Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 670 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.True or false: “I already said that. Weren’t you listening?” is an impolite reply. (a) True (b) False
2. 2.🙋 When you answer an audience question, which do you do first: listen to the question or answer briefly? (a) listen to the question (b) answer briefly
3. 3.🙋 Good or poor Q&A habit: arguing angrily? (a) a poor Q&A habit (b) a good Q&A habit
4. 4.Which of these is a poor Q&A habit? (a) answering only friends (b) repeating the question (c) looking at everyone (d) thanking the asker
5. 5.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
6. 6.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) a polite reply (b) an impolite reply
7. 7.🔍 Which is the odd one out? (a) looking at everyone (b) thanking the asker (c) keeping answers short (d) interrupting the asker
8. 8.Which of these is a good Q&A habit? (a) making up an answer (b) admitting you don’t know (c) answering only friends (d) a ten-minute answer
9. 9.Which of these is a good Q&A habit? (a) a ten-minute answer (b) answering only friends (c) arguing angrily (d) repeating the question
10. 10.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker
11. 11.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) a polite reply (b) an impolite reply
12. 12.🔍 Which is the odd one out? (a) thanking the asker (b) keeping answers short (c) looking at everyone (d) making up an answer
13. 13.🙋 Good or poor Q&A habit: admitting you don’t know? (a) a good Q&A habit (b) a poor Q&A habit
14. 14.🙋 Good or poor Q&A habit: a ten-minute answer? (a) a good Q&A habit (b) a poor Q&A habit
15. 15.🙋 Good or poor Q&A habit: thanking the asker? (a) a good Q&A habit (b) a poor Q&A habit
16. 16.True or false: “I am not sure, but I will find out and tell you.” is an impolite reply. (a) True (b) False
17. 17.Which of these is a good Q&A habit? (a) rolling your eyes (b) a ten-minute answer (c) arguing angrily (d) looking at everyone
18. 18.True or false: “I already said that. Weren’t you listening?” is a polite reply. (a) True (b) False
19. 19.🙋 When you answer an audience question, which do you do first: listen to the question or check if it helped? (a) listen to the question (b) check if it helped
20. 20.Which of these is a poor Q&A habit? (a) repeating the question (b) arguing angrily (c) looking at everyone (d) keeping answers short
21. 21.🔍 Which is the odd one out? (a) rolling your eyes (b) looking at everyone (c) thanking the asker (d) repeating the question
22. 22.🙋 While someone asks a question, you should… (a) start packing up (b) listen till they finish (c) look at your notes (d) interrupt them
23. 23.🙋 You don’t know the answer to a question. What is best? (a) ignore the question (b) say you will find out (c) laugh at the asker (d) make up an answer
24. 24.Which of these is a good Q&A habit? (a) interrupting the asker (b) keeping answers short (c) answering only friends (d) arguing angrily
25. 25.True or false: “That is a silly question.” is a polite reply. (a) True (b) False
26. 26.True or false: “Obviously! Everyone knows that.” is an impolite reply. (a) True (b) False
27. 27.🙋 You didn’t hear the question clearly. What should you do? (a) pretend you heard (b) guess and answer (c) politely ask again (d) walk away
28. 28.Which of these is a poor Q&A habit? (a) repeating the question (b) interrupting the asker (c) keeping answers short (d) thanking the asker
29. 29.🔍 Which is the odd one out? (a) a ten-minute answer (b) interrupting the asker (c) admitting you don’t know (d) arguing angrily
30. 30.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
31. 31.True or false: “That is a silly question.” is an impolite reply. (a) True (b) False
32. 32.🙋 After answering, what can you politely ask? (a) “Wasn’t it obvious?” (b) “Happy now?” (c) “Does that help?” (d) “Any more silly ones?”
33. 33.🙋 What does “Q&A” stand for? (a) quiz and award (b) quick and amazing (c) queue and arrive (d) questions and answers
34. 34.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) an impolite reply (b) a polite reply
35. 35.🙋 When you answer an audience question, which do you do first: thank the asker or answer briefly? (a) thank the asker (b) answer briefly
36. 36.True or false: “I see it differently, but thank you for sharing.” is a polite reply. (a) True (b) False
37. 37.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) a polite reply (b) an impolite reply
38. 38.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) a polite reply (b) an impolite reply
39. 39.🙋 When you answer an audience question, which do you do first: thank the asker or check if it helped? (a) thank the asker (b) check if it helped
40. 40.True or false: “I see it differently, but thank you for sharing.” is an impolite reply. (a) False (b) True

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