Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 505 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🙋 While someone asks a question, you should… (a) start packing up (b) look at your notes (c) interrupt them (d) listen till they finish
2. 2.🙋 Good or poor Q&A habit: making up an answer? (a) a poor Q&A habit (b) a good Q&A habit
3. 3.🙋 When you answer an audience question, which do you do first: answer briefly or thank the asker? (a) answer briefly (b) thank the asker
4. 4.🙋 Good or poor Q&A habit: admitting you don’t know? (a) a poor Q&A habit (b) a good Q&A habit
5. 5.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) a polite reply (b) an impolite reply
6. 6.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) an impolite reply (b) a polite reply
7. 7.True or false: “I am not sure, but I will find out and tell you.” is an impolite reply. (a) False (b) True
8. 8.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) a polite reply (b) an impolite reply
9. 9.🙋 When you answer an audience question, which do you do first: listen to the question or check if it helped? (a) listen to the question (b) check if it helped
10. 10.🔍 Which is the odd one out? (a) repeating the question (b) arguing angrily (c) thanking the asker (d) staying calm
11. 11.🔍 Which is the odd one out? (a) arguing angrily (b) keeping answers short (c) interrupting the asker (d) making up an answer
12. 12.Which of these is a good Q&A habit? (a) arguing angrily (b) making up an answer (c) interrupting the asker (d) thanking the asker
13. 13.True or false: “Could you please repeat the question?” is an impolite reply. (a) True (b) False
14. 14.🙋 You didn’t hear the question clearly. What should you do? (a) guess and answer (b) walk away (c) politely ask again (d) pretend you heard
15. 15.Which of these is a poor Q&A habit? (a) admitting you don’t know (b) rolling your eyes (c) keeping answers short (d) repeating the question
16. 16.🔍 Which is the odd one out? (a) answering only friends (b) arguing angrily (c) thanking the asker (d) rolling your eyes
17. 17.Which of these is a poor Q&A habit? (a) keeping answers short (b) thanking the asker (c) repeating the question (d) answering only friends
18. 18.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
19. 19.True or false: “I am not sure, but I will find out and tell you.” is a polite reply. (a) False (b) True
20. 20.Which of these is a good Q&A habit? (a) admitting you don’t know (b) arguing angrily (c) rolling your eyes (d) making up an answer
21. 21.🙋 When you answer an audience question, which do you do first: thank the asker or listen to the question? (a) thank the asker (b) listen to the question
22. 22.🙋 Good or poor Q&A habit: repeating the question? (a) a poor Q&A habit (b) a good Q&A habit
23. 23.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker
24. 24.🙋 Good or poor Q&A habit: staying calm? (a) a poor Q&A habit (b) a good Q&A habit
25. 25.🙋 What does “Q&A” stand for? (a) queue and arrive (b) quick and amazing (c) questions and answers (d) quiz and award
26. 26.🙋 Good or poor Q&A habit: looking at everyone? (a) a poor Q&A habit (b) a good Q&A habit
27. 27.🙋 Good or poor Q&A habit: interrupting the asker? (a) a good Q&A habit (b) a poor Q&A habit
28. 28.🔍 Which is the odd one out? (a) interrupting the asker (b) admitting you don’t know (c) keeping answers short (d) thanking the asker
29. 29.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) an impolite reply (b) a polite reply
30. 30.🙋 You don’t know the answer to a question. What is best? (a) laugh at the asker (b) make up an answer (c) ignore the question (d) say you will find out
31. 31.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) an impolite reply (b) a polite reply
32. 32.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
33. 33.🙋 Good or poor Q&A habit: keeping answers short? (a) a good Q&A habit (b) a poor Q&A habit
34. 34.🔍 Which is the odd one out? (a) answering only friends (b) staying calm (c) keeping answers short (d) repeating the question
35. 35.Which of these is a poor Q&A habit? (a) making up an answer (b) keeping answers short (c) thanking the asker (d) admitting you don’t know
36. 36.Which of these is a poor Q&A habit? (a) thanking the asker (b) repeating the question (c) keeping answers short (d) interrupting the asker
37. 37.True or false: “That is a silly question.” is a polite reply. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) keeping answers short (b) staying calm (c) thanking the asker (d) rolling your eyes
39. 39.🙋 Good or poor Q&A habit: a ten-minute answer? (a) a poor Q&A habit (b) a good Q&A habit
40. 40.True or false: “Good point. Let me explain that part again.” is an impolite reply. (a) False (b) True

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