Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 579 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🙋 Good or poor Q&A habit: answering only friends? (a) a good Q&A habit (b) a poor Q&A habit
2. 2.🙋 Good or poor Q&A habit: looking at everyone? (a) a good Q&A habit (b) a poor Q&A habit
3. 3.🙋 When you answer an audience question, which do you do first: answer briefly or thank the asker? (a) answer briefly (b) thank the asker
4. 4.🔍 Which is the odd one out? (a) looking at everyone (b) keeping answers short (c) a ten-minute answer (d) staying calm
5. 5.True or false: “Obviously! Everyone knows that.” is a polite reply. (a) False (b) True
6. 6.🙋 Many hands go up at once. What is fair? (a) answer only friends (b) shout over them (c) take them one by one (d) ignore them all
7. 7.Which of these is a poor Q&A habit? (a) looking at everyone (b) arguing angrily (c) thanking the asker (d) admitting you don’t know
8. 8.🙋 After answering, what can you politely ask? (a) “Happy now?” (b) “Does that help?” (c) “Any more silly ones?” (d) “Wasn’t it obvious?”
9. 9.🙋 When you answer an audience question, which do you do first: check if it helped or listen to the question? (a) check if it helped (b) listen to the question
10. 10.True or false: “I already said that. Weren’t you listening?” is an impolite reply. (a) False (b) True
11. 11.🙋 You didn’t hear the question clearly. What should you do? (a) guess and answer (b) pretend you heard (c) walk away (d) politely ask again
12. 12.🔍 Which is the odd one out? (a) making up an answer (b) arguing angrily (c) answering only friends (d) repeating the question
13. 13.Which of these is a good Q&A habit? (a) interrupting the asker (b) rolling your eyes (c) admitting you don’t know (d) answering only friends
14. 14.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) an impolite reply (b) a polite reply
15. 15.🙋 Good or poor Q&A habit: rolling your eyes? (a) a good Q&A habit (b) a poor Q&A habit
16. 16.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) a polite reply (b) an impolite reply
17. 17.🔍 Which is the odd one out? (a) admitting you don’t know (b) rolling your eyes (c) looking at everyone (d) repeating the question
18. 18.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) an impolite reply (b) a polite reply
19. 19.🙋 When you answer an audience question, which do you do first: thank the asker or listen to the question? (a) thank the asker (b) listen to the question
20. 20.🙋 Good or poor Q&A habit: repeating the question? (a) a good Q&A habit (b) a poor Q&A habit
21. 21.Which of these is a good Q&A habit? (a) rolling your eyes (b) staying calm (c) making up an answer (d) arguing angrily
22. 22.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) an impolite reply (b) a polite reply
23. 23.Which of these is a poor Q&A habit? (a) admitting you don’t know (b) keeping answers short (c) repeating the question (d) answering only friends
24. 24.🙋 Good or poor Q&A habit: arguing angrily? (a) a poor Q&A habit (b) a good Q&A habit
25. 25.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker
26. 26.🙋 Good or poor Q&A habit: making up an answer? (a) a poor Q&A habit (b) a good Q&A habit
27. 27.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) a polite reply (b) an impolite reply
28. 28.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
29. 29.Which of these is a good Q&A habit? (a) arguing angrily (b) keeping answers short (c) rolling your eyes (d) making up an answer
30. 30.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) an impolite reply (b) a polite reply
31. 31.🙋 While someone asks a question, you should… (a) interrupt them (b) look at your notes (c) start packing up (d) listen till they finish
32. 32.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) a polite reply (b) an impolite reply
33. 33.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) a polite reply (b) an impolite reply
34. 34.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) a polite reply (b) an impolite reply
35. 35.🙋 You don’t know the answer to a question. What is best? (a) ignore the question (b) say you will find out (c) laugh at the asker (d) make up an answer
36. 36.True or false: “That is a silly question.” is a polite reply. (a) True (b) False
37. 37.🔍 Which is the odd one out? (a) looking at everyone (b) answering only friends (c) admitting you don’t know (d) keeping answers short
38. 38.True or false: “Obviously! Everyone knows that.” is an impolite reply. (a) True (b) False
39. 39.🙋 Good or poor Q&A habit: interrupting the asker? (a) a poor Q&A habit (b) a good Q&A habit
40. 40.Which of these is a poor Q&A habit? (a) interrupting the asker (b) looking at everyone (c) staying calm (d) keeping answers short

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