Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 520 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
2. 2.Which of these is a poor Q&A habit? (a) staying calm (b) repeating the question (c) making up an answer (d) looking at everyone
3. 3.🙋 When you answer an audience question, which do you do first: listen to the question or answer briefly? (a) listen to the question (b) answer briefly
4. 4.🙋 What does “Q&A” stand for? (a) quick and amazing (b) quiz and award (c) questions and answers (d) queue and arrive
5. 5.True or false: “Could you please repeat the question?” is an impolite reply. (a) True (b) False
6. 6.True or false: “Could you please repeat the question?” is a polite reply. (a) False (b) True
7. 7.True or false: “I don’t know. Next.” is a polite reply. (a) False (b) True
8. 8.🙋 Good or poor Q&A habit: staying calm? (a) a good Q&A habit (b) a poor Q&A habit
9. 9.🙋 You don’t know the answer to a question. What is best? (a) ignore the question (b) laugh at the asker (c) make up an answer (d) say you will find out
10. 10.🙋 Good or poor Q&A habit: repeating the question? (a) a poor Q&A habit (b) a good Q&A habit
11. 11.🔍 Which is the odd one out? (a) repeating the question (b) thanking the asker (c) arguing angrily (d) looking at everyone
12. 12.True or false: “I am not sure, but I will find out and tell you.” is a polite reply. (a) False (b) True
13. 13.🔍 Which is the odd one out? (a) thanking the asker (b) keeping answers short (c) a ten-minute answer (d) staying calm
14. 14.🙋 Good or poor Q&A habit: rolling your eyes? (a) a poor Q&A habit (b) a good Q&A habit
15. 15.🙋 Good or poor Q&A habit: looking at everyone? (a) a poor Q&A habit (b) a good Q&A habit
16. 16.True or false: “I already said that. Weren’t you listening?” is a polite reply. (a) False (b) True
17. 17.🔍 Which is the odd one out? (a) making up an answer (b) rolling your eyes (c) arguing angrily (d) admitting you don’t know
18. 18.🔍 Which is the odd one out? (a) arguing angrily (b) repeating the question (c) rolling your eyes (d) interrupting the asker
19. 19.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) an impolite reply (b) a polite reply
20. 20.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) a polite reply (b) an impolite reply
21. 21.True or false: “Obviously! Everyone knows that.” is a polite reply. (a) False (b) True
22. 22.🙋 Good or poor Q&A habit: keeping answers short? (a) a good Q&A habit (b) a poor Q&A habit
23. 23.🔍 Which is the odd one out? (a) rolling your eyes (b) a ten-minute answer (c) thanking the asker (d) answering only friends
24. 24.🙋 Good or poor Q&A habit: thanking the asker? (a) a good Q&A habit (b) a poor Q&A habit
25. 25.True or false: “Ask someone else.” is an impolite reply. (a) False (b) True
26. 26.True or false: “That is a great question — thank you.” is a polite reply. (a) False (b) True
27. 27.🙋 Good or poor Q&A habit: arguing angrily? (a) a good Q&A habit (b) a poor Q&A habit
28. 28.🙋 When you answer an audience question, which do you do first: answer briefly or thank the asker? (a) answer briefly (b) thank the asker
29. 29.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) an impolite reply (b) a polite reply
30. 30.True or false: “That is a great question — thank you.” is an impolite reply. (a) False (b) True
31. 31.Which of these is a poor Q&A habit? (a) admitting you don’t know (b) interrupting the asker (c) keeping answers short (d) repeating the question
32. 32.🔍 Which is the odd one out? (a) keeping answers short (b) thanking the asker (c) admitting you don’t know (d) interrupting the asker
33. 33.🙋 You didn’t hear the question clearly. What should you do? (a) pretend you heard (b) guess and answer (c) walk away (d) politely ask again
34. 34.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) a polite reply (b) an impolite reply
35. 35.Which of these is a good Q&A habit? (a) looking at everyone (b) rolling your eyes (c) a ten-minute answer (d) making up an answer
36. 36.Which of these is a poor Q&A habit? (a) staying calm (b) repeating the question (c) admitting you don’t know (d) rolling your eyes
37. 37.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) an impolite reply (b) a polite reply
38. 38.🙋 After answering, what can you politely ask? (a) “Wasn’t it obvious?” (b) “Does that help?” (c) “Any more silly ones?” (d) “Happy now?”
39. 39.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker
40. 40.🙋 When you answer an audience question, which do you do first: listen to the question or check if it helped? (a) listen to the question (b) check if it helped

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