Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 608 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🔍 Which is the odd one out? (a) interrupting the asker (b) rolling your eyes (c) repeating the question (d) making up an answer
2. 2.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) a polite reply (b) an impolite reply
3. 3.🔍 Which is the odd one out? (a) looking at everyone (b) thanking the asker (c) keeping answers short (d) rolling your eyes
4. 4.Which of these is a poor Q&A habit? (a) making up an answer (b) admitting you don’t know (c) keeping answers short (d) staying calm
5. 5.True or false: “That is a great question — thank you.” is an impolite reply. (a) False (b) True
6. 6.🙋 You didn’t hear the question clearly. What should you do? (a) guess and answer (b) politely ask again (c) pretend you heard (d) walk away
7. 7.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
8. 8.🔍 Which is the odd one out? (a) rolling your eyes (b) a ten-minute answer (c) making up an answer (d) thanking the asker
9. 9.🔍 Which is the odd one out? (a) looking at everyone (b) admitting you don’t know (c) a ten-minute answer (d) keeping answers short
10. 10.True or false: “That is a silly question.” is a polite reply. (a) True (b) False
11. 11.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) an impolite reply (b) a polite reply
12. 12.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) an impolite reply (b) a polite reply
13. 13.🙋 You don’t know the answer to a question. What is best? (a) laugh at the asker (b) make up an answer (c) ignore the question (d) say you will find out
14. 14.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) a polite reply (b) an impolite reply
15. 15.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) an impolite reply (b) a polite reply
16. 16.True or false: “Good point. Let me explain that part again.” is a polite reply. (a) False (b) True
17. 17.🔍 Which is the odd one out? (a) keeping answers short (b) rolling your eyes (c) making up an answer (d) answering only friends
18. 18.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) a polite reply (b) an impolite reply
19. 19.Which of these is a good Q&A habit? (a) interrupting the asker (b) thanking the asker (c) arguing angrily (d) answering only friends
20. 20.Which of these is a poor Q&A habit? (a) arguing angrily (b) repeating the question (c) staying calm (d) admitting you don’t know
21. 21.🔍 Which is the odd one out? (a) arguing angrily (b) interrupting the asker (c) admitting you don’t know (d) making up an answer
22. 22.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) a polite reply (b) an impolite reply
23. 23.🙋 Good or poor Q&A habit: staying calm? (a) a poor Q&A habit (b) a good Q&A habit
24. 24.Which of these is a good Q&A habit? (a) interrupting the asker (b) rolling your eyes (c) answering only friends (d) staying calm
25. 25.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) an impolite reply (b) a polite reply
26. 26.🙋 Good or poor Q&A habit: making up an answer? (a) a good Q&A habit (b) a poor Q&A habit
27. 27.Which of these is a poor Q&A habit? (a) staying calm (b) looking at everyone (c) interrupting the asker (d) repeating the question
28. 28.🙋 When you answer an audience question, which do you do first: listen to the question or check if it helped? (a) listen to the question (b) check if it helped
29. 29.🙋 Good or poor Q&A habit: arguing angrily? (a) a good Q&A habit (b) a poor Q&A habit
30. 30.True or false: “I don’t know. Next.” is a polite reply. (a) True (b) False
31. 31.🙋 Good or poor Q&A habit: keeping answers short? (a) a poor Q&A habit (b) a good Q&A habit
32. 32.True or false: “I don’t know. Next.” is an impolite reply. (a) False (b) True
33. 33.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) an impolite reply (b) a polite reply
34. 34.🔍 Which is the odd one out? (a) repeating the question (b) arguing angrily (c) admitting you don’t know (d) thanking the asker
35. 35.Which of these is a good Q&A habit? (a) looking at everyone (b) a ten-minute answer (c) rolling your eyes (d) answering only friends
36. 36.🔍 Which is the odd one out? (a) a ten-minute answer (b) interrupting the asker (c) answering only friends (d) looking at everyone
37. 37.🙋 Good or poor Q&A habit: looking at everyone? (a) a good Q&A habit (b) a poor Q&A habit
38. 38.True or false: “Could you please repeat the question?” is an impolite reply. (a) False (b) True
39. 39.🙋 While someone asks a question, you should… (a) look at your notes (b) start packing up (c) interrupt them (d) listen till they finish
40. 40.True or false: “I am not sure, but I will find out and tell you.” is an impolite reply. (a) False (b) True

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