Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 523 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🙋 You don’t know the answer to a question. What is best? (a) make up an answer (b) ignore the question (c) laugh at the asker (d) say you will find out
2. 2.🔍 Which is the odd one out? (a) interrupting the asker (b) admitting you don’t know (c) thanking the asker (d) looking at everyone
3. 3.🙋 When you answer an audience question, which do you do first: answer briefly or thank the asker? (a) answer briefly (b) thank the asker
4. 4.Which of these is a poor Q&A habit? (a) thanking the asker (b) staying calm (c) admitting you don’t know (d) arguing angrily
5. 5.🙋 What does “Q&A” stand for? (a) questions and answers (b) quiz and award (c) quick and amazing (d) queue and arrive
6. 6.🔍 Which is the odd one out? (a) making up an answer (b) thanking the asker (c) looking at everyone (d) admitting you don’t know
7. 7.True or false: “I already said that. Weren’t you listening?” is a polite reply. (a) False (b) True
8. 8.🙋 When you answer an audience question, which do you do first: thank the asker or listen to the question? (a) thank the asker (b) listen to the question
9. 9.🙋 While someone asks a question, you should… (a) interrupt them (b) start packing up (c) look at your notes (d) listen till they finish
10. 10.Which of these is a poor Q&A habit? (a) thanking the asker (b) staying calm (c) making up an answer (d) looking at everyone
11. 11.True or false: “I am not sure, but I will find out and tell you.” is an impolite reply. (a) True (b) False
12. 12.Which of these is a good Q&A habit? (a) rolling your eyes (b) interrupting the asker (c) a ten-minute answer (d) admitting you don’t know
13. 13.Which of these is a good Q&A habit? (a) arguing angrily (b) making up an answer (c) staying calm (d) interrupting the asker
14. 14.🔍 Which is the odd one out? (a) a ten-minute answer (b) repeating the question (c) thanking the asker (d) staying calm
15. 15.True or false: “I don’t know. Next.” is an impolite reply. (a) True (b) False
16. 16.🙋 Good or poor Q&A habit: staying calm? (a) a good Q&A habit (b) a poor Q&A habit
17. 17.Which of these is a good Q&A habit? (a) rolling your eyes (b) making up an answer (c) looking at everyone (d) answering only friends
18. 18.🙋 Good or poor Q&A habit: repeating the question? (a) a poor Q&A habit (b) a good Q&A habit
19. 19.🔍 Which is the odd one out? (a) answering only friends (b) admitting you don’t know (c) keeping answers short (d) repeating the question
20. 20.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) a polite reply (b) an impolite reply
21. 21.True or false: “Good point. Let me explain that part again.” is a polite reply. (a) True (b) False
22. 22.🙋 Good or poor Q&A habit: interrupting the asker? (a) a poor Q&A habit (b) a good Q&A habit
23. 23.🙋 Good or poor Q&A habit: looking at everyone? (a) a good Q&A habit (b) a poor Q&A habit
24. 24.True or false: “That is a great question — thank you.” is a polite reply. (a) True (b) False
25. 25.🙋 After answering, what can you politely ask? (a) “Wasn’t it obvious?” (b) “Happy now?” (c) “Does that help?” (d) “Any more silly ones?”
26. 26.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
27. 27.🙋 Many hands go up at once. What is fair? (a) take them one by one (b) shout over them (c) ignore them all (d) answer only friends
28. 28.🔍 Which is the odd one out? (a) answering only friends (b) repeating the question (c) a ten-minute answer (d) interrupting the asker
29. 29.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) an impolite reply (b) a polite reply
30. 30.🙋 Good or poor Q&A habit: thanking the asker? (a) a poor Q&A habit (b) a good Q&A habit
31. 31.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) a polite reply (b) an impolite reply
32. 32.Which of these is a good Q&A habit? (a) arguing angrily (b) repeating the question (c) interrupting the asker (d) answering only friends
33. 33.True or false: “That is a silly question.” is a polite reply. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) arguing angrily (b) admitting you don’t know (c) interrupting the asker (d) answering only friends
35. 35.🙋 Good or poor Q&A habit: admitting you don’t know? (a) a poor Q&A habit (b) a good Q&A habit
36. 36.🙋 Good or poor Q&A habit: arguing angrily? (a) a poor Q&A habit (b) a good Q&A habit
37. 37.🙋 Good or poor Q&A habit: keeping answers short? (a) a poor Q&A habit (b) a good Q&A habit
38. 38.True or false: “That is a silly question.” is an impolite reply. (a) False (b) True
39. 39.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
40. 40.🙋 Good or poor Q&A habit: a ten-minute answer? (a) a good Q&A habit (b) a poor Q&A habit

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