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Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 72 · 40 questions
TalentJR

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

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  1. 1.Which of these is a poor Q&A habit? (a) admitting you don’t know (b) arguing angrily (c) staying calm (d) repeating the question
  2. 2.True or false: “That is a silly question.” is an impolite reply. (a) True (b) False
  3. 3.Which of these is a poor Q&A habit? (a) answering only friends (b) staying calm (c) looking at everyone (d) admitting you don’t know
  4. 4.🙋 Good or poor Q&A habit: thanking the asker? (a) a poor Q&A habit (b) a good Q&A habit
  5. 5.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) an impolite reply (b) a polite reply
  6. 6.True or false: “Good point. Let me explain that part again.” is an impolite reply. (a) False (b) True
  7. 7.🙋 Good or poor Q&A habit: admitting you don’t know? (a) a poor Q&A habit (b) a good Q&A habit
  8. 8.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) an impolite reply (b) a polite reply
  9. 9.🔍 Which is the odd one out? (a) keeping answers short (b) repeating the question (c) a ten-minute answer (d) thanking the asker
  10. 10.🙋 Many hands go up at once. What is fair? (a) take them one by one (b) ignore them all (c) shout over them (d) answer only friends
  11. 11.True or false: “That is a silly question.” is a polite reply. (a) True (b) False
  12. 12.🙋 When you answer an audience question, which do you do first: answer briefly or thank the asker? (a) answer briefly (b) thank the asker
  13. 13.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) a polite reply (b) an impolite reply
  14. 14.🙋 You don’t know the answer to a question. What is best? (a) make up an answer (b) laugh at the asker (c) ignore the question (d) say you will find out
  15. 15.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
  16. 16.Which of these is a good Q&A habit? (a) rolling your eyes (b) making up an answer (c) interrupting the asker (d) admitting you don’t know
  17. 17.Which of these is a poor Q&A habit? (a) keeping answers short (b) rolling your eyes (c) staying calm (d) admitting you don’t know
  18. 18.🙋 Good or poor Q&A habit: repeating the question? (a) a poor Q&A habit (b) a good Q&A habit
  19. 19.Which of these is a good Q&A habit? (a) making up an answer (b) interrupting the asker (c) rolling your eyes (d) repeating the question
  20. 20.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) an impolite reply (b) a polite reply
  21. 21.🙋 When you answer an audience question, which do you do first: thank the asker or answer briefly? (a) thank the asker (b) answer briefly
  22. 22.Which of these is a good Q&A habit? (a) rolling your eyes (b) keeping answers short (c) answering only friends (d) a ten-minute answer
  23. 23.🙋 When you answer an audience question, which do you do first: thank the asker or listen to the question? (a) thank the asker (b) listen to the question
  24. 24.Which of these is a poor Q&A habit? (a) interrupting the asker (b) repeating the question (c) looking at everyone (d) staying calm
  25. 25.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) a polite reply (b) an impolite reply
  26. 26.True or false: “Good point. Let me explain that part again.” is a polite reply. (a) True (b) False
  27. 27.Which of these is a good Q&A habit? (a) thanking the asker (b) interrupting the asker (c) making up an answer (d) arguing angrily
  28. 28.🙋 When you answer an audience question, which do you do first: listen to the question or check if it helped? (a) listen to the question (b) check if it helped
  29. 29.🙋 When you answer an audience question, which do you do first: listen to the question or thank the asker? (a) listen to the question (b) thank the asker
  30. 30.True or false: “That is a great question — thank you.” is a polite reply. (a) True (b) False
  31. 31.Which of these is a good Q&A habit? (a) answering only friends (b) arguing angrily (c) staying calm (d) interrupting the asker
  32. 32.🙋 After answering, what can you politely ask? (a) “Any more silly ones?” (b) “Happy now?” (c) “Wasn’t it obvious?” (d) “Does that help?”
  33. 33.🔍 Which is the odd one out? (a) answering only friends (b) a ten-minute answer (c) rolling your eyes (d) admitting you don’t know
  34. 34.Which of these is a good Q&A habit? (a) answering only friends (b) looking at everyone (c) interrupting the asker (d) rolling your eyes
  35. 35.🔍 Which is the odd one out? (a) thanking the asker (b) arguing angrily (c) interrupting the asker (d) rolling your eyes
  36. 36.Which of these is a poor Q&A habit? (a) a ten-minute answer (b) keeping answers short (c) staying calm (d) repeating the question
  37. 37.True or false: “Obviously! Everyone knows that.” is a polite reply. (a) False (b) True
  38. 38.🙋 You didn’t hear the question clearly. What should you do? (a) pretend you heard (b) guess and answer (c) politely ask again (d) walk away
  39. 39.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) a polite reply (b) an impolite reply
  40. 40.True or false: “I don’t know. Next.” is an impolite reply. (a) False (b) True

Answer key

  1. arguing angrily
  2. True
  3. answering only friends
  4. a good Q&A habit
  5. a polite reply
  6. False
  7. a good Q&A habit
  8. an impolite reply
  9. a ten-minute answer
  10. take them one by one
  11. False
  12. thank the asker
  13. an impolite reply
  14. say you will find out
  15. answer briefly
  16. admitting you don’t know
  17. rolling your eyes
  18. a good Q&A habit
  19. repeating the question
  20. an impolite reply
  21. thank the asker
  22. keeping answers short
  23. listen to the question
  24. interrupting the asker
  25. a polite reply
  26. True
  27. thanking the asker
  28. listen to the question
  29. listen to the question
  30. True
  31. staying calm
  32. “Does that help?”
  33. admitting you don’t know
  34. looking at everyone
  35. thanking the asker
  36. a ten-minute answer
  37. False
  38. politely ask again
  39. a polite reply
  40. True

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