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Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 45 · 40 questions
TalentJR

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

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  1. 1.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) a polite reply (b) an impolite reply
  2. 2.🔍 Which is the odd one out? (a) a ten-minute answer (b) looking at everyone (c) answering only friends (d) rolling your eyes
  3. 3.🙋 When you answer an audience question, which do you do first: listen to the question or thank the asker? (a) listen to the question (b) thank the asker
  4. 4.True or false: “I already said that. Weren’t you listening?” is a polite reply. (a) False (b) True
  5. 5.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker
  6. 6.🙋 You don’t know the answer to a question. What is best? (a) laugh at the asker (b) make up an answer (c) say you will find out (d) ignore the question
  7. 7.🙋 Good or poor Q&A habit: thanking the asker? (a) a good Q&A habit (b) a poor Q&A habit
  8. 8.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) an impolite reply (b) a polite reply
  9. 9.🙋 Good or poor Q&A habit: arguing angrily? (a) a good Q&A habit (b) a poor Q&A habit
  10. 10.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) an impolite reply (b) a polite reply
  11. 11.True or false: “That is a silly question.” is an impolite reply. (a) True (b) False
  12. 12.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) an impolite reply (b) a polite reply
  13. 13.True or false: “Could you please repeat the question?” is a polite reply. (a) True (b) False
  14. 14.Which of these is a poor Q&A habit? (a) making up an answer (b) staying calm (c) keeping answers short (d) repeating the question
  15. 15.🙋 You didn’t hear the question clearly. What should you do? (a) pretend you heard (b) walk away (c) politely ask again (d) guess and answer
  16. 16.Which of these is a good Q&A habit? (a) staying calm (b) interrupting the asker (c) rolling your eyes (d) answering only friends
  17. 17.🙋 Good or poor Q&A habit: making up an answer? (a) a good Q&A habit (b) a poor Q&A habit
  18. 18.Which of these is a good Q&A habit? (a) rolling your eyes (b) making up an answer (c) thanking the asker (d) a ten-minute answer
  19. 19.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
  20. 20.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
  21. 21.True or false: “Ask someone else.” is an impolite reply. (a) False (b) True
  22. 22.Which of these is a poor Q&A habit? (a) interrupting the asker (b) repeating the question (c) looking at everyone (d) staying calm
  23. 23.🙋 Good or poor Q&A habit: a ten-minute answer? (a) a poor Q&A habit (b) a good Q&A habit
  24. 24.True or false: “That is a great question — thank you.” is a polite reply. (a) False (b) True
  25. 25.True or false: “Obviously! Everyone knows that.” is an impolite reply. (a) True (b) False
  26. 26.True or false: “That is a silly question.” is a polite reply. (a) False (b) True
  27. 27.True or false: “Could you please repeat the question?” is an impolite reply. (a) True (b) False
  28. 28.True or false: “I don’t know. Next.” is a polite reply. (a) True (b) False
  29. 29.True or false: “Good point. Let me explain that part again.” is an impolite reply. (a) True (b) False
  30. 30.🙋 When you answer an audience question, which do you do first: answer briefly or listen to the question? (a) answer briefly (b) listen to the question
  31. 31.🔍 Which is the odd one out? (a) rolling your eyes (b) interrupting the asker (c) repeating the question (d) arguing angrily
  32. 32.True or false: “I already said that. Weren’t you listening?” is an impolite reply. (a) False (b) True
  33. 33.🔍 Which is the odd one out? (a) staying calm (b) rolling your eyes (c) looking at everyone (d) thanking the asker
  34. 34.Which of these is a poor Q&A habit? (a) answering only friends (b) staying calm (c) keeping answers short (d) looking at everyone
  35. 35.🔍 Which is the odd one out? (a) thanking the asker (b) answering only friends (c) staying calm (d) admitting you don’t know
  36. 36.True or false: “I am not sure, but I will find out and tell you.” is a polite reply. (a) True (b) False
  37. 37.🙋 Good or poor Q&A habit: looking at everyone? (a) a good Q&A habit (b) a poor Q&A habit
  38. 38.🙋 Good or poor Q&A habit: admitting you don’t know? (a) a good Q&A habit (b) a poor Q&A habit
  39. 39.Which of these is a good Q&A habit? (a) a ten-minute answer (b) keeping answers short (c) arguing angrily (d) making up an answer
  40. 40.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) an impolite reply (b) a polite reply

Answer key

  1. an impolite reply
  2. looking at everyone
  3. listen to the question
  4. False
  5. thank the asker
  6. say you will find out
  7. a good Q&A habit
  8. a polite reply
  9. a poor Q&A habit
  10. a polite reply
  11. True
  12. an impolite reply
  13. True
  14. making up an answer
  15. politely ask again
  16. staying calm
  17. a poor Q&A habit
  18. thanking the asker
  19. answer briefly
  20. answer briefly
  21. True
  22. interrupting the asker
  23. a poor Q&A habit
  24. True
  25. True
  26. False
  27. False
  28. False
  29. False
  30. listen to the question
  31. repeating the question
  32. True
  33. rolling your eyes
  34. answering only friends
  35. answering only friends
  36. True
  37. a good Q&A habit
  38. a good Q&A habit
  39. keeping answers short
  40. a polite reply

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