Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 46 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🙋 Good or poor Q&A habit: making up an answer? (a) a poor Q&A habit (b) a good Q&A habit
2. 2.🔍 Which is the odd one out? (a) interrupting the asker (b) arguing angrily (c) rolling your eyes (d) repeating the question
3. 3.🙋 Good or poor Q&A habit: answering only friends? (a) a poor Q&A habit (b) a good Q&A habit
4. 4.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
5. 5.True or false: “I am not sure, but I will find out and tell you.” is an impolite reply. (a) False (b) True
6. 6.True or false: “Ask someone else.” is a polite reply. (a) False (b) True
7. 7.🙋 When you answer an audience question, which do you do first: listen to the question or check if it helped? (a) listen to the question (b) check if it helped
8. 8.🙋 You don’t know the answer to a question. What is best? (a) ignore the question (b) say you will find out (c) laugh at the asker (d) make up an answer
9. 9.True or false: “I see it differently, but thank you for sharing.” is an impolite reply. (a) False (b) True
10. 10.True or false: “Obviously! Everyone knows that.” is an impolite reply. (a) False (b) True
11. 11.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) an impolite reply (b) a polite reply
12. 12.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
13. 13.True or false: “I already said that. Weren’t you listening?” is a polite reply. (a) False (b) True
14. 14.True or false: “Obviously! Everyone knows that.” is a polite reply. (a) True (b) False
15. 15.🙋 Good or poor Q&A habit: arguing angrily? (a) a poor Q&A habit (b) a good Q&A habit
16. 16.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) a polite reply (b) an impolite reply
17. 17.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) an impolite reply (b) a polite reply
18. 18.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker
19. 19.🙋 While someone asks a question, you should… (a) listen till they finish (b) look at your notes (c) start packing up (d) interrupt them
20. 20.🙋 What does “Q&A” stand for? (a) quiz and award (b) quick and amazing (c) questions and answers (d) queue and arrive
21. 21.True or false: “Good point. Let me explain that part again.” is a polite reply. (a) True (b) False
22. 22.🔍 Which is the odd one out? (a) looking at everyone (b) a ten-minute answer (c) keeping answers short (d) staying calm
23. 23.🙋 After answering, what can you politely ask? (a) “Wasn’t it obvious?” (b) “Any more silly ones?” (c) “Happy now?” (d) “Does that help?”
24. 24.Which of these is a poor Q&A habit? (a) looking at everyone (b) staying calm (c) a ten-minute answer (d) thanking the asker
25. 25.🙋 When you answer an audience question, which do you do first: thank the asker or answer briefly? (a) thank the asker (b) answer briefly
26. 26.🙋 You didn’t hear the question clearly. What should you do? (a) guess and answer (b) pretend you heard (c) walk away (d) politely ask again
27. 27.🔍 Which is the odd one out? (a) rolling your eyes (b) arguing angrily (c) thanking the asker (d) answering only friends
28. 28.🙋 When you answer an audience question, which do you do first: check if it helped or listen to the question? (a) check if it helped (b) listen to the question
29. 29.True or false: “Could you please repeat the question?” is an impolite reply. (a) True (b) False
30. 30.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) an impolite reply (b) a polite reply
31. 31.🙋 When you answer an audience question, which do you do first: listen to the question or answer briefly? (a) listen to the question (b) answer briefly
32. 32.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) a polite reply (b) an impolite reply
33. 33.🔍 Which is the odd one out? (a) answering only friends (b) looking at everyone (c) staying calm (d) thanking the asker
34. 34.🙋 Good or poor Q&A habit: thanking the asker? (a) a good Q&A habit (b) a poor Q&A habit
35. 35.🙋 Good or poor Q&A habit: admitting you don’t know? (a) a poor Q&A habit (b) a good Q&A habit
36. 36.Which of these is a good Q&A habit? (a) arguing angrily (b) a ten-minute answer (c) interrupting the asker (d) admitting you don’t know
37. 37.True or false: “That is a great question — thank you.” is an impolite reply. (a) True (b) False
38. 38.True or false: “I don’t know. Next.” is an impolite reply. (a) False (b) True
39. 39.True or false: “I don’t know. Next.” is a polite reply. (a) False (b) True
40. 40.🙋 Many hands go up at once. What is fair? (a) ignore them all (b) answer only friends (c) shout over them (d) take them one by one

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