Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 59 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🙋 When you answer an audience question, which do you do first: answer briefly or thank the asker? (a) answer briefly (b) thank the asker
2. 2.Which of these is a good Q&A habit? (a) interrupting the asker (b) rolling your eyes (c) making up an answer (d) repeating the question
3. 3.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) a polite reply (b) an impolite reply
4. 4.🙋 Many hands go up at once. What is fair? (a) answer only friends (b) ignore them all (c) shout over them (d) take them one by one
5. 5.True or false: “Obviously! Everyone knows that.” is an impolite reply. (a) True (b) False
6. 6.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) a polite reply (b) an impolite reply
7. 7.🙋 Good or poor Q&A habit: keeping answers short? (a) a poor Q&A habit (b) a good Q&A habit
8. 8.🙋 Good or poor Q&A habit: looking at everyone? (a) a poor Q&A habit (b) a good Q&A habit
9. 9.🙋 What does “Q&A” stand for? (a) quick and amazing (b) questions and answers (c) queue and arrive (d) quiz and award
10. 10.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) a polite reply (b) an impolite reply
11. 11.🔍 Which is the odd one out? (a) a ten-minute answer (b) looking at everyone (c) arguing angrily (d) making up an answer
12. 12.Which of these is a good Q&A habit? (a) a ten-minute answer (b) arguing angrily (c) staying calm (d) answering only friends
13. 13.🙋 Good or poor Q&A habit: rolling your eyes? (a) a good Q&A habit (b) a poor Q&A habit
14. 14.Which of these is a good Q&A habit? (a) thanking the asker (b) answering only friends (c) a ten-minute answer (d) making up an answer
15. 15.True or false: “That is a great question — thank you.” is a polite reply. (a) True (b) False
16. 16.🙋 Good or poor Q&A habit: admitting you don’t know? (a) a good Q&A habit (b) a poor Q&A habit
17. 17.🙋 You didn’t hear the question clearly. What should you do? (a) pretend you heard (b) guess and answer (c) walk away (d) politely ask again
18. 18.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
19. 19.True or false: “Could you please repeat the question?” is a polite reply. (a) False (b) True
20. 20.True or false: “Good point. Let me explain that part again.” is an impolite reply. (a) True (b) False
21. 21.True or false: “Good point. Let me explain that part again.” is a polite reply. (a) True (b) False
22. 22.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) a polite reply (b) an impolite reply
23. 23.🙋 After answering, what can you politely ask? (a) “Does that help?” (b) “Any more silly ones?” (c) “Happy now?” (d) “Wasn’t it obvious?”
24. 24.🙋 When you answer an audience question, which do you do first: answer briefly or listen to the question? (a) answer briefly (b) listen to the question
25. 25.🙋 Good or poor Q&A habit: repeating the question? (a) a good Q&A habit (b) a poor Q&A habit
26. 26.Which of these is a poor Q&A habit? (a) repeating the question (b) arguing angrily (c) staying calm (d) keeping answers short
27. 27.🔍 Which is the odd one out? (a) staying calm (b) admitting you don’t know (c) repeating the question (d) a ten-minute answer
28. 28.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) an impolite reply (b) a polite reply
29. 29.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) an impolite reply (b) a polite reply
30. 30.True or false: “That is a silly question.” is a polite reply. (a) False (b) True
31. 31.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) an impolite reply (b) a polite reply
32. 32.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker
33. 33.🙋 You don’t know the answer to a question. What is best? (a) make up an answer (b) say you will find out (c) laugh at the asker (d) ignore the question
34. 34.🔍 Which is the odd one out? (a) making up an answer (b) interrupting the asker (c) answering only friends (d) keeping answers short
35. 35.True or false: “I don’t know. Next.” is a polite reply. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) a ten-minute answer (b) making up an answer (c) repeating the question (d) interrupting the asker
37. 37.🙋 When you answer an audience question, which do you do first: check if it helped or listen to the question? (a) check if it helped (b) listen to the question
38. 38.🔍 Which is the odd one out? (a) interrupting the asker (b) rolling your eyes (c) answering only friends (d) staying calm
39. 39.True or false: “I see it differently, but thank you for sharing.” is an impolite reply. (a) True (b) False
40. 40.Which of these is a good Q&A habit? (a) interrupting the asker (b) arguing angrily (c) a ten-minute answer (d) admitting you don’t know

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