Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 432 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.Which of these is a poor Q&A habit? (a) keeping answers short (b) staying calm (c) interrupting the asker (d) repeating the question
2. 2.True or false: “I already said that. Weren’t you listening?” is an impolite reply. (a) False (b) True
3. 3.True or false: “Obviously! Everyone knows that.” is an impolite reply. (a) False (b) True
4. 4.🙋 Good or poor Q&A habit: looking at everyone? (a) a good Q&A habit (b) a poor Q&A habit
5. 5.True or false: “Good point. Let me explain that part again.” is an impolite reply. (a) False (b) True
6. 6.Which of these is a good Q&A habit? (a) making up an answer (b) repeating the question (c) arguing angrily (d) rolling your eyes
7. 7.🙋 You don’t know the answer to a question. What is best? (a) ignore the question (b) laugh at the asker (c) make up an answer (d) say you will find out
8. 8.🙋 Good or poor Q&A habit: rolling your eyes? (a) a good Q&A habit (b) a poor Q&A habit
9. 9.🔍 Which is the odd one out? (a) making up an answer (b) admitting you don’t know (c) arguing angrily (d) rolling your eyes
10. 10.🙋 Good or poor Q&A habit: making up an answer? (a) a good Q&A habit (b) a poor Q&A habit
11. 11.🙋 Good or poor Q&A habit: staying calm? (a) a poor Q&A habit (b) a good Q&A habit
12. 12.True or false: “Ask someone else.” is a polite reply. (a) False (b) True
13. 13.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) an impolite reply (b) a polite reply
14. 14.Which of these is a good Q&A habit? (a) interrupting the asker (b) answering only friends (c) keeping answers short (d) arguing angrily
15. 15.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) a polite reply (b) an impolite reply
16. 16.True or false: “Good point. Let me explain that part again.” is a polite reply. (a) False (b) True
17. 17.True or false: “That is a great question — thank you.” is an impolite reply. (a) True (b) False
18. 18.Which of these is a good Q&A habit? (a) answering only friends (b) rolling your eyes (c) a ten-minute answer (d) thanking the asker
19. 19.🙋 You didn’t hear the question clearly. What should you do? (a) politely ask again (b) guess and answer (c) walk away (d) pretend you heard
20. 20.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) an impolite reply (b) a polite reply
21. 21.🙋 Good or poor Q&A habit: keeping answers short? (a) a poor Q&A habit (b) a good Q&A habit
22. 22.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) a polite reply (b) an impolite reply
23. 23.🔍 Which is the odd one out? (a) staying calm (b) looking at everyone (c) repeating the question (d) rolling your eyes
24. 24.🙋 Good or poor Q&A habit: arguing angrily? (a) a poor Q&A habit (b) a good Q&A habit
25. 25.🔍 Which is the odd one out? (a) admitting you don’t know (b) thanking the asker (c) arguing angrily (d) looking at everyone
26. 26.🔍 Which is the odd one out? (a) thanking the asker (b) repeating the question (c) making up an answer (d) looking at everyone
27. 27.True or false: “I see it differently, but thank you for sharing.” is a polite reply. (a) False (b) True
28. 28.🙋 Good or poor Q&A habit: repeating the question? (a) a poor Q&A habit (b) a good Q&A habit
29. 29.True or false: “That is a silly question.” is a polite reply. (a) True (b) False
30. 30.🙋 When you answer an audience question, which do you do first: listen to the question or answer briefly? (a) listen to the question (b) answer briefly
31. 31.Which of these is a good Q&A habit? (a) looking at everyone (b) rolling your eyes (c) a ten-minute answer (d) making up an answer
32. 32.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
33. 33.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) a polite reply (b) an impolite reply
34. 34.🙋 While someone asks a question, you should… (a) start packing up (b) interrupt them (c) look at your notes (d) listen till they finish
35. 35.Which of these is a good Q&A habit? (a) staying calm (b) a ten-minute answer (c) answering only friends (d) arguing angrily
36. 36.True or false: “That is a silly question.” is an impolite reply. (a) False (b) True
37. 37.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker
38. 38.Which of these is a poor Q&A habit? (a) admitting you don’t know (b) repeating the question (c) staying calm (d) arguing angrily
39. 39.🙋 When you answer an audience question, which do you do first: listen to the question or check if it helped? (a) listen to the question (b) check if it helped
40. 40.🙋 Good or poor Q&A habit: answering only friends? (a) a good Q&A habit (b) a poor Q&A habit

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