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Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 431 · 40 questions
TalentJR

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

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  1. 1.🔍 Which is the odd one out? (a) repeating the question (b) rolling your eyes (c) answering only friends (d) arguing angrily
  2. 2.🙋 When you answer an audience question, which do you do first: listen to the question or answer briefly? (a) listen to the question (b) answer briefly
  3. 3.True or false: “Good point. Let me explain that part again.” is an impolite reply. (a) False (b) True
  4. 4.🙋 Good or poor Q&A habit: arguing angrily? (a) a poor Q&A habit (b) a good Q&A habit
  5. 5.True or false: “That is a great question — thank you.” is a polite reply. (a) False (b) True
  6. 6.True or false: “I already said that. Weren’t you listening?” is a polite reply. (a) True (b) False
  7. 7.True or false: “Ask someone else.” is a polite reply. (a) True (b) False
  8. 8.🙋 You didn’t hear the question clearly. What should you do? (a) guess and answer (b) pretend you heard (c) walk away (d) politely ask again
  9. 9.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) a polite reply (b) an impolite reply
  10. 10.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
  11. 11.🔍 Which is the odd one out? (a) rolling your eyes (b) a ten-minute answer (c) interrupting the asker (d) keeping answers short
  12. 12.🙋 What does “Q&A” stand for? (a) quick and amazing (b) queue and arrive (c) quiz and award (d) questions and answers
  13. 13.🔍 Which is the odd one out? (a) admitting you don’t know (b) looking at everyone (c) arguing angrily (d) repeating the question
  14. 14.Which of these is a poor Q&A habit? (a) rolling your eyes (b) admitting you don’t know (c) staying calm (d) thanking the asker
  15. 15.Which of these is a good Q&A habit? (a) interrupting the asker (b) answering only friends (c) thanking the asker (d) making up an answer
  16. 16.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) a polite reply (b) an impolite reply
  17. 17.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) an impolite reply (b) a polite reply
  18. 18.🙋 When you answer an audience question, which do you do first: answer briefly or thank the asker? (a) answer briefly (b) thank the asker
  19. 19.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) a polite reply (b) an impolite reply
  20. 20.🔍 Which is the odd one out? (a) admitting you don’t know (b) answering only friends (c) making up an answer (d) rolling your eyes
  21. 21.🙋 Good or poor Q&A habit: keeping answers short? (a) a poor Q&A habit (b) a good Q&A habit
  22. 22.🙋 Many hands go up at once. What is fair? (a) shout over them (b) answer only friends (c) take them one by one (d) ignore them all
  23. 23.🙋 You don’t know the answer to a question. What is best? (a) ignore the question (b) make up an answer (c) laugh at the asker (d) say you will find out
  24. 24.True or false: “I see it differently, but thank you for sharing.” is an impolite reply. (a) False (b) True
  25. 25.True or false: “That is a silly question.” is an impolite reply. (a) True (b) False
  26. 26.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) an impolite reply (b) a polite reply
  27. 27.🔍 Which is the odd one out? (a) rolling your eyes (b) making up an answer (c) interrupting the asker (d) staying calm
  28. 28.🔍 Which is the odd one out? (a) repeating the question (b) thanking the asker (c) interrupting the asker (d) keeping answers short
  29. 29.🙋 Good or poor Q&A habit: admitting you don’t know? (a) a poor Q&A habit (b) a good Q&A habit
  30. 30.Which of these is a good Q&A habit? (a) a ten-minute answer (b) interrupting the asker (c) staying calm (d) arguing angrily
  31. 31.🙋 After answering, what can you politely ask? (a) “Wasn’t it obvious?” (b) “Does that help?” (c) “Any more silly ones?” (d) “Happy now?”
  32. 32.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) an impolite reply (b) a polite reply
  33. 33.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) a polite reply (b) an impolite reply
  34. 34.🙋 When you answer an audience question, which do you do first: thank the asker or listen to the question? (a) thank the asker (b) listen to the question
  35. 35.Which of these is a poor Q&A habit? (a) thanking the asker (b) staying calm (c) repeating the question (d) arguing angrily
  36. 36.🙋 Good or poor Q&A habit: interrupting the asker? (a) a poor Q&A habit (b) a good Q&A habit
  37. 37.Which of these is a good Q&A habit? (a) answering only friends (b) repeating the question (c) rolling your eyes (d) interrupting the asker
  38. 38.True or false: “Could you please repeat the question?” is a polite reply. (a) False (b) True
  39. 39.🙋 Good or poor Q&A habit: repeating the question? (a) a good Q&A habit (b) a poor Q&A habit
  40. 40.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker

Answer key

  1. repeating the question
  2. listen to the question
  3. False
  4. a poor Q&A habit
  5. True
  6. False
  7. False
  8. politely ask again
  9. a polite reply
  10. answer briefly
  11. keeping answers short
  12. questions and answers
  13. arguing angrily
  14. rolling your eyes
  15. thanking the asker
  16. a polite reply
  17. an impolite reply
  18. thank the asker
  19. an impolite reply
  20. admitting you don’t know
  21. a good Q&A habit
  22. take them one by one
  23. say you will find out
  24. False
  25. True
  26. a polite reply
  27. staying calm
  28. interrupting the asker
  29. a good Q&A habit
  30. staying calm
  31. “Does that help?”
  32. a polite reply
  33. an impolite reply
  34. listen to the question
  35. arguing angrily
  36. a poor Q&A habit
  37. repeating the question
  38. True
  39. a good Q&A habit
  40. thank the asker

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