Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 594 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🙋 What does “Q&A” stand for? (a) queue and arrive (b) quiz and award (c) quick and amazing (d) questions and answers
2. 2.🙋 While someone asks a question, you should… (a) listen till they finish (b) start packing up (c) look at your notes (d) interrupt them
3. 3.🔍 Which is the odd one out? (a) a ten-minute answer (b) making up an answer (c) keeping answers short (d) arguing angrily
4. 4.🔍 Which is the odd one out? (a) looking at everyone (b) keeping answers short (c) rolling your eyes (d) repeating the question
5. 5.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) an impolite reply (b) a polite reply
6. 6.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker
7. 7.🙋 When you answer an audience question, which do you do first: listen to the question or answer briefly? (a) listen to the question (b) answer briefly
8. 8.🙋 Good or poor Q&A habit: staying calm? (a) a poor Q&A habit (b) a good Q&A habit
9. 9.🙋 When you answer an audience question, which do you do first: check if it helped or listen to the question? (a) check if it helped (b) listen to the question
10. 10.Which of these is a poor Q&A habit? (a) admitting you don’t know (b) interrupting the asker (c) repeating the question (d) thanking the asker
11. 11.Which of these is a good Q&A habit? (a) admitting you don’t know (b) making up an answer (c) rolling your eyes (d) interrupting the asker
12. 12.True or false: “I already said that. Weren’t you listening?” is an impolite reply. (a) True (b) False
13. 13.True or false: “Could you please repeat the question?” is an impolite reply. (a) False (b) True
14. 14.True or false: “Good point. Let me explain that part again.” is a polite reply. (a) True (b) False
15. 15.🙋 After answering, what can you politely ask? (a) “Any more silly ones?” (b) “Happy now?” (c) “Wasn’t it obvious?” (d) “Does that help?”
16. 16.🙋 Good or poor Q&A habit: interrupting the asker? (a) a poor Q&A habit (b) a good Q&A habit
17. 17.True or false: “I am not sure, but I will find out and tell you.” is an impolite reply. (a) False (b) True
18. 18.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) a polite reply (b) an impolite reply
19. 19.Which of these is a good Q&A habit? (a) thanking the asker (b) arguing angrily (c) a ten-minute answer (d) rolling your eyes
20. 20.Which of these is a poor Q&A habit? (a) repeating the question (b) staying calm (c) keeping answers short (d) making up an answer
21. 21.🙋 You didn’t hear the question clearly. What should you do? (a) guess and answer (b) pretend you heard (c) walk away (d) politely ask again
22. 22.🔍 Which is the odd one out? (a) answering only friends (b) making up an answer (c) admitting you don’t know (d) interrupting the asker
23. 23.🔍 Which is the odd one out? (a) arguing angrily (b) interrupting the asker (c) answering only friends (d) repeating the question
24. 24.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) an impolite reply (b) a polite reply
25. 25.🙋 Many hands go up at once. What is fair? (a) ignore them all (b) shout over them (c) take them one by one (d) answer only friends
26. 26.🙋 You don’t know the answer to a question. What is best? (a) say you will find out (b) make up an answer (c) laugh at the asker (d) ignore the question
27. 27.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) a polite reply (b) an impolite reply
28. 28.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) an impolite reply (b) a polite reply
29. 29.🔍 Which is the odd one out? (a) a ten-minute answer (b) interrupting the asker (c) making up an answer (d) staying calm
30. 30.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) a polite reply (b) an impolite reply
31. 31.🙋 Good or poor Q&A habit: arguing angrily? (a) a good Q&A habit (b) a poor Q&A habit
32. 32.True or false: “Ask someone else.” is a polite reply. (a) False (b) True
33. 33.🙋 When you answer an audience question, which do you do first: thank the asker or check if it helped? (a) thank the asker (b) check if it helped
34. 34.Which of these is a good Q&A habit? (a) looking at everyone (b) rolling your eyes (c) a ten-minute answer (d) making up an answer
35. 35.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) a polite reply (b) an impolite reply
36. 36.Which of these is a good Q&A habit? (a) a ten-minute answer (b) making up an answer (c) staying calm (d) interrupting the asker
37. 37.Which of these is a poor Q&A habit? (a) admitting you don’t know (b) rolling your eyes (c) thanking the asker (d) staying calm
38. 38.True or false: “I don’t know. Next.” is a polite reply. (a) False (b) True
39. 39.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
40. 40.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) an impolite reply (b) a polite reply

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