Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 467 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🙋 When you answer an audience question, which do you do first: listen to the question or check if it helped? (a) listen to the question (b) check if it helped
2. 2.True or false: “I don’t know. Next.” is a polite reply. (a) False (b) True
3. 3.🙋 Good or poor Q&A habit: rolling your eyes? (a) a poor Q&A habit (b) a good Q&A habit
4. 4.🔍 Which is the odd one out? (a) interrupting the asker (b) rolling your eyes (c) answering only friends (d) repeating the question
5. 5.Which of these is a poor Q&A habit? (a) keeping answers short (b) thanking the asker (c) interrupting the asker (d) admitting you don’t know
6. 6.True or false: “I see it differently, but thank you for sharing.” is an impolite reply. (a) False (b) True
7. 7.True or false: “Ask someone else.” is an impolite reply. (a) True (b) False
8. 8.True or false: “I already said that. Weren’t you listening?” is an impolite reply. (a) True (b) False
9. 9.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) an impolite reply (b) a polite reply
10. 10.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) a polite reply (b) an impolite reply
11. 11.🙋 Good or poor Q&A habit: repeating the question? (a) a poor Q&A habit (b) a good Q&A habit
12. 12.🙋 Good or poor Q&A habit: staying calm? (a) a poor Q&A habit (b) a good Q&A habit
13. 13.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) a polite reply (b) an impolite reply
14. 14.True or false: “Good point. Let me explain that part again.” is a polite reply. (a) False (b) True
15. 15.🙋 You didn’t hear the question clearly. What should you do? (a) walk away (b) guess and answer (c) politely ask again (d) pretend you heard
16. 16.🙋 You don’t know the answer to a question. What is best? (a) ignore the question (b) make up an answer (c) laugh at the asker (d) say you will find out
17. 17.🙋 When you answer an audience question, which do you do first: listen to the question or thank the asker? (a) listen to the question (b) thank the asker
18. 18.🙋 When you answer an audience question, which do you do first: thank the asker or listen to the question? (a) thank the asker (b) listen to the question
19. 19.Which of these is a good Q&A habit? (a) admitting you don’t know (b) a ten-minute answer (c) rolling your eyes (d) making up an answer
20. 20.🙋 Good or poor Q&A habit: keeping answers short? (a) a good Q&A habit (b) a poor Q&A habit
21. 21.True or false: “That is a great question — thank you.” is an impolite reply. (a) False (b) True
22. 22.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
23. 23.Which of these is a poor Q&A habit? (a) answering only friends (b) keeping answers short (c) looking at everyone (d) admitting you don’t know
24. 24.🙋 When you answer an audience question, which do you do first: thank the asker or check if it helped? (a) thank the asker (b) check if it helped
25. 25.True or false: “Obviously! Everyone knows that.” is a polite reply. (a) True (b) False
26. 26.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) an impolite reply (b) a polite reply
27. 27.🙋 Good or poor Q&A habit: admitting you don’t know? (a) a good Q&A habit (b) a poor Q&A habit
28. 28.Which of these is a good Q&A habit? (a) interrupting the asker (b) making up an answer (c) rolling your eyes (d) keeping answers short
29. 29.🔍 Which is the odd one out? (a) repeating the question (b) thanking the asker (c) interrupting the asker (d) admitting you don’t know
30. 30.True or false: “I am not sure, but I will find out and tell you.” is an impolite reply. (a) False (b) True
31. 31.🙋 When you answer an audience question, which do you do first: check if it helped or listen to the question? (a) check if it helped (b) listen to the question
32. 32.True or false: “I am not sure, but I will find out and tell you.” is a polite reply. (a) False (b) True
33. 33.🙋 Good or poor Q&A habit: arguing angrily? (a) a poor Q&A habit (b) a good Q&A habit
34. 34.Which of these is a good Q&A habit? (a) interrupting the asker (b) repeating the question (c) rolling your eyes (d) arguing angrily
35. 35.Which of these is a poor Q&A habit? (a) rolling your eyes (b) staying calm (c) thanking the asker (d) repeating the question
36. 36.🙋 What does “Q&A” stand for? (a) queue and arrive (b) quick and amazing (c) quiz and award (d) questions and answers
37. 37.🙋 Many hands go up at once. What is fair? (a) take them one by one (b) answer only friends (c) shout over them (d) ignore them all
38. 38.🙋 When you answer an audience question, which do you do first: answer briefly or listen to the question? (a) answer briefly (b) listen to the question
39. 39.🔍 Which is the odd one out? (a) rolling your eyes (b) interrupting the asker (c) staying calm (d) arguing angrily
40. 40.🔍 Which is the odd one out? (a) thanking the asker (b) staying calm (c) making up an answer (d) looking at everyone

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