Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 627 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🔍 Which is the odd one out? (a) keeping answers short (b) admitting you don’t know (c) thanking the asker (d) a ten-minute answer
2. 2.Which of these is a good Q&A habit? (a) arguing angrily (b) rolling your eyes (c) making up an answer (d) admitting you don’t know
3. 3.🙋 Good or poor Q&A habit: thanking the asker? (a) a poor Q&A habit (b) a good Q&A habit
4. 4.Which of these is a poor Q&A habit? (a) staying calm (b) keeping answers short (c) looking at everyone (d) arguing angrily
5. 5.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) an impolite reply (b) a polite reply
6. 6.True or false: “Good point. Let me explain that part again.” is a polite reply. (a) True (b) False
7. 7.🙋 You didn’t hear the question clearly. What should you do? (a) politely ask again (b) guess and answer (c) walk away (d) pretend you heard
8. 8.🙋 Many hands go up at once. What is fair? (a) ignore them all (b) shout over them (c) answer only friends (d) take them one by one
9. 9.🙋 Good or poor Q&A habit: looking at everyone? (a) a good Q&A habit (b) a poor Q&A habit
10. 10.True or false: “I already said that. Weren’t you listening?” is a polite reply. (a) True (b) False
11. 11.🔍 Which is the odd one out? (a) admitting you don’t know (b) interrupting the asker (c) keeping answers short (d) thanking the asker
12. 12.Which of these is a poor Q&A habit? (a) admitting you don’t know (b) repeating the question (c) keeping answers short (d) making up an answer
13. 13.🔍 Which is the odd one out? (a) a ten-minute answer (b) keeping answers short (c) arguing angrily (d) making up an answer
14. 14.🙋 You don’t know the answer to a question. What is best? (a) laugh at the asker (b) make up an answer (c) ignore the question (d) say you will find out
15. 15.True or false: “Could you please repeat the question?” is a polite reply. (a) False (b) True
16. 16.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) an impolite reply (b) a polite reply
17. 17.🙋 Good or poor Q&A habit: answering only friends? (a) a good Q&A habit (b) a poor Q&A habit
18. 18.Which of these is a poor Q&A habit? (a) admitting you don’t know (b) staying calm (c) interrupting the asker (d) keeping answers short
19. 19.🙋 What does “Q&A” stand for? (a) quick and amazing (b) quiz and award (c) queue and arrive (d) questions and answers
20. 20.🙋 When you answer an audience question, which do you do first: thank the asker or check if it helped? (a) thank the asker (b) check if it helped
21. 21.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) an impolite reply (b) a polite reply
22. 22.Which of these is a good Q&A habit? (a) interrupting the asker (b) repeating the question (c) making up an answer (d) a ten-minute answer
23. 23.True or false: “I am not sure, but I will find out and tell you.” is an impolite reply. (a) False (b) True
24. 24.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) a polite reply (b) an impolite reply
25. 25.Which of these is a good Q&A habit? (a) answering only friends (b) rolling your eyes (c) staying calm (d) making up an answer
26. 26.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
27. 27.True or false: “I am not sure, but I will find out and tell you.” is a polite reply. (a) True (b) False
28. 28.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
29. 29.True or false: “That is a silly question.” is a polite reply. (a) False (b) True
30. 30.Which of these is a good Q&A habit? (a) a ten-minute answer (b) interrupting the asker (c) looking at everyone (d) making up an answer
31. 31.True or false: “Obviously! Everyone knows that.” is a polite reply. (a) True (b) False
32. 32.🙋 While someone asks a question, you should… (a) look at your notes (b) start packing up (c) listen till they finish (d) interrupt them
33. 33.🙋 After answering, what can you politely ask? (a) “Wasn’t it obvious?” (b) “Any more silly ones?” (c) “Does that help?” (d) “Happy now?”
34. 34.🙋 Good or poor Q&A habit: rolling your eyes? (a) a poor Q&A habit (b) a good Q&A habit
35. 35.🙋 Good or poor Q&A habit: staying calm? (a) a poor Q&A habit (b) a good Q&A habit
36. 36.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) a polite reply (b) an impolite reply
37. 37.True or false: “Ask someone else.” is a polite reply. (a) False (b) True
38. 38.🙋 When you answer an audience question, which do you do first: answer briefly or listen to the question? (a) answer briefly (b) listen to the question
39. 39.True or false: “Good point. Let me explain that part again.” is an impolite reply. (a) False (b) True
40. 40.🙋 When you answer an audience question, which do you do first: check if it helped or listen to the question? (a) check if it helped (b) listen to the question

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