Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 598 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🙋 Good or poor Q&A habit: thanking the asker? (a) a poor Q&A habit (b) a good Q&A habit
2. 2.Which of these is a good Q&A habit? (a) looking at everyone (b) making up an answer (c) answering only friends (d) rolling your eyes
3. 3.Which of these is a poor Q&A habit? (a) answering only friends (b) repeating the question (c) staying calm (d) admitting you don’t know
4. 4.🙋 Good or poor Q&A habit: staying calm? (a) a good Q&A habit (b) a poor Q&A habit
5. 5.🔍 Which is the odd one out? (a) answering only friends (b) repeating the question (c) interrupting the asker (d) making up an answer
6. 6.🙋 You don’t know the answer to a question. What is best? (a) make up an answer (b) say you will find out (c) laugh at the asker (d) ignore the question
7. 7.🔍 Which is the odd one out? (a) interrupting the asker (b) thanking the asker (c) keeping answers short (d) repeating the question
8. 8.🙋 Good or poor Q&A habit: interrupting the asker? (a) a good Q&A habit (b) a poor Q&A habit
9. 9.True or false: “That is a great question — thank you.” is an impolite reply. (a) True (b) False
10. 10.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) a polite reply (b) an impolite reply
11. 11.🙋 After answering, what can you politely ask? (a) “Happy now?” (b) “Wasn’t it obvious?” (c) “Any more silly ones?” (d) “Does that help?”
12. 12.Which of these is a poor Q&A habit? (a) thanking the asker (b) admitting you don’t know (c) keeping answers short (d) interrupting the asker
13. 13.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) a polite reply (b) an impolite reply
14. 14.🙋 Many hands go up at once. What is fair? (a) shout over them (b) ignore them all (c) answer only friends (d) take them one by one
15. 15.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) an impolite reply (b) a polite reply
16. 16.🙋 You didn’t hear the question clearly. What should you do? (a) guess and answer (b) politely ask again (c) pretend you heard (d) walk away
17. 17.🔍 Which is the odd one out? (a) thanking the asker (b) keeping answers short (c) admitting you don’t know (d) making up an answer
18. 18.True or false: “That is a silly question.” is a polite reply. (a) False (b) True
19. 19.🙋 While someone asks a question, you should… (a) look at your notes (b) listen till they finish (c) interrupt them (d) start packing up
20. 20.🙋 When you answer an audience question, which do you do first: listen to the question or answer briefly? (a) listen to the question (b) answer briefly
21. 21.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) an impolite reply (b) a polite reply
22. 22.Which of these is a good Q&A habit? (a) keeping answers short (b) arguing angrily (c) answering only friends (d) a ten-minute answer
23. 23.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
24. 24.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) an impolite reply (b) a polite reply
25. 25.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) a polite reply (b) an impolite reply
26. 26.🙋 Good or poor Q&A habit: rolling your eyes? (a) a poor Q&A habit (b) a good Q&A habit
27. 27.True or false: “I don’t know. Next.” is a polite reply. (a) False (b) True
28. 28.🙋 What does “Q&A” stand for? (a) queue and arrive (b) quick and amazing (c) questions and answers (d) quiz and award
29. 29.🙋 When you answer an audience question, which do you do first: answer briefly or listen to the question? (a) answer briefly (b) listen to the question
30. 30.True or false: “Ask someone else.” is a polite reply. (a) True (b) False
31. 31.Which of these is a poor Q&A habit? (a) rolling your eyes (b) staying calm (c) thanking the asker (d) repeating the question
32. 32.🙋 Good or poor Q&A habit: arguing angrily? (a) a good Q&A habit (b) a poor Q&A habit
33. 33.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
34. 34.Which of these is a poor Q&A habit? (a) repeating the question (b) admitting you don’t know (c) arguing angrily (d) staying calm
35. 35.True or false: “I don’t know. Next.” is an impolite reply. (a) False (b) True
36. 36.🙋 Good or poor Q&A habit: answering only friends? (a) a good Q&A habit (b) a poor Q&A habit
37. 37.True or false: “Could you please repeat the question?” is a polite reply. (a) False (b) True
38. 38.True or false: “Obviously! Everyone knows that.” is an impolite reply. (a) True (b) False
39. 39.🙋 When you answer an audience question, which do you do first: thank the asker or listen to the question? (a) thank the asker (b) listen to the question
40. 40.Which of these is a good Q&A habit? (a) rolling your eyes (b) making up an answer (c) admitting you don’t know (d) a ten-minute answer

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