Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 434 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🙋 Good or poor Q&A habit: repeating the question? (a) a poor Q&A habit (b) a good Q&A habit
2. 2.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) an impolite reply (b) a polite reply
3. 3.Which of these is a poor Q&A habit? (a) repeating the question (b) admitting you don’t know (c) interrupting the asker (d) thanking the asker
4. 4.🙋 When you answer an audience question, which do you do first: thank the asker or answer briefly? (a) thank the asker (b) answer briefly
5. 5.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) a polite reply (b) an impolite reply
6. 6.🙋 When you answer an audience question, which do you do first: check if it helped or listen to the question? (a) check if it helped (b) listen to the question
7. 7.True or false: “Good point. Let me explain that part again.” is a polite reply. (a) False (b) True
8. 8.True or false: “I am not sure, but I will find out and tell you.” is an impolite reply. (a) True (b) False
9. 9.🙋 Many hands go up at once. What is fair? (a) answer only friends (b) shout over them (c) ignore them all (d) take them one by one
10. 10.True or false: “Ask someone else.” is an impolite reply. (a) False (b) True
11. 11.True or false: “I see it differently, but thank you for sharing.” is an impolite reply. (a) True (b) False
12. 12.Which of these is a good Q&A habit? (a) rolling your eyes (b) looking at everyone (c) a ten-minute answer (d) making up an answer
13. 13.🙋 You didn’t hear the question clearly. What should you do? (a) walk away (b) politely ask again (c) guess and answer (d) pretend you heard
14. 14.🙋 After answering, what can you politely ask? (a) “Any more silly ones?” (b) “Happy now?” (c) “Wasn’t it obvious?” (d) “Does that help?”
15. 15.Which of these is a good Q&A habit? (a) keeping answers short (b) arguing angrily (c) interrupting the asker (d) making up an answer
16. 16.Which of these is a poor Q&A habit? (a) making up an answer (b) looking at everyone (c) admitting you don’t know (d) keeping answers short
17. 17.🙋 You don’t know the answer to a question. What is best? (a) ignore the question (b) make up an answer (c) laugh at the asker (d) say you will find out
18. 18.True or false: “Ask someone else.” is a polite reply. (a) False (b) True
19. 19.🙋 Good or poor Q&A habit: keeping answers short? (a) a good Q&A habit (b) a poor Q&A habit
20. 20.🔍 Which is the odd one out? (a) a ten-minute answer (b) rolling your eyes (c) thanking the asker (d) arguing angrily
21. 21.🙋 Good or poor Q&A habit: a ten-minute answer? (a) a poor Q&A habit (b) a good Q&A habit
22. 22.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) an impolite reply (b) a polite reply
23. 23.🔍 Which is the odd one out? (a) repeating the question (b) arguing angrily (c) looking at everyone (d) thanking the asker
24. 24.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) an impolite reply (b) a polite reply
25. 25.True or false: “That is a silly question.” is an impolite reply. (a) True (b) False
26. 26.Which of these is a poor Q&A habit? (a) keeping answers short (b) repeating the question (c) thanking the asker (d) a ten-minute answer
27. 27.Which of these is a good Q&A habit? (a) answering only friends (b) rolling your eyes (c) repeating the question (d) a ten-minute answer
28. 28.Which of these is a poor Q&A habit? (a) keeping answers short (b) arguing angrily (c) looking at everyone (d) thanking the asker
29. 29.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker
30. 30.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) an impolite reply (b) a polite reply
31. 31.True or false: “Obviously! Everyone knows that.” is a polite reply. (a) True (b) False
32. 32.🙋 Good or poor Q&A habit: thanking the asker? (a) a good Q&A habit (b) a poor Q&A habit
33. 33.🙋 When you answer an audience question, which do you do first: thank the asker or listen to the question? (a) thank the asker (b) listen to the question
34. 34.🙋 While someone asks a question, you should… (a) listen till they finish (b) look at your notes (c) interrupt them (d) start packing up
35. 35.🔍 Which is the odd one out? (a) making up an answer (b) interrupting the asker (c) admitting you don’t know (d) a ten-minute answer
36. 36.🔍 Which is the odd one out? (a) admitting you don’t know (b) making up an answer (c) thanking the asker (d) staying calm
37. 37.🙋 Good or poor Q&A habit: looking at everyone? (a) a poor Q&A habit (b) a good Q&A habit
38. 38.🙋 What does “Q&A” stand for? (a) quick and amazing (b) queue and arrive (c) questions and answers (d) quiz and award
39. 39.True or false: “Could you please repeat the question?” is an impolite reply. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) looking at everyone (b) a ten-minute answer (c) admitting you don’t know (d) repeating the question

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