Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 637 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.True or false: “I see it differently, but thank you for sharing.” is an impolite reply. (a) True (b) False
2. 2.🙋 You don’t know the answer to a question. What is best? (a) laugh at the asker (b) make up an answer (c) ignore the question (d) say you will find out
3. 3.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) a polite reply (b) an impolite reply
4. 4.🔍 Which is the odd one out? (a) arguing angrily (b) answering only friends (c) interrupting the asker (d) staying calm
5. 5.Which of these is a poor Q&A habit? (a) admitting you don’t know (b) keeping answers short (c) staying calm (d) arguing angrily
6. 6.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) an impolite reply (b) a polite reply
7. 7.🙋 When you answer an audience question, which do you do first: thank the asker or listen to the question? (a) thank the asker (b) listen to the question
8. 8.🙋 While someone asks a question, you should… (a) listen till they finish (b) start packing up (c) look at your notes (d) interrupt them
9. 9.🙋 Good or poor Q&A habit: answering only friends? (a) a good Q&A habit (b) a poor Q&A habit
10. 10.True or false: “That is a silly question.” is a polite reply. (a) False (b) True
11. 11.True or false: “Obviously! Everyone knows that.” is an impolite reply. (a) True (b) False
12. 12.🙋 When you answer an audience question, which do you do first: answer briefly or thank the asker? (a) answer briefly (b) thank the asker
13. 13.🙋 When you answer an audience question, which do you do first: thank the asker or check if it helped? (a) thank the asker (b) check if it helped
14. 14.True or false: “I am not sure, but I will find out and tell you.” is an impolite reply. (a) False (b) True
15. 15.🙋 You didn’t hear the question clearly. What should you do? (a) guess and answer (b) pretend you heard (c) walk away (d) politely ask again
16. 16.Which of these is a good Q&A habit? (a) admitting you don’t know (b) interrupting the asker (c) making up an answer (d) rolling your eyes
17. 17.True or false: “I already said that. Weren’t you listening?” is an impolite reply. (a) False (b) True
18. 18.🙋 Good or poor Q&A habit: repeating the question? (a) a poor Q&A habit (b) a good Q&A habit
19. 19.🙋 Good or poor Q&A habit: keeping answers short? (a) a poor Q&A habit (b) a good Q&A habit
20. 20.True or false: “That is a great question — thank you.” is an impolite reply. (a) False (b) True
21. 21.Which of these is a poor Q&A habit? (a) thanking the asker (b) admitting you don’t know (c) staying calm (d) making up an answer
22. 22.🙋 Good or poor Q&A habit: admitting you don’t know? (a) a poor Q&A habit (b) a good Q&A habit
23. 23.🙋 Good or poor Q&A habit: thanking the asker? (a) a good Q&A habit (b) a poor Q&A habit
24. 24.🔍 Which is the odd one out? (a) keeping answers short (b) staying calm (c) making up an answer (d) thanking the asker
25. 25.🙋 When you answer an audience question, which do you do first: listen to the question or answer briefly? (a) listen to the question (b) answer briefly
26. 26.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) an impolite reply (b) a polite reply
27. 27.🔍 Which is the odd one out? (a) admitting you don’t know (b) thanking the asker (c) a ten-minute answer (d) repeating the question
28. 28.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
29. 29.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) a polite reply (b) an impolite reply
30. 30.Which of these is a poor Q&A habit? (a) repeating the question (b) a ten-minute answer (c) looking at everyone (d) keeping answers short
31. 31.Which of these is a good Q&A habit? (a) a ten-minute answer (b) making up an answer (c) staying calm (d) arguing angrily
32. 32.True or false: “Good point. Let me explain that part again.” is a polite reply. (a) False (b) True
33. 33.🙋 Many hands go up at once. What is fair? (a) take them one by one (b) ignore them all (c) answer only friends (d) shout over them
34. 34.Which of these is a poor Q&A habit? (a) thanking the asker (b) interrupting the asker (c) keeping answers short (d) looking at everyone
35. 35.Which of these is a poor Q&A habit? (a) staying calm (b) thanking the asker (c) rolling your eyes (d) admitting you don’t know
36. 36.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) an impolite reply (b) a polite reply
37. 37.Which of these is a poor Q&A habit? (a) admitting you don’t know (b) keeping answers short (c) answering only friends (d) repeating the question
38. 38.🙋 When you answer an audience question, which do you do first: check if it helped or listen to the question? (a) check if it helped (b) listen to the question
39. 39.Which of these is a good Q&A habit? (a) looking at everyone (b) a ten-minute answer (c) answering only friends (d) interrupting the asker
40. 40.🔍 Which is the odd one out? (a) repeating the question (b) interrupting the asker (c) looking at everyone (d) keeping answers short

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