Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 67 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🙋 When you answer an audience question, which do you do first: listen to the question or answer briefly? (a) listen to the question (b) answer briefly
2. 2.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) an impolite reply (b) a polite reply
3. 3.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) a polite reply (b) an impolite reply
4. 4.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) an impolite reply (b) a polite reply
5. 5.🙋 You don’t know the answer to a question. What is best? (a) say you will find out (b) ignore the question (c) laugh at the asker (d) make up an answer
6. 6.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) an impolite reply (b) a polite reply
7. 7.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) an impolite reply (b) a polite reply
8. 8.🔍 Which is the odd one out? (a) repeating the question (b) staying calm (c) answering only friends (d) keeping answers short
9. 9.🔍 Which is the odd one out? (a) keeping answers short (b) rolling your eyes (c) answering only friends (d) a ten-minute answer
10. 10.🙋 Good or poor Q&A habit: making up an answer? (a) a poor Q&A habit (b) a good Q&A habit
11. 11.🔍 Which is the odd one out? (a) answering only friends (b) arguing angrily (c) a ten-minute answer (d) staying calm
12. 12.True or false: “That is a great question — thank you.” is an impolite reply. (a) True (b) False
13. 13.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) a polite reply (b) an impolite reply
14. 14.🙋 Good or poor Q&A habit: staying calm? (a) a poor Q&A habit (b) a good Q&A habit
15. 15.🙋 While someone asks a question, you should… (a) start packing up (b) look at your notes (c) listen till they finish (d) interrupt them
16. 16.Which of these is a poor Q&A habit? (a) repeating the question (b) arguing angrily (c) thanking the asker (d) keeping answers short
17. 17.🙋 Good or poor Q&A habit: arguing angrily? (a) a poor Q&A habit (b) a good Q&A habit
18. 18.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker
19. 19.🔍 Which is the odd one out? (a) admitting you don’t know (b) interrupting the asker (c) a ten-minute answer (d) rolling your eyes
20. 20.🙋 Good or poor Q&A habit: answering only friends? (a) a good Q&A habit (b) a poor Q&A habit
21. 21.🔍 Which is the odd one out? (a) keeping answers short (b) admitting you don’t know (c) repeating the question (d) interrupting the asker
22. 22.True or false: “I don’t know. Next.” is an impolite reply. (a) True (b) False
23. 23.🙋 When you answer an audience question, which do you do first: answer briefly or thank the asker? (a) answer briefly (b) thank the asker
24. 24.🙋 When you answer an audience question, which do you do first: listen to the question or check if it helped? (a) listen to the question (b) check if it helped
25. 25.🙋 Good or poor Q&A habit: keeping answers short? (a) a poor Q&A habit (b) a good Q&A habit
26. 26.🙋 When you answer an audience question, which do you do first: listen to the question or thank the asker? (a) listen to the question (b) thank the asker
27. 27.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) a polite reply (b) an impolite reply
28. 28.🔍 Which is the odd one out? (a) admitting you don’t know (b) making up an answer (c) keeping answers short (d) thanking the asker
29. 29.True or false: “Good point. Let me explain that part again.” is an impolite reply. (a) True (b) False
30. 30.🙋 You didn’t hear the question clearly. What should you do? (a) walk away (b) politely ask again (c) guess and answer (d) pretend you heard
31. 31.🙋 When you answer an audience question, which do you do first: thank the asker or listen to the question? (a) thank the asker (b) listen to the question
32. 32.True or false: “Could you please repeat the question?” is an impolite reply. (a) False (b) True
33. 33.True or false: “I see it differently, but thank you for sharing.” is an impolite reply. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) staying calm (b) arguing angrily (c) looking at everyone (d) keeping answers short
35. 35.🔍 Which is the odd one out? (a) repeating the question (b) answering only friends (c) making up an answer (d) rolling your eyes
36. 36.True or false: “I already said that. Weren’t you listening?” is a polite reply. (a) False (b) True
37. 37.Which of these is a good Q&A habit? (a) admitting you don’t know (b) rolling your eyes (c) arguing angrily (d) a ten-minute answer
38. 38.🙋 When you answer an audience question, which do you do first: thank the asker or check if it helped? (a) thank the asker (b) check if it helped
39. 39.🙋 What does “Q&A” stand for? (a) quick and amazing (b) queue and arrive (c) quiz and award (d) questions and answers
40. 40.🙋 Many hands go up at once. What is fair? (a) answer only friends (b) take them one by one (c) shout over them (d) ignore them all

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