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Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 674 · 40 questions
TalentJR

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

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  1. 1.True or false: “That is a great question — thank you.” is a polite reply. (a) True (b) False
  2. 2.Which of these is a poor Q&A habit? (a) arguing angrily (b) thanking the asker (c) keeping answers short (d) looking at everyone
  3. 3.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
  4. 4.🙋 Good or poor Q&A habit: keeping answers short? (a) a good Q&A habit (b) a poor Q&A habit
  5. 5.True or false: “I am not sure, but I will find out and tell you.” is an impolite reply. (a) False (b) True
  6. 6.Which of these is a good Q&A habit? (a) a ten-minute answer (b) making up an answer (c) arguing angrily (d) staying calm
  7. 7.True or false: “I see it differently, but thank you for sharing.” is an impolite reply. (a) False (b) True
  8. 8.🙋 After answering, what can you politely ask? (a) “Wasn’t it obvious?” (b) “Any more silly ones?” (c) “Does that help?” (d) “Happy now?”
  9. 9.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) an impolite reply (b) a polite reply
  10. 10.🙋 When you answer an audience question, which do you do first: thank the asker or listen to the question? (a) thank the asker (b) listen to the question
  11. 11.Which of these is a good Q&A habit? (a) interrupting the asker (b) making up an answer (c) keeping answers short (d) answering only friends
  12. 12.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) an impolite reply (b) a polite reply
  13. 13.🙋 When you answer an audience question, which do you do first: answer briefly or thank the asker? (a) answer briefly (b) thank the asker
  14. 14.Which of these is a poor Q&A habit? (a) looking at everyone (b) staying calm (c) interrupting the asker (d) thanking the asker
  15. 15.🙋 When you answer an audience question, which do you do first: listen to the question or thank the asker? (a) listen to the question (b) thank the asker
  16. 16.🔍 Which is the odd one out? (a) repeating the question (b) staying calm (c) answering only friends (d) thanking the asker
  17. 17.🔍 Which is the odd one out? (a) keeping answers short (b) looking at everyone (c) repeating the question (d) rolling your eyes
  18. 18.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) an impolite reply (b) a polite reply
  19. 19.🙋 Good or poor Q&A habit: staying calm? (a) a poor Q&A habit (b) a good Q&A habit
  20. 20.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) an impolite reply (b) a polite reply
  21. 21.🙋 You don’t know the answer to a question. What is best? (a) make up an answer (b) laugh at the asker (c) ignore the question (d) say you will find out
  22. 22.🔍 Which is the odd one out? (a) admitting you don’t know (b) interrupting the asker (c) repeating the question (d) staying calm
  23. 23.🔍 Which is the odd one out? (a) repeating the question (b) making up an answer (c) answering only friends (d) arguing angrily
  24. 24.Which of these is a poor Q&A habit? (a) repeating the question (b) staying calm (c) making up an answer (d) admitting you don’t know
  25. 25.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) a polite reply (b) an impolite reply
  26. 26.🙋 Good or poor Q&A habit: repeating the question? (a) a good Q&A habit (b) a poor Q&A habit
  27. 27.🙋 When you answer an audience question, which do you do first: thank the asker or answer briefly? (a) thank the asker (b) answer briefly
  28. 28.🙋 When you answer an audience question, which do you do first: check if it helped or listen to the question? (a) check if it helped (b) listen to the question
  29. 29.Which of these is a poor Q&A habit? (a) staying calm (b) answering only friends (c) keeping answers short (d) repeating the question
  30. 30.Which of these is a good Q&A habit? (a) a ten-minute answer (b) rolling your eyes (c) thanking the asker (d) making up an answer
  31. 31.🔍 Which is the odd one out? (a) arguing angrily (b) interrupting the asker (c) rolling your eyes (d) keeping answers short
  32. 32.🙋 When you answer an audience question, which do you do first: thank the asker or check if it helped? (a) thank the asker (b) check if it helped
  33. 33.Which of these is a good Q&A habit? (a) rolling your eyes (b) interrupting the asker (c) arguing angrily (d) looking at everyone
  34. 34.Which of these is a good Q&A habit? (a) admitting you don’t know (b) answering only friends (c) making up an answer (d) interrupting the asker
  35. 35.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) a polite reply (b) an impolite reply
  36. 36.🙋 Good or poor Q&A habit: thanking the asker? (a) a poor Q&A habit (b) a good Q&A habit
  37. 37.🙋 Good or poor Q&A habit: making up an answer? (a) a good Q&A habit (b) a poor Q&A habit
  38. 38.🙋 You didn’t hear the question clearly. What should you do? (a) walk away (b) pretend you heard (c) politely ask again (d) guess and answer
  39. 39.Which of these is a good Q&A habit? (a) a ten-minute answer (b) repeating the question (c) answering only friends (d) making up an answer
  40. 40.True or false: “Obviously! Everyone knows that.” is an impolite reply. (a) True (b) False

Answer key

  1. True
  2. arguing angrily
  3. answer briefly
  4. a good Q&A habit
  5. False
  6. staying calm
  7. False
  8. “Does that help?”
  9. a polite reply
  10. listen to the question
  11. keeping answers short
  12. a polite reply
  13. thank the asker
  14. interrupting the asker
  15. listen to the question
  16. answering only friends
  17. rolling your eyes
  18. a polite reply
  19. a good Q&A habit
  20. an impolite reply
  21. say you will find out
  22. interrupting the asker
  23. repeating the question
  24. making up an answer
  25. a polite reply
  26. a good Q&A habit
  27. thank the asker
  28. listen to the question
  29. answering only friends
  30. thanking the asker
  31. keeping answers short
  32. thank the asker
  33. looking at everyone
  34. admitting you don’t know
  35. an impolite reply
  36. a good Q&A habit
  37. a poor Q&A habit
  38. politely ask again
  39. repeating the question
  40. True

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