Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 66 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🙋 Many hands go up at once. What is fair? (a) answer only friends (b) take them one by one (c) shout over them (d) ignore them all
2. 2.True or false: “That is a silly question.” is a polite reply. (a) True (b) False
3. 3.True or false: “Obviously! Everyone knows that.” is a polite reply. (a) True (b) False
4. 4.Which of these is a good Q&A habit? (a) answering only friends (b) thanking the asker (c) a ten-minute answer (d) interrupting the asker
5. 5.True or false: “I see it differently, but thank you for sharing.” is an impolite reply. (a) True (b) False
6. 6.🙋 While someone asks a question, you should… (a) interrupt them (b) start packing up (c) listen till they finish (d) look at your notes
7. 7.🙋 You didn’t hear the question clearly. What should you do? (a) pretend you heard (b) guess and answer (c) walk away (d) politely ask again
8. 8.True or false: “I see it differently, but thank you for sharing.” is a polite reply. (a) True (b) False
9. 9.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker
10. 10.🙋 Good or poor Q&A habit: keeping answers short? (a) a good Q&A habit (b) a poor Q&A habit
11. 11.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) an impolite reply (b) a polite reply
12. 12.True or false: “Ask someone else.” is an impolite reply. (a) False (b) True
13. 13.🔍 Which is the odd one out? (a) rolling your eyes (b) answering only friends (c) repeating the question (d) interrupting the asker
14. 14.🙋 After answering, what can you politely ask? (a) “Happy now?” (b) “Wasn’t it obvious?” (c) “Does that help?” (d) “Any more silly ones?”
15. 15.Which of these is a good Q&A habit? (a) interrupting the asker (b) answering only friends (c) keeping answers short (d) a ten-minute answer
16. 16.🙋 When you answer an audience question, which do you do first: answer briefly or listen to the question? (a) answer briefly (b) listen to the question
17. 17.🔍 Which is the odd one out? (a) admitting you don’t know (b) keeping answers short (c) repeating the question (d) answering only friends
18. 18.True or false: “That is a great question — thank you.” is an impolite reply. (a) False (b) True
19. 19.🙋 Good or poor Q&A habit: thanking the asker? (a) a good Q&A habit (b) a poor Q&A habit
20. 20.True or false: “Could you please repeat the question?” is an impolite reply. (a) True (b) False
21. 21.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) a polite reply (b) an impolite reply
22. 22.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) an impolite reply (b) a polite reply
23. 23.Which of these is a poor Q&A habit? (a) repeating the question (b) arguing angrily (c) keeping answers short (d) thanking the asker
24. 24.🙋 When you answer an audience question, which do you do first: thank the asker or answer briefly? (a) thank the asker (b) answer briefly
25. 25.True or false: “Ask someone else.” is a polite reply. (a) True (b) False
26. 26.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) an impolite reply (b) a polite reply
27. 27.🙋 Good or poor Q&A habit: arguing angrily? (a) a good Q&A habit (b) a poor Q&A habit
28. 28.Which of these is a poor Q&A habit? (a) thanking the asker (b) interrupting the asker (c) staying calm (d) admitting you don’t know
29. 29.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) a polite reply (b) an impolite reply
30. 30.True or false: “Good point. Let me explain that part again.” is a polite reply. (a) False (b) True
31. 31.True or false: “I already said that. Weren’t you listening?” is a polite reply. (a) False (b) True
32. 32.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) an impolite reply (b) a polite reply
33. 33.Which of these is a poor Q&A habit? (a) keeping answers short (b) rolling your eyes (c) thanking the asker (d) repeating the question
34. 34.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) an impolite reply (b) a polite reply
35. 35.True or false: “That is a great question — thank you.” is a polite reply. (a) False (b) True
36. 36.🙋 When you answer an audience question, which do you do first: listen to the question or check if it helped? (a) listen to the question (b) check if it helped
37. 37.🙋 When you answer an audience question, which do you do first: check if it helped or listen to the question? (a) check if it helped (b) listen to the question
38. 38.Which of these is a poor Q&A habit? (a) thanking the asker (b) staying calm (c) admitting you don’t know (d) making up an answer
39. 39.🙋 You don’t know the answer to a question. What is best? (a) make up an answer (b) ignore the question (c) laugh at the asker (d) say you will find out
40. 40.🙋 What does “Q&A” stand for? (a) queue and arrive (b) quiz and award (c) questions and answers (d) quick and amazing

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