Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 593 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.Which of these is a good Q&A habit? (a) arguing angrily (b) making up an answer (c) admitting you don’t know (d) rolling your eyes
2. 2.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) an impolite reply (b) a polite reply
3. 3.🙋 Good or poor Q&A habit: admitting you don’t know? (a) a poor Q&A habit (b) a good Q&A habit
4. 4.Which of these is a good Q&A habit? (a) arguing angrily (b) rolling your eyes (c) interrupting the asker (d) keeping answers short
5. 5.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
6. 6.🙋 While someone asks a question, you should… (a) interrupt them (b) listen till they finish (c) look at your notes (d) start packing up
7. 7.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) a polite reply (b) an impolite reply
8. 8.Which of these is a good Q&A habit? (a) arguing angrily (b) interrupting the asker (c) making up an answer (d) thanking the asker
9. 9.🙋 Good or poor Q&A habit: keeping answers short? (a) a good Q&A habit (b) a poor Q&A habit
10. 10.🙋 Good or poor Q&A habit: staying calm? (a) a poor Q&A habit (b) a good Q&A habit
11. 11.🙋 After answering, what can you politely ask? (a) “Wasn’t it obvious?” (b) “Any more silly ones?” (c) “Does that help?” (d) “Happy now?”
12. 12.🙋 You don’t know the answer to a question. What is best? (a) say you will find out (b) make up an answer (c) laugh at the asker (d) ignore the question
13. 13.Which of these is a poor Q&A habit? (a) looking at everyone (b) admitting you don’t know (c) a ten-minute answer (d) thanking the asker
14. 14.True or false: “I am not sure, but I will find out and tell you.” is an impolite reply. (a) False (b) True
15. 15.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) a polite reply (b) an impolite reply
16. 16.Which of these is a poor Q&A habit? (a) admitting you don’t know (b) thanking the asker (c) keeping answers short (d) rolling your eyes
17. 17.🙋 Good or poor Q&A habit: interrupting the asker? (a) a poor Q&A habit (b) a good Q&A habit
18. 18.🔍 Which is the odd one out? (a) interrupting the asker (b) looking at everyone (c) answering only friends (d) a ten-minute answer
19. 19.🔍 Which is the odd one out? (a) answering only friends (b) admitting you don’t know (c) a ten-minute answer (d) interrupting the asker
20. 20.🙋 When you answer an audience question, which do you do first: thank the asker or check if it helped? (a) thank the asker (b) check if it helped
21. 21.🔍 Which is the odd one out? (a) repeating the question (b) rolling your eyes (c) keeping answers short (d) thanking the asker
22. 22.🙋 Many hands go up at once. What is fair? (a) shout over them (b) ignore them all (c) take them one by one (d) answer only friends
23. 23.🔍 Which is the odd one out? (a) rolling your eyes (b) repeating the question (c) a ten-minute answer (d) arguing angrily
24. 24.True or false: “I already said that. Weren’t you listening?” is a polite reply. (a) True (b) False
25. 25.🙋 Good or poor Q&A habit: thanking the asker? (a) a poor Q&A habit (b) a good Q&A habit
26. 26.True or false: “I am not sure, but I will find out and tell you.” is a polite reply. (a) True (b) False
27. 27.True or false: “That is a great question — thank you.” is a polite reply. (a) False (b) True
28. 28.True or false: “I see it differently, but thank you for sharing.” is a polite reply. (a) True (b) False
29. 29.🙋 When you answer an audience question, which do you do first: thank the asker or answer briefly? (a) thank the asker (b) answer briefly
30. 30.True or false: “I already said that. Weren’t you listening?” is an impolite reply. (a) True (b) False
31. 31.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) a polite reply (b) an impolite reply
32. 32.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) an impolite reply (b) a polite reply
33. 33.🙋 Good or poor Q&A habit: answering only friends? (a) a poor Q&A habit (b) a good Q&A habit
34. 34.True or false: “Ask someone else.” is a polite reply. (a) True (b) False
35. 35.True or false: “Obviously! Everyone knows that.” is a polite reply. (a) False (b) True
36. 36.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) an impolite reply (b) a polite reply
37. 37.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
38. 38.True or false: “I don’t know. Next.” is an impolite reply. (a) False (b) True
39. 39.🙋 You didn’t hear the question clearly. What should you do? (a) guess and answer (b) walk away (c) politely ask again (d) pretend you heard
40. 40.True or false: “Obviously! Everyone knows that.” is an impolite reply. (a) True (b) False

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