Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 611 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.Which of these is a good Q&A habit? (a) a ten-minute answer (b) rolling your eyes (c) making up an answer (d) repeating the question
2. 2.True or false: “I see it differently, but thank you for sharing.” is an impolite reply. (a) True (b) False
3. 3.🙋 You didn’t hear the question clearly. What should you do? (a) politely ask again (b) guess and answer (c) pretend you heard (d) walk away
4. 4.🙋 When you answer an audience question, which do you do first: check if it helped or listen to the question? (a) check if it helped (b) listen to the question
5. 5.🙋 You don’t know the answer to a question. What is best? (a) ignore the question (b) make up an answer (c) say you will find out (d) laugh at the asker
6. 6.🙋 After answering, what can you politely ask? (a) “Does that help?” (b) “Wasn’t it obvious?” (c) “Any more silly ones?” (d) “Happy now?”
7. 7.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) an impolite reply (b) a polite reply
8. 8.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) an impolite reply (b) a polite reply
9. 9.True or false: “That is a great question — thank you.” is a polite reply. (a) False (b) True
10. 10.🙋 When you answer an audience question, which do you do first: listen to the question or check if it helped? (a) listen to the question (b) check if it helped
11. 11.🙋 When you answer an audience question, which do you do first: listen to the question or thank the asker? (a) listen to the question (b) thank the asker
12. 12.True or false: “I don’t know. Next.” is a polite reply. (a) False (b) True
13. 13.🙋 Good or poor Q&A habit: staying calm? (a) a good Q&A habit (b) a poor Q&A habit
14. 14.🔍 Which is the odd one out? (a) arguing angrily (b) repeating the question (c) making up an answer (d) answering only friends
15. 15.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) a polite reply (b) an impolite reply
16. 16.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) a polite reply (b) an impolite reply
17. 17.🙋 Many hands go up at once. What is fair? (a) answer only friends (b) shout over them (c) take them one by one (d) ignore them all
18. 18.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) an impolite reply (b) a polite reply
19. 19.True or false: “Could you please repeat the question?” is an impolite reply. (a) True (b) False
20. 20.Which of these is a poor Q&A habit? (a) admitting you don’t know (b) thanking the asker (c) making up an answer (d) looking at everyone
21. 21.True or false: “I see it differently, but thank you for sharing.” is a polite reply. (a) False (b) True
22. 22.True or false: “I am not sure, but I will find out and tell you.” is an impolite reply. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) admitting you don’t know (b) thanking the asker (c) staying calm (d) a ten-minute answer
24. 24.🙋 Good or poor Q&A habit: looking at everyone? (a) a poor Q&A habit (b) a good Q&A habit
25. 25.True or false: “Obviously! Everyone knows that.” is a polite reply. (a) False (b) True
26. 26.🙋 When you answer an audience question, which do you do first: answer briefly or thank the asker? (a) answer briefly (b) thank the asker
27. 27.True or false: “Good point. Let me explain that part again.” is a polite reply. (a) False (b) True
28. 28.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) a polite reply (b) an impolite reply
29. 29.True or false: “I am not sure, but I will find out and tell you.” is a polite reply. (a) False (b) True
30. 30.True or false: “That is a great question — thank you.” is an impolite reply. (a) True (b) False
31. 31.🙋 Good or poor Q&A habit: arguing angrily? (a) a good Q&A habit (b) a poor Q&A habit
32. 32.True or false: “Ask someone else.” is an impolite reply. (a) True (b) False
33. 33.🔍 Which is the odd one out? (a) making up an answer (b) thanking the asker (c) answering only friends (d) interrupting the asker
34. 34.🙋 Good or poor Q&A habit: thanking the asker? (a) a poor Q&A habit (b) a good Q&A habit
35. 35.🙋 When you answer an audience question, which do you do first: thank the asker or answer briefly? (a) thank the asker (b) answer briefly
36. 36.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) a polite reply (b) an impolite reply
37. 37.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) an impolite reply (b) a polite reply
38. 38.Which of these is a poor Q&A habit? (a) keeping answers short (b) staying calm (c) arguing angrily (d) repeating the question
39. 39.Which of these is a poor Q&A habit? (a) repeating the question (b) interrupting the asker (c) admitting you don’t know (d) keeping answers short
40. 40.Which of these is a poor Q&A habit? (a) keeping answers short (b) a ten-minute answer (c) admitting you don’t know (d) staying calm

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