Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 659 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🙋 You don’t know the answer to a question. What is best? (a) make up an answer (b) laugh at the asker (c) say you will find out (d) ignore the question
2. 2.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) a polite reply (b) an impolite reply
3. 3.🙋 Good or poor Q&A habit: rolling your eyes? (a) a poor Q&A habit (b) a good Q&A habit
4. 4.🙋 You didn’t hear the question clearly. What should you do? (a) pretend you heard (b) guess and answer (c) walk away (d) politely ask again
5. 5.🙋 When you answer an audience question, which do you do first: listen to the question or answer briefly? (a) listen to the question (b) answer briefly
6. 6.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
7. 7.🙋 Good or poor Q&A habit: keeping answers short? (a) a poor Q&A habit (b) a good Q&A habit
8. 8.True or false: “I am not sure, but I will find out and tell you.” is a polite reply. (a) True (b) False
9. 9.🙋 When you answer an audience question, which do you do first: thank the asker or listen to the question? (a) thank the asker (b) listen to the question
10. 10.🔍 Which is the odd one out? (a) keeping answers short (b) thanking the asker (c) repeating the question (d) interrupting the asker
11. 11.True or false: “I am not sure, but I will find out and tell you.” is an impolite reply. (a) False (b) True
12. 12.🙋 What does “Q&A” stand for? (a) quick and amazing (b) questions and answers (c) quiz and award (d) queue and arrive
13. 13.Which of these is a good Q&A habit? (a) making up an answer (b) looking at everyone (c) rolling your eyes (d) interrupting the asker
14. 14.Which of these is a poor Q&A habit? (a) repeating the question (b) rolling your eyes (c) admitting you don’t know (d) keeping answers short
15. 15.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) an impolite reply (b) a polite reply
16. 16.True or false: “I see it differently, but thank you for sharing.” is an impolite reply. (a) False (b) True
17. 17.Which of these is a poor Q&A habit? (a) staying calm (b) a ten-minute answer (c) repeating the question (d) thanking the asker
18. 18.🔍 Which is the odd one out? (a) keeping answers short (b) looking at everyone (c) thanking the asker (d) arguing angrily
19. 19.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) a polite reply (b) an impolite reply
20. 20.🔍 Which is the odd one out? (a) repeating the question (b) a ten-minute answer (c) interrupting the asker (d) answering only friends
21. 21.🙋 Good or poor Q&A habit: interrupting the asker? (a) a good Q&A habit (b) a poor Q&A habit
22. 22.🙋 Good or poor Q&A habit: answering only friends? (a) a good Q&A habit (b) a poor Q&A habit
23. 23.🙋 Many hands go up at once. What is fair? (a) ignore them all (b) answer only friends (c) take them one by one (d) shout over them
24. 24.True or false: “Could you please repeat the question?” is a polite reply. (a) False (b) True
25. 25.🙋 Good or poor Q&A habit: looking at everyone? (a) a good Q&A habit (b) a poor Q&A habit
26. 26.🙋 When you answer an audience question, which do you do first: thank the asker or check if it helped? (a) thank the asker (b) check if it helped
27. 27.Which of these is a good Q&A habit? (a) interrupting the asker (b) repeating the question (c) a ten-minute answer (d) answering only friends
28. 28.Which of these is a good Q&A habit? (a) interrupting the asker (b) rolling your eyes (c) making up an answer (d) thanking the asker
29. 29.Which of these is a good Q&A habit? (a) admitting you don’t know (b) making up an answer (c) interrupting the asker (d) arguing angrily
30. 30.🙋 When you answer an audience question, which do you do first: thank the asker or answer briefly? (a) thank the asker (b) answer briefly
31. 31.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
32. 32.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) a polite reply (b) an impolite reply
33. 33.True or false: “That is a silly question.” is a polite reply. (a) False (b) True
34. 34.🙋 Good or poor Q&A habit: thanking the asker? (a) a poor Q&A habit (b) a good Q&A habit
35. 35.🙋 While someone asks a question, you should… (a) interrupt them (b) start packing up (c) look at your notes (d) listen till they finish
36. 36.True or false: “I don’t know. Next.” is an impolite reply. (a) False (b) True
37. 37.🔍 Which is the odd one out? (a) keeping answers short (b) staying calm (c) answering only friends (d) repeating the question
38. 38.Which of these is a poor Q&A habit? (a) admitting you don’t know (b) repeating the question (c) looking at everyone (d) arguing angrily
39. 39.True or false: “Obviously! Everyone knows that.” is an impolite reply. (a) False (b) True
40. 40.Which of these is a good Q&A habit? (a) making up an answer (b) rolling your eyes (c) keeping answers short (d) a ten-minute answer

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