Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 694 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.True or false: “I am not sure, but I will find out and tell you.” is an impolite reply. (a) False (b) True
2. 2.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) an impolite reply (b) a polite reply
3. 3.Which of these is a poor Q&A habit? (a) admitting you don’t know (b) arguing angrily (c) repeating the question (d) thanking the asker
4. 4.Which of these is a good Q&A habit? (a) answering only friends (b) rolling your eyes (c) interrupting the asker (d) keeping answers short
5. 5.🙋 When you answer an audience question, which do you do first: listen to the question or answer briefly? (a) listen to the question (b) answer briefly
6. 6.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
7. 7.🔍 Which is the odd one out? (a) a ten-minute answer (b) rolling your eyes (c) making up an answer (d) repeating the question
8. 8.True or false: “I am not sure, but I will find out and tell you.” is a polite reply. (a) True (b) False
9. 9.🙋 What does “Q&A” stand for? (a) quick and amazing (b) questions and answers (c) queue and arrive (d) quiz and award
10. 10.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) a polite reply (b) an impolite reply
11. 11.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) an impolite reply (b) a polite reply
12. 12.🙋 When you answer an audience question, which do you do first: thank the asker or check if it helped? (a) thank the asker (b) check if it helped
13. 13.🙋 You don’t know the answer to a question. What is best? (a) laugh at the asker (b) say you will find out (c) make up an answer (d) ignore the question
14. 14.🙋 Good or poor Q&A habit: answering only friends? (a) a good Q&A habit (b) a poor Q&A habit
15. 15.🔍 Which is the odd one out? (a) repeating the question (b) thanking the asker (c) interrupting the asker (d) looking at everyone
16. 16.🙋 You didn’t hear the question clearly. What should you do? (a) walk away (b) pretend you heard (c) guess and answer (d) politely ask again
17. 17.🔍 Which is the odd one out? (a) staying calm (b) repeating the question (c) arguing angrily (d) thanking the asker
18. 18.Which of these is a poor Q&A habit? (a) admitting you don’t know (b) answering only friends (c) thanking the asker (d) staying calm
19. 19.True or false: “I see it differently, but thank you for sharing.” is an impolite reply. (a) False (b) True
20. 20.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker
21. 21.🙋 Good or poor Q&A habit: interrupting the asker? (a) a good Q&A habit (b) a poor Q&A habit
22. 22.True or false: “I already said that. Weren’t you listening?” is an impolite reply. (a) False (b) True
23. 23.🙋 After answering, what can you politely ask? (a) “Does that help?” (b) “Happy now?” (c) “Wasn’t it obvious?” (d) “Any more silly ones?”
24. 24.🔍 Which is the odd one out? (a) a ten-minute answer (b) answering only friends (c) looking at everyone (d) rolling your eyes
25. 25.True or false: “Could you please repeat the question?” is an impolite reply. (a) False (b) True
26. 26.🔍 Which is the odd one out? (a) thanking the asker (b) staying calm (c) a ten-minute answer (d) keeping answers short
27. 27.🙋 Many hands go up at once. What is fair? (a) take them one by one (b) answer only friends (c) ignore them all (d) shout over them
28. 28.True or false: “Good point. Let me explain that part again.” is an impolite reply. (a) True (b) False
29. 29.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) a polite reply (b) an impolite reply
30. 30.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
31. 31.True or false: “I don’t know. Next.” is an impolite reply. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) answering only friends (b) repeating the question (c) admitting you don’t know (d) keeping answers short
33. 33.Which of these is a good Q&A habit? (a) repeating the question (b) rolling your eyes (c) making up an answer (d) a ten-minute answer
34. 34.True or false: “Good point. Let me explain that part again.” is a polite reply. (a) True (b) False
35. 35.🙋 While someone asks a question, you should… (a) start packing up (b) interrupt them (c) look at your notes (d) listen till they finish
36. 36.🔍 Which is the odd one out? (a) admitting you don’t know (b) keeping answers short (c) rolling your eyes (d) repeating the question
37. 37.🔍 Which is the odd one out? (a) thanking the asker (b) keeping answers short (c) admitting you don’t know (d) making up an answer
38. 38.🔍 Which is the odd one out? (a) rolling your eyes (b) making up an answer (c) answering only friends (d) staying calm
39. 39.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) a polite reply (b) an impolite reply
40. 40.True or false: “Ask someone else.” is an impolite reply. (a) False (b) True

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