Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 552 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🙋 Good or poor Q&A habit: rolling your eyes? (a) a poor Q&A habit (b) a good Q&A habit
2. 2.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) an impolite reply (b) a polite reply
3. 3.Which of these is a poor Q&A habit? (a) looking at everyone (b) thanking the asker (c) staying calm (d) interrupting the asker
4. 4.Which of these is a good Q&A habit? (a) interrupting the asker (b) a ten-minute answer (c) repeating the question (d) answering only friends
5. 5.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker
6. 6.True or false: “That is a silly question.” is a polite reply. (a) True (b) False
7. 7.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) an impolite reply (b) a polite reply
8. 8.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) an impolite reply (b) a polite reply
9. 9.🙋 Good or poor Q&A habit: arguing angrily? (a) a good Q&A habit (b) a poor Q&A habit
10. 10.🙋 When you answer an audience question, which do you do first: answer briefly or thank the asker? (a) answer briefly (b) thank the asker
11. 11.Which of these is a good Q&A habit? (a) rolling your eyes (b) looking at everyone (c) arguing angrily (d) answering only friends
12. 12.🙋 After answering, what can you politely ask? (a) “Wasn’t it obvious?” (b) “Happy now?” (c) “Any more silly ones?” (d) “Does that help?”
13. 13.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) a polite reply (b) an impolite reply
14. 14.True or false: “Could you please repeat the question?” is a polite reply. (a) False (b) True
15. 15.🙋 Good or poor Q&A habit: interrupting the asker? (a) a good Q&A habit (b) a poor Q&A habit
16. 16.True or false: “I don’t know. Next.” is a polite reply. (a) False (b) True
17. 17.🙋 You don’t know the answer to a question. What is best? (a) say you will find out (b) laugh at the asker (c) make up an answer (d) ignore the question
18. 18.Which of these is a good Q&A habit? (a) making up an answer (b) arguing angrily (c) thanking the asker (d) rolling your eyes
19. 19.True or false: “Could you please repeat the question?” is an impolite reply. (a) True (b) False
20. 20.🙋 Good or poor Q&A habit: admitting you don’t know? (a) a good Q&A habit (b) a poor Q&A habit
21. 21.Which of these is a poor Q&A habit? (a) looking at everyone (b) arguing angrily (c) repeating the question (d) staying calm
22. 22.🔍 Which is the odd one out? (a) rolling your eyes (b) staying calm (c) admitting you don’t know (d) thanking the asker
23. 23.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
24. 24.🔍 Which is the odd one out? (a) answering only friends (b) admitting you don’t know (c) staying calm (d) looking at everyone
25. 25.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
26. 26.🙋 When you answer an audience question, which do you do first: thank the asker or answer briefly? (a) thank the asker (b) answer briefly
27. 27.True or false: “Obviously! Everyone knows that.” is an impolite reply. (a) False (b) True
28. 28.🙋 What does “Q&A” stand for? (a) quiz and award (b) quick and amazing (c) questions and answers (d) queue and arrive
29. 29.Which of these is a good Q&A habit? (a) keeping answers short (b) interrupting the asker (c) arguing angrily (d) answering only friends
30. 30.🙋 Good or poor Q&A habit: answering only friends? (a) a good Q&A habit (b) a poor Q&A habit
31. 31.🔍 Which is the odd one out? (a) keeping answers short (b) thanking the asker (c) looking at everyone (d) arguing angrily
32. 32.🙋 Many hands go up at once. What is fair? (a) ignore them all (b) take them one by one (c) shout over them (d) answer only friends
33. 33.🙋 While someone asks a question, you should… (a) interrupt them (b) listen till they finish (c) start packing up (d) look at your notes
34. 34.🙋 Good or poor Q&A habit: thanking the asker? (a) a good Q&A habit (b) a poor Q&A habit
35. 35.🙋 You didn’t hear the question clearly. What should you do? (a) pretend you heard (b) guess and answer (c) walk away (d) politely ask again
36. 36.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) a polite reply (b) an impolite reply
37. 37.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) an impolite reply (b) a polite reply
38. 38.🙋 Good or poor Q&A habit: staying calm? (a) a good Q&A habit (b) a poor Q&A habit
39. 39.🙋 Good or poor Q&A habit: making up an answer? (a) a poor Q&A habit (b) a good Q&A habit
40. 40.True or false: “Obviously! Everyone knows that.” is a polite reply. (a) False (b) True

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