Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 677 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🙋 You don’t know the answer to a question. What is best? (a) laugh at the asker (b) make up an answer (c) say you will find out (d) ignore the question
2. 2.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker
3. 3.🙋 When you answer an audience question, which do you do first: answer briefly or thank the asker? (a) answer briefly (b) thank the asker
4. 4.True or false: “Good point. Let me explain that part again.” is an impolite reply. (a) False (b) True
5. 5.🔍 Which is the odd one out? (a) arguing angrily (b) a ten-minute answer (c) keeping answers short (d) rolling your eyes
6. 6.True or false: “I already said that. Weren’t you listening?” is an impolite reply. (a) False (b) True
7. 7.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) an impolite reply (b) a polite reply
8. 8.🙋 What does “Q&A” stand for? (a) quiz and award (b) queue and arrive (c) quick and amazing (d) questions and answers
9. 9.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) an impolite reply (b) a polite reply
10. 10.🙋 You didn’t hear the question clearly. What should you do? (a) pretend you heard (b) guess and answer (c) walk away (d) politely ask again
11. 11.True or false: “That is a great question — thank you.” is an impolite reply. (a) False (b) True
12. 12.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) a polite reply (b) an impolite reply
13. 13.🙋 Good or poor Q&A habit: looking at everyone? (a) a poor Q&A habit (b) a good Q&A habit
14. 14.True or false: “Obviously! Everyone knows that.” is an impolite reply. (a) True (b) False
15. 15.True or false: “Could you please repeat the question?” is an impolite reply. (a) False (b) True
16. 16.🙋 Good or poor Q&A habit: admitting you don’t know? (a) a poor Q&A habit (b) a good Q&A habit
17. 17.🙋 While someone asks a question, you should… (a) interrupt them (b) listen till they finish (c) start packing up (d) look at your notes
18. 18.True or false: “I don’t know. Next.” is an impolite reply. (a) False (b) True
19. 19.Which of these is a poor Q&A habit? (a) thanking the asker (b) repeating the question (c) interrupting the asker (d) keeping answers short
20. 20.True or false: “That is a silly question.” is a polite reply. (a) False (b) True
21. 21.🙋 When you answer an audience question, which do you do first: thank the asker or check if it helped? (a) thank the asker (b) check if it helped
22. 22.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) a polite reply (b) an impolite reply
23. 23.True or false: “That is a silly question.” is an impolite reply. (a) True (b) False
24. 24.🙋 Good or poor Q&A habit: staying calm? (a) a good Q&A habit (b) a poor Q&A habit
25. 25.🙋 When you answer an audience question, which do you do first: thank the asker or listen to the question? (a) thank the asker (b) listen to the question
26. 26.🙋 Good or poor Q&A habit: repeating the question? (a) a poor Q&A habit (b) a good Q&A habit
27. 27.🙋 After answering, what can you politely ask? (a) “Happy now?” (b) “Wasn’t it obvious?” (c) “Any more silly ones?” (d) “Does that help?”
28. 28.Which of these is a good Q&A habit? (a) interrupting the asker (b) admitting you don’t know (c) answering only friends (d) making up an answer
29. 29.🙋 Good or poor Q&A habit: interrupting the asker? (a) a good Q&A habit (b) a poor Q&A habit
30. 30.🔍 Which is the odd one out? (a) making up an answer (b) staying calm (c) repeating the question (d) admitting you don’t know
31. 31.Which of these is a poor Q&A habit? (a) thanking the asker (b) keeping answers short (c) rolling your eyes (d) repeating the question
32. 32.🔍 Which is the odd one out? (a) interrupting the asker (b) answering only friends (c) looking at everyone (d) arguing angrily
33. 33.Which of these is a poor Q&A habit? (a) answering only friends (b) staying calm (c) keeping answers short (d) admitting you don’t know
34. 34.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) a polite reply (b) an impolite reply
35. 35.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) a polite reply (b) an impolite reply
36. 36.🔍 Which is the odd one out? (a) a ten-minute answer (b) interrupting the asker (c) making up an answer (d) repeating the question
37. 37.True or false: “I am not sure, but I will find out and tell you.” is a polite reply. (a) True (b) False
38. 38.True or false: “I see it differently, but thank you for sharing.” is an impolite reply. (a) True (b) False
39. 39.🙋 When you answer an audience question, which do you do first: listen to the question or thank the asker? (a) listen to the question (b) thank the asker
40. 40.Which of these is a poor Q&A habit? (a) staying calm (b) thanking the asker (c) repeating the question (d) a ten-minute answer

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