Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 671 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🙋 Many hands go up at once. What is fair? (a) shout over them (b) ignore them all (c) answer only friends (d) take them one by one
2. 2.🙋 While someone asks a question, you should… (a) start packing up (b) interrupt them (c) look at your notes (d) listen till they finish
3. 3.🙋 When you answer an audience question, which do you do first: answer briefly or listen to the question? (a) answer briefly (b) listen to the question
4. 4.🙋 When you answer an audience question, which do you do first: thank the asker or answer briefly? (a) thank the asker (b) answer briefly
5. 5.🙋 Good or poor Q&A habit: answering only friends? (a) a good Q&A habit (b) a poor Q&A habit
6. 6.True or false: “Ask someone else.” is a polite reply. (a) False (b) True
7. 7.Which of these is a poor Q&A habit? (a) staying calm (b) looking at everyone (c) repeating the question (d) making up an answer
8. 8.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) a polite reply (b) an impolite reply
9. 9.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
10. 10.🙋 After answering, what can you politely ask? (a) “Happy now?” (b) “Wasn’t it obvious?” (c) “Any more silly ones?” (d) “Does that help?”
11. 11.🙋 When you answer an audience question, which do you do first: thank the asker or check if it helped? (a) thank the asker (b) check if it helped
12. 12.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) a polite reply (b) an impolite reply
13. 13.🔍 Which is the odd one out? (a) answering only friends (b) arguing angrily (c) looking at everyone (d) making up an answer
14. 14.🔍 Which is the odd one out? (a) repeating the question (b) keeping answers short (c) interrupting the asker (d) thanking the asker
15. 15.🙋 Good or poor Q&A habit: thanking the asker? (a) a poor Q&A habit (b) a good Q&A habit
16. 16.Which of these is a poor Q&A habit? (a) repeating the question (b) keeping answers short (c) looking at everyone (d) rolling your eyes
17. 17.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) an impolite reply (b) a polite reply
18. 18.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker
19. 19.Which of these is a good Q&A habit? (a) making up an answer (b) interrupting the asker (c) rolling your eyes (d) admitting you don’t know
20. 20.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) an impolite reply (b) a polite reply
21. 21.🙋 Good or poor Q&A habit: rolling your eyes? (a) a poor Q&A habit (b) a good Q&A habit
22. 22.🙋 You don’t know the answer to a question. What is best? (a) make up an answer (b) laugh at the asker (c) say you will find out (d) ignore the question
23. 23.True or false: “Ask someone else.” is an impolite reply. (a) False (b) True
24. 24.Which of these is a good Q&A habit? (a) a ten-minute answer (b) staying calm (c) arguing angrily (d) rolling your eyes
25. 25.True or false: “Could you please repeat the question?” is a polite reply. (a) True (b) False
26. 26.True or false: “I am not sure, but I will find out and tell you.” is a polite reply. (a) False (b) True
27. 27.True or false: “Good point. Let me explain that part again.” is a polite reply. (a) False (b) True
28. 28.True or false: “Obviously! Everyone knows that.” is a polite reply. (a) True (b) False
29. 29.Which of these is a poor Q&A habit? (a) admitting you don’t know (b) a ten-minute answer (c) thanking the asker (d) staying calm
30. 30.🔍 Which is the odd one out? (a) a ten-minute answer (b) interrupting the asker (c) answering only friends (d) thanking the asker
31. 31.True or false: “That is a silly question.” is an impolite reply. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) thanking the asker (b) admitting you don’t know (c) staying calm (d) answering only friends
33. 33.🙋 Good or poor Q&A habit: admitting you don’t know? (a) a poor Q&A habit (b) a good Q&A habit
34. 34.🙋 You didn’t hear the question clearly. What should you do? (a) walk away (b) pretend you heard (c) politely ask again (d) guess and answer
35. 35.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) an impolite reply (b) a polite reply
36. 36.🙋 Good or poor Q&A habit: repeating the question? (a) a poor Q&A habit (b) a good Q&A habit
37. 37.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) a polite reply (b) an impolite reply
38. 38.Which of these is a poor Q&A habit? (a) looking at everyone (b) admitting you don’t know (c) answering only friends (d) repeating the question
39. 39.True or false: “I already said that. Weren’t you listening?” is a polite reply. (a) True (b) False
40. 40.True or false: “I already said that. Weren’t you listening?” is an impolite reply. (a) True (b) False

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