Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 49 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🙋 Many hands go up at once. What is fair? (a) answer only friends (b) shout over them (c) ignore them all (d) take them one by one
2. 2.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) a polite reply (b) an impolite reply
3. 3.Which of these is a poor Q&A habit? (a) thanking the asker (b) repeating the question (c) answering only friends (d) staying calm
4. 4.🔍 Which is the odd one out? (a) thanking the asker (b) staying calm (c) keeping answers short (d) making up an answer
5. 5.Which of these is a good Q&A habit? (a) rolling your eyes (b) a ten-minute answer (c) making up an answer (d) repeating the question
6. 6.🙋 You didn’t hear the question clearly. What should you do? (a) politely ask again (b) guess and answer (c) pretend you heard (d) walk away
7. 7.🔍 Which is the odd one out? (a) admitting you don’t know (b) making up an answer (c) rolling your eyes (d) interrupting the asker
8. 8.🙋 Good or poor Q&A habit: admitting you don’t know? (a) a good Q&A habit (b) a poor Q&A habit
9. 9.🔍 Which is the odd one out? (a) answering only friends (b) making up an answer (c) rolling your eyes (d) thanking the asker
10. 10.🔍 Which is the odd one out? (a) interrupting the asker (b) staying calm (c) thanking the asker (d) looking at everyone
11. 11.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
12. 12.Which of these is a good Q&A habit? (a) interrupting the asker (b) admitting you don’t know (c) answering only friends (d) rolling your eyes
13. 13.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) a polite reply (b) an impolite reply
14. 14.🙋 What does “Q&A” stand for? (a) queue and arrive (b) quick and amazing (c) questions and answers (d) quiz and award
15. 15.🙋 When you answer an audience question, which do you do first: listen to the question or check if it helped? (a) listen to the question (b) check if it helped
16. 16.🙋 Good or poor Q&A habit: staying calm? (a) a poor Q&A habit (b) a good Q&A habit
17. 17.🙋 You don’t know the answer to a question. What is best? (a) ignore the question (b) laugh at the asker (c) say you will find out (d) make up an answer
18. 18.🙋 When you answer an audience question, which do you do first: thank the asker or answer briefly? (a) thank the asker (b) answer briefly
19. 19.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) a polite reply (b) an impolite reply
20. 20.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) an impolite reply (b) a polite reply
21. 21.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) a polite reply (b) an impolite reply
22. 22.Which of these is a good Q&A habit? (a) a ten-minute answer (b) interrupting the asker (c) thanking the asker (d) arguing angrily
23. 23.🙋 After answering, what can you politely ask? (a) “Any more silly ones?” (b) “Does that help?” (c) “Happy now?” (d) “Wasn’t it obvious?”
24. 24.Which of these is a good Q&A habit? (a) interrupting the asker (b) keeping answers short (c) arguing angrily (d) a ten-minute answer
25. 25.True or false: “Ask someone else.” is a polite reply. (a) False (b) True
26. 26.🙋 Good or poor Q&A habit: arguing angrily? (a) a poor Q&A habit (b) a good Q&A habit
27. 27.True or false: “That is a great question — thank you.” is a polite reply. (a) True (b) False
28. 28.Which of these is a good Q&A habit? (a) looking at everyone (b) interrupting the asker (c) answering only friends (d) arguing angrily
29. 29.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) an impolite reply (b) a polite reply
30. 30.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
31. 31.Which of these is a good Q&A habit? (a) a ten-minute answer (b) rolling your eyes (c) staying calm (d) answering only friends
32. 32.🙋 While someone asks a question, you should… (a) look at your notes (b) start packing up (c) interrupt them (d) listen till they finish
33. 33.True or false: “Could you please repeat the question?” is a polite reply. (a) False (b) True
34. 34.True or false: “Could you please repeat the question?” is an impolite reply. (a) True (b) False
35. 35.True or false: “That is a great question — thank you.” is an impolite reply. (a) False (b) True
36. 36.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) an impolite reply (b) a polite reply
37. 37.🙋 When you answer an audience question, which do you do first: listen to the question or thank the asker? (a) listen to the question (b) thank the asker
38. 38.Which of these is a poor Q&A habit? (a) staying calm (b) thanking the asker (c) interrupting the asker (d) keeping answers short
39. 39.🔍 Which is the odd one out? (a) interrupting the asker (b) making up an answer (c) repeating the question (d) a ten-minute answer
40. 40.Which of these is a poor Q&A habit? (a) arguing angrily (b) staying calm (c) keeping answers short (d) admitting you don’t know

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