Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 597 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🙋 Good or poor Q&A habit: thanking the asker? (a) a good Q&A habit (b) a poor Q&A habit
2. 2.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) a polite reply (b) an impolite reply
3. 3.🔍 Which is the odd one out? (a) repeating the question (b) arguing angrily (c) answering only friends (d) a ten-minute answer
4. 4.Which of these is a poor Q&A habit? (a) keeping answers short (b) looking at everyone (c) interrupting the asker (d) thanking the asker
5. 5.Which of these is a good Q&A habit? (a) answering only friends (b) a ten-minute answer (c) arguing angrily (d) admitting you don’t know
6. 6.Which of these is a good Q&A habit? (a) a ten-minute answer (b) interrupting the asker (c) answering only friends (d) keeping answers short
7. 7.🔍 Which is the odd one out? (a) a ten-minute answer (b) admitting you don’t know (c) repeating the question (d) staying calm
8. 8.Which of these is a good Q&A habit? (a) arguing angrily (b) rolling your eyes (c) repeating the question (d) answering only friends
9. 9.🙋 While someone asks a question, you should… (a) look at your notes (b) listen till they finish (c) start packing up (d) interrupt them
10. 10.🙋 Good or poor Q&A habit: a ten-minute answer? (a) a good Q&A habit (b) a poor Q&A habit
11. 11.🙋 Many hands go up at once. What is fair? (a) ignore them all (b) shout over them (c) answer only friends (d) take them one by one
12. 12.🙋 Good or poor Q&A habit: making up an answer? (a) a poor Q&A habit (b) a good Q&A habit
13. 13.Which of these is a poor Q&A habit? (a) making up an answer (b) staying calm (c) keeping answers short (d) admitting you don’t know
14. 14.🙋 You didn’t hear the question clearly. What should you do? (a) guess and answer (b) pretend you heard (c) politely ask again (d) walk away
15. 15.True or false: “I already said that. Weren’t you listening?” is a polite reply. (a) True (b) False
16. 16.🔍 Which is the odd one out? (a) looking at everyone (b) thanking the asker (c) making up an answer (d) keeping answers short
17. 17.True or false: “Ask someone else.” is an impolite reply. (a) False (b) True
18. 18.🙋 When you answer an audience question, which do you do first: listen to the question or answer briefly? (a) listen to the question (b) answer briefly
19. 19.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) a polite reply (b) an impolite reply
20. 20.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) a polite reply (b) an impolite reply
21. 21.🙋 You don’t know the answer to a question. What is best? (a) ignore the question (b) make up an answer (c) laugh at the asker (d) say you will find out
22. 22.🔍 Which is the odd one out? (a) arguing angrily (b) looking at everyone (c) staying calm (d) repeating the question
23. 23.True or false: “That is a great question — thank you.” is a polite reply. (a) True (b) False
24. 24.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) an impolite reply (b) a polite reply
25. 25.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker
26. 26.🙋 Good or poor Q&A habit: answering only friends? (a) a poor Q&A habit (b) a good Q&A habit
27. 27.🔍 Which is the odd one out? (a) repeating the question (b) staying calm (c) keeping answers short (d) answering only friends
28. 28.🙋 What does “Q&A” stand for? (a) queue and arrive (b) quick and amazing (c) quiz and award (d) questions and answers
29. 29.🔍 Which is the odd one out? (a) thanking the asker (b) a ten-minute answer (c) interrupting the asker (d) answering only friends
30. 30.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) a polite reply (b) an impolite reply
31. 31.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) a polite reply (b) an impolite reply
32. 32.🙋 Good or poor Q&A habit: admitting you don’t know? (a) a poor Q&A habit (b) a good Q&A habit
33. 33.🙋 Good or poor Q&A habit: keeping answers short? (a) a good Q&A habit (b) a poor Q&A habit
34. 34.Which of these is a poor Q&A habit? (a) repeating the question (b) arguing angrily (c) thanking the asker (d) staying calm
35. 35.🔍 Which is the odd one out? (a) answering only friends (b) interrupting the asker (c) keeping answers short (d) making up an answer
36. 36.🙋 Good or poor Q&A habit: rolling your eyes? (a) a poor Q&A habit (b) a good Q&A habit
37. 37.Which of these is a poor Q&A habit? (a) thanking the asker (b) admitting you don’t know (c) a ten-minute answer (d) looking at everyone
38. 38.🙋 When you answer an audience question, which do you do first: answer briefly or thank the asker? (a) answer briefly (b) thank the asker
39. 39.True or false: “I am not sure, but I will find out and tell you.” is a polite reply. (a) True (b) False
40. 40.True or false: “Obviously! Everyone knows that.” is a polite reply. (a) False (b) True

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