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Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 706 · 40 questions
TalentJR

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

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  1. 1.🙋 Good or poor Q&A habit: interrupting the asker? (a) a good Q&A habit (b) a poor Q&A habit
  2. 2.True or false: “Good point. Let me explain that part again.” is an impolite reply. (a) True (b) False
  3. 3.🔍 Which is the odd one out? (a) repeating the question (b) making up an answer (c) a ten-minute answer (d) interrupting the asker
  4. 4.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) an impolite reply (b) a polite reply
  5. 5.🙋 Good or poor Q&A habit: a ten-minute answer? (a) a poor Q&A habit (b) a good Q&A habit
  6. 6.🙋 Good or poor Q&A habit: rolling your eyes? (a) a poor Q&A habit (b) a good Q&A habit
  7. 7.🔍 Which is the odd one out? (a) answering only friends (b) a ten-minute answer (c) thanking the asker (d) interrupting the asker
  8. 8.True or false: “I already said that. Weren’t you listening?” is a polite reply. (a) True (b) False
  9. 9.True or false: “Could you please repeat the question?” is an impolite reply. (a) True (b) False
  10. 10.🙋 After answering, what can you politely ask? (a) “Any more silly ones?” (b) “Does that help?” (c) “Happy now?” (d) “Wasn’t it obvious?”
  11. 11.Which of these is a good Q&A habit? (a) making up an answer (b) interrupting the asker (c) repeating the question (d) rolling your eyes
  12. 12.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
  13. 13.🔍 Which is the odd one out? (a) admitting you don’t know (b) interrupting the asker (c) looking at everyone (d) keeping answers short
  14. 14.True or false: “Could you please repeat the question?” is a polite reply. (a) True (b) False
  15. 15.🙋 What does “Q&A” stand for? (a) queue and arrive (b) questions and answers (c) quick and amazing (d) quiz and award
  16. 16.Which of these is a good Q&A habit? (a) thanking the asker (b) arguing angrily (c) answering only friends (d) a ten-minute answer
  17. 17.🔍 Which is the odd one out? (a) arguing angrily (b) answering only friends (c) admitting you don’t know (d) a ten-minute answer
  18. 18.🙋 When you answer an audience question, which do you do first: answer briefly or thank the asker? (a) answer briefly (b) thank the asker
  19. 19.🔍 Which is the odd one out? (a) staying calm (b) keeping answers short (c) admitting you don’t know (d) arguing angrily
  20. 20.🙋 You didn’t hear the question clearly. What should you do? (a) walk away (b) guess and answer (c) pretend you heard (d) politely ask again
  21. 21.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker
  22. 22.🙋 Good or poor Q&A habit: keeping answers short? (a) a good Q&A habit (b) a poor Q&A habit
  23. 23.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
  24. 24.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) a polite reply (b) an impolite reply
  25. 25.Which of these is a poor Q&A habit? (a) repeating the question (b) admitting you don’t know (c) thanking the asker (d) rolling your eyes
  26. 26.Which of these is a good Q&A habit? (a) answering only friends (b) staying calm (c) arguing angrily (d) rolling your eyes
  27. 27.🙋 You don’t know the answer to a question. What is best? (a) laugh at the asker (b) say you will find out (c) ignore the question (d) make up an answer
  28. 28.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) a polite reply (b) an impolite reply
  29. 29.🙋 When you answer an audience question, which do you do first: listen to the question or thank the asker? (a) listen to the question (b) thank the asker
  30. 30.Which of these is a poor Q&A habit? (a) thanking the asker (b) staying calm (c) keeping answers short (d) arguing angrily
  31. 31.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) an impolite reply (b) a polite reply
  32. 32.🙋 Good or poor Q&A habit: staying calm? (a) a poor Q&A habit (b) a good Q&A habit
  33. 33.True or false: “Ask someone else.” is an impolite reply. (a) True (b) False
  34. 34.True or false: “I already said that. Weren’t you listening?” is an impolite reply. (a) True (b) False
  35. 35.🙋 Good or poor Q&A habit: making up an answer? (a) a good Q&A habit (b) a poor Q&A habit
  36. 36.🙋 When you answer an audience question, which do you do first: thank the asker or answer briefly? (a) thank the asker (b) answer briefly
  37. 37.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) a polite reply (b) an impolite reply
  38. 38.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) an impolite reply (b) a polite reply
  39. 39.🙋 When you answer an audience question, which do you do first: listen to the question or check if it helped? (a) listen to the question (b) check if it helped
  40. 40.True or false: “I see it differently, but thank you for sharing.” is an impolite reply. (a) True (b) False

Answer key

  1. a poor Q&A habit
  2. False
  3. repeating the question
  4. an impolite reply
  5. a poor Q&A habit
  6. a poor Q&A habit
  7. thanking the asker
  8. False
  9. False
  10. “Does that help?”
  11. repeating the question
  12. answer briefly
  13. interrupting the asker
  14. True
  15. questions and answers
  16. thanking the asker
  17. admitting you don’t know
  18. thank the asker
  19. arguing angrily
  20. politely ask again
  21. thank the asker
  22. a good Q&A habit
  23. answer briefly
  24. an impolite reply
  25. rolling your eyes
  26. staying calm
  27. say you will find out
  28. an impolite reply
  29. listen to the question
  30. arguing angrily
  31. a polite reply
  32. a good Q&A habit
  33. True
  34. True
  35. a poor Q&A habit
  36. thank the asker
  37. a polite reply
  38. an impolite reply
  39. listen to the question
  40. False

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