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Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 445 · 40 questions
TalentJR

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

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  1. 1.Which of these is a poor Q&A habit? (a) thanking the asker (b) admitting you don’t know (c) keeping answers short (d) making up an answer
  2. 2.🙋 Many hands go up at once. What is fair? (a) answer only friends (b) shout over them (c) take them one by one (d) ignore them all
  3. 3.🔍 Which is the odd one out? (a) making up an answer (b) repeating the question (c) staying calm (d) keeping answers short
  4. 4.Which of these is a poor Q&A habit? (a) thanking the asker (b) looking at everyone (c) admitting you don’t know (d) rolling your eyes
  5. 5.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) a polite reply (b) an impolite reply
  6. 6.Which of these is a poor Q&A habit? (a) a ten-minute answer (b) repeating the question (c) thanking the asker (d) keeping answers short
  7. 7.🙋 Good or poor Q&A habit: staying calm? (a) a poor Q&A habit (b) a good Q&A habit
  8. 8.Which of these is a good Q&A habit? (a) answering only friends (b) arguing angrily (c) interrupting the asker (d) staying calm
  9. 9.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) an impolite reply (b) a polite reply
  10. 10.🙋 When you answer an audience question, which do you do first: answer briefly or thank the asker? (a) answer briefly (b) thank the asker
  11. 11.Which of these is a poor Q&A habit? (a) keeping answers short (b) arguing angrily (c) staying calm (d) looking at everyone
  12. 12.🙋 Good or poor Q&A habit: looking at everyone? (a) a good Q&A habit (b) a poor Q&A habit
  13. 13.🔍 Which is the odd one out? (a) arguing angrily (b) answering only friends (c) interrupting the asker (d) keeping answers short
  14. 14.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) an impolite reply (b) a polite reply
  15. 15.🙋 Good or poor Q&A habit: admitting you don’t know? (a) a good Q&A habit (b) a poor Q&A habit
  16. 16.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) an impolite reply (b) a polite reply
  17. 17.🙋 Good or poor Q&A habit: interrupting the asker? (a) a good Q&A habit (b) a poor Q&A habit
  18. 18.🙋 After answering, what can you politely ask? (a) “Happy now?” (b) “Does that help?” (c) “Wasn’t it obvious?” (d) “Any more silly ones?”
  19. 19.True or false: “Good point. Let me explain that part again.” is a polite reply. (a) False (b) True
  20. 20.🔍 Which is the odd one out? (a) a ten-minute answer (b) making up an answer (c) repeating the question (d) interrupting the asker
  21. 21.🙋 When you answer an audience question, which do you do first: thank the asker or listen to the question? (a) thank the asker (b) listen to the question
  22. 22.🙋 You didn’t hear the question clearly. What should you do? (a) politely ask again (b) walk away (c) guess and answer (d) pretend you heard
  23. 23.🔍 Which is the odd one out? (a) looking at everyone (b) admitting you don’t know (c) answering only friends (d) repeating the question
  24. 24.🙋 Good or poor Q&A habit: making up an answer? (a) a good Q&A habit (b) a poor Q&A habit
  25. 25.🙋 What does “Q&A” stand for? (a) quick and amazing (b) questions and answers (c) queue and arrive (d) quiz and award
  26. 26.Which of these is a good Q&A habit? (a) arguing angrily (b) repeating the question (c) interrupting the asker (d) making up an answer
  27. 27.🙋 You don’t know the answer to a question. What is best? (a) ignore the question (b) make up an answer (c) say you will find out (d) laugh at the asker
  28. 28.Which of these is a good Q&A habit? (a) keeping answers short (b) rolling your eyes (c) making up an answer (d) answering only friends
  29. 29.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) a polite reply (b) an impolite reply
  30. 30.🙋 When you answer an audience question, which do you do first: check if it helped or listen to the question? (a) check if it helped (b) listen to the question
  31. 31.True or false: “That is a great question — thank you.” is an impolite reply. (a) False (b) True
  32. 32.🔍 Which is the odd one out? (a) a ten-minute answer (b) staying calm (c) admitting you don’t know (d) repeating the question
  33. 33.Which of these is a good Q&A habit? (a) a ten-minute answer (b) interrupting the asker (c) answering only friends (d) looking at everyone
  34. 34.True or false: “That is a great question — thank you.” is a polite reply. (a) False (b) True
  35. 35.True or false: “I already said that. Weren’t you listening?” is a polite reply. (a) False (b) True
  36. 36.True or false: “I am not sure, but I will find out and tell you.” is an impolite reply. (a) True (b) False
  37. 37.🙋 Good or poor Q&A habit: a ten-minute answer? (a) a good Q&A habit (b) a poor Q&A habit
  38. 38.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) an impolite reply (b) a polite reply
  39. 39.🔍 Which is the odd one out? (a) rolling your eyes (b) making up an answer (c) thanking the asker (d) a ten-minute answer
  40. 40.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) a polite reply (b) an impolite reply

Answer key

  1. making up an answer
  2. take them one by one
  3. making up an answer
  4. rolling your eyes
  5. an impolite reply
  6. a ten-minute answer
  7. a good Q&A habit
  8. staying calm
  9. a polite reply
  10. thank the asker
  11. arguing angrily
  12. a good Q&A habit
  13. keeping answers short
  14. a polite reply
  15. a good Q&A habit
  16. an impolite reply
  17. a poor Q&A habit
  18. “Does that help?”
  19. True
  20. repeating the question
  21. listen to the question
  22. politely ask again
  23. answering only friends
  24. a poor Q&A habit
  25. questions and answers
  26. repeating the question
  27. say you will find out
  28. keeping answers short
  29. a polite reply
  30. listen to the question
  31. False
  32. a ten-minute answer
  33. looking at everyone
  34. True
  35. False
  36. False
  37. a poor Q&A habit
  38. an impolite reply
  39. thanking the asker
  40. a polite reply

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