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Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 620 · 40 questions
TalentJR

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

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  1. 1.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) an impolite reply (b) a polite reply
  2. 2.🙋 You didn’t hear the question clearly. What should you do? (a) politely ask again (b) pretend you heard (c) walk away (d) guess and answer
  3. 3.🙋 When you answer an audience question, which do you do first: listen to the question or thank the asker? (a) listen to the question (b) thank the asker
  4. 4.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) a polite reply (b) an impolite reply
  5. 5.True or false: “Obviously! Everyone knows that.” is an impolite reply. (a) False (b) True
  6. 6.🙋 While someone asks a question, you should… (a) look at your notes (b) listen till they finish (c) interrupt them (d) start packing up
  7. 7.🙋 When you answer an audience question, which do you do first: thank the asker or answer briefly? (a) thank the asker (b) answer briefly
  8. 8.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
  9. 9.🙋 You don’t know the answer to a question. What is best? (a) ignore the question (b) say you will find out (c) make up an answer (d) laugh at the asker
  10. 10.True or false: “Good point. Let me explain that part again.” is a polite reply. (a) False (b) True
  11. 11.🙋 When you answer an audience question, which do you do first: answer briefly or listen to the question? (a) answer briefly (b) listen to the question
  12. 12.🔍 Which is the odd one out? (a) keeping answers short (b) staying calm (c) making up an answer (d) thanking the asker
  13. 13.🙋 Good or poor Q&A habit: making up an answer? (a) a good Q&A habit (b) a poor Q&A habit
  14. 14.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker
  15. 15.True or false: “Could you please repeat the question?” is a polite reply. (a) False (b) True
  16. 16.🙋 When you answer an audience question, which do you do first: answer briefly or thank the asker? (a) answer briefly (b) thank the asker
  17. 17.🙋 Many hands go up at once. What is fair? (a) ignore them all (b) shout over them (c) answer only friends (d) take them one by one
  18. 18.True or false: “Could you please repeat the question?” is an impolite reply. (a) False (b) True
  19. 19.🔍 Which is the odd one out? (a) staying calm (b) a ten-minute answer (c) repeating the question (d) admitting you don’t know
  20. 20.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
  21. 21.🙋 When you answer an audience question, which do you do first: listen to the question or check if it helped? (a) listen to the question (b) check if it helped
  22. 22.True or false: “Obviously! Everyone knows that.” is a polite reply. (a) False (b) True
  23. 23.Which of these is a poor Q&A habit? (a) keeping answers short (b) thanking the asker (c) staying calm (d) answering only friends
  24. 24.Which of these is a poor Q&A habit? (a) repeating the question (b) staying calm (c) a ten-minute answer (d) thanking the asker
  25. 25.Which of these is a good Q&A habit? (a) a ten-minute answer (b) answering only friends (c) repeating the question (d) arguing angrily
  26. 26.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) an impolite reply (b) a polite reply
  27. 27.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) a polite reply (b) an impolite reply
  28. 28.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) a polite reply (b) an impolite reply
  29. 29.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) a polite reply (b) an impolite reply
  30. 30.True or false: “I already said that. Weren’t you listening?” is a polite reply. (a) True (b) False
  31. 31.True or false: “Good point. Let me explain that part again.” is an impolite reply. (a) False (b) True
  32. 32.🙋 Good or poor Q&A habit: a ten-minute answer? (a) a good Q&A habit (b) a poor Q&A habit
  33. 33.True or false: “That is a silly question.” is an impolite reply. (a) False (b) True
  34. 34.Which of these is a poor Q&A habit? (a) staying calm (b) thanking the asker (c) keeping answers short (d) making up an answer
  35. 35.🙋 After answering, what can you politely ask? (a) “Any more silly ones?” (b) “Does that help?” (c) “Happy now?” (d) “Wasn’t it obvious?”
  36. 36.Which of these is a good Q&A habit? (a) interrupting the asker (b) answering only friends (c) looking at everyone (d) arguing angrily
  37. 37.🙋 When you answer an audience question, which do you do first: check if it helped or listen to the question? (a) check if it helped (b) listen to the question
  38. 38.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) an impolite reply (b) a polite reply
  39. 39.🙋 Good or poor Q&A habit: rolling your eyes? (a) a good Q&A habit (b) a poor Q&A habit
  40. 40.🔍 Which is the odd one out? (a) staying calm (b) looking at everyone (c) rolling your eyes (d) thanking the asker

Answer key

  1. a polite reply
  2. politely ask again
  3. listen to the question
  4. a polite reply
  5. True
  6. listen till they finish
  7. thank the asker
  8. answer briefly
  9. say you will find out
  10. True
  11. listen to the question
  12. making up an answer
  13. a poor Q&A habit
  14. thank the asker
  15. True
  16. thank the asker
  17. take them one by one
  18. False
  19. a ten-minute answer
  20. answer briefly
  21. listen to the question
  22. False
  23. answering only friends
  24. a ten-minute answer
  25. repeating the question
  26. a polite reply
  27. a polite reply
  28. an impolite reply
  29. a polite reply
  30. False
  31. False
  32. a poor Q&A habit
  33. True
  34. making up an answer
  35. “Does that help?”
  36. looking at everyone
  37. listen to the question
  38. an impolite reply
  39. a poor Q&A habit
  40. rolling your eyes

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