Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 463 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🙋 Good or poor Q&A habit: looking at everyone? (a) a poor Q&A habit (b) a good Q&A habit
2. 2.True or false: “Ask someone else.” is an impolite reply. (a) True (b) False
3. 3.🙋 What does “Q&A” stand for? (a) quick and amazing (b) queue and arrive (c) quiz and award (d) questions and answers
4. 4.🔍 Which is the odd one out? (a) making up an answer (b) keeping answers short (c) a ten-minute answer (d) answering only friends
5. 5.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) a polite reply (b) an impolite reply
6. 6.🙋 When you answer an audience question, which do you do first: answer briefly or listen to the question? (a) answer briefly (b) listen to the question
7. 7.Which of these is a poor Q&A habit? (a) looking at everyone (b) repeating the question (c) staying calm (d) rolling your eyes
8. 8.🙋 Good or poor Q&A habit: staying calm? (a) a poor Q&A habit (b) a good Q&A habit
9. 9.🙋 Good or poor Q&A habit: a ten-minute answer? (a) a poor Q&A habit (b) a good Q&A habit
10. 10.🔍 Which is the odd one out? (a) answering only friends (b) staying calm (c) keeping answers short (d) repeating the question
11. 11.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) an impolite reply (b) a polite reply
12. 12.🙋 When you answer an audience question, which do you do first: listen to the question or thank the asker? (a) listen to the question (b) thank the asker
13. 13.🙋 You don’t know the answer to a question. What is best? (a) laugh at the asker (b) ignore the question (c) make up an answer (d) say you will find out
14. 14.True or false: “I don’t know. Next.” is a polite reply. (a) True (b) False
15. 15.True or false: “Obviously! Everyone knows that.” is an impolite reply. (a) False (b) True
16. 16.🙋 Good or poor Q&A habit: repeating the question? (a) a good Q&A habit (b) a poor Q&A habit
17. 17.🙋 Good or poor Q&A habit: rolling your eyes? (a) a good Q&A habit (b) a poor Q&A habit
18. 18.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) an impolite reply (b) a polite reply
19. 19.🙋 Good or poor Q&A habit: arguing angrily? (a) a good Q&A habit (b) a poor Q&A habit
20. 20.True or false: “That is a silly question.” is a polite reply. (a) True (b) False
21. 21.🙋 Good or poor Q&A habit: interrupting the asker? (a) a good Q&A habit (b) a poor Q&A habit
22. 22.🙋 Good or poor Q&A habit: making up an answer? (a) a good Q&A habit (b) a poor Q&A habit
23. 23.🙋 When you answer an audience question, which do you do first: thank the asker or listen to the question? (a) thank the asker (b) listen to the question
24. 24.Which of these is a poor Q&A habit? (a) interrupting the asker (b) staying calm (c) keeping answers short (d) repeating the question
25. 25.True or false: “That is a great question — thank you.” is an impolite reply. (a) False (b) True
26. 26.True or false: “Ask someone else.” is a polite reply. (a) True (b) False
27. 27.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
28. 28.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker
29. 29.🔍 Which is the odd one out? (a) keeping answers short (b) looking at everyone (c) thanking the asker (d) a ten-minute answer
30. 30.True or false: “Could you please repeat the question?” is an impolite reply. (a) True (b) False
31. 31.True or false: “I already said that. Weren’t you listening?” is a polite reply. (a) False (b) True
32. 32.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) a polite reply (b) an impolite reply
33. 33.Which of these is a poor Q&A habit? (a) staying calm (b) admitting you don’t know (c) keeping answers short (d) a ten-minute answer
34. 34.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) a polite reply (b) an impolite reply
35. 35.🔍 Which is the odd one out? (a) looking at everyone (b) rolling your eyes (c) arguing angrily (d) making up an answer
36. 36.🙋 Many hands go up at once. What is fair? (a) shout over them (b) ignore them all (c) take them one by one (d) answer only friends
37. 37.Which of these is a good Q&A habit? (a) a ten-minute answer (b) arguing angrily (c) admitting you don’t know (d) rolling your eyes
38. 38.🙋 When you answer an audience question, which do you do first: check if it helped or listen to the question? (a) check if it helped (b) listen to the question
39. 39.Which of these is a good Q&A habit? (a) looking at everyone (b) interrupting the asker (c) arguing angrily (d) making up an answer
40. 40.🙋 You didn’t hear the question clearly. What should you do? (a) walk away (b) pretend you heard (c) politely ask again (d) guess and answer

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