. 14.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) a polite reply (b) an impolite reply
15. 15.True or false: “Could you please repeat the question?” is an impolite reply. (a) False (b) True
16. 16.🙋 Good or poor Q&A habit: staying calm? (a) a poor Q&A habit (b) a good Q&A habit
17. 17.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) a polite reply (b) an impolite reply
18. 18.Which of these is a good Q&A habit? (a) thanking the asker (b) making up an answer (c) interrupting the asker (d) answering only friends
19. 19.🙋 You didn’t hear the question clearly. What should you do? (a) guess and answer (b) walk away (c) politely ask again (d) pretend you heard
20. 20.True or false: “Ask someone else.” is a polite reply. (a) False (b) True
21. 21.🔍 Which is the odd one out? (a) thanking the asker (b) making up an answer (c) a ten-minute answer (d) answering only friends
22. 22.True or false: “I don’t know. Next.” is a polite reply. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) making up an answer (b) interrupting the asker (c) a ten-minute answer (d) admitting you don’t know
24. 24.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) a polite reply (b) an impolite reply
25. 25.🙋 When you answer an audience question, which do you do first: answer briefly or thank the asker? (a) answer briefly (b) thank the asker
26. 26.🙋 While someone asks a question, you should… (a) start packing up (b) interrupt them (c) listen till they finish (d) look at your notes
27. 27.🙋 What does “Q&A” stand for? (a) quiz and award (b) questions and answers (c) queue and arrive (d) quick and amazing
28. 28.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
29. 29.🙋 Good or poor Q&A habit: keeping answers short? (a) a poor Q&A habit (b) a good Q&A habit
30. 30.Which of these is a good Q&A habit? (a) admitting you don’t know (b) arguing angrily (c) answering only friends (d) a ten-minute answer
31. 31.🔍 Which is the odd one out? (a) making up an answer (b) keeping answers short (c) looking at everyone (d) admitting you don’t know
32. 32.Which of these is a poor Q&A habit? (a) keeping answers short (b) looking at everyone (c) staying calm (d) interrupting the asker
33. 33.Which of these is a poor Q&A habit? (a) looking at everyone (b) a ten-minute answer (c) repeating the question (d) staying calm
34. 34.True or false: “I already said that. Weren’t you listening?” is an impolite reply. (a) False (b) True
35. 35.🙋 Good or poor Q&A habit: arguing angrily? (a) a poor Q&A habit (b) a good Q&A habit
36. 36.🙋 After answering, what can you politely ask? (a) “Wasn’t it obvious?” (b) “Any more silly ones?” (c) “Does that help?” (d) “Happy now?”
37. 37.🔍 Which is the odd one out? (a) answering only friends (b) looking at everyone (c) making up an answer (d) a ten-minute answer
38. 38.🙋 When you answer an audience question, which do you do first: listen to the question or check if it helped? (a) listen to the question (b) check if it helped
39. 39.Which of these is a poor Q&A habit? (a) repeating the question (b) thanking the asker (c) making up an answer (d) admitting you don’t know
40. 40.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) an impolite reply (b) a polite reply

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