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Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 747 · 40 questions
TalentJR

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

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  1. 1.Which of these is a poor Q&A habit? (a) arguing angrily (b) keeping answers short (c) staying calm (d) admitting you don’t know
  2. 2.🙋 When you answer an audience question, which do you do first: check if it helped or listen to the question? (a) check if it helped (b) listen to the question
  3. 3.🙋 Good or poor Q&A habit: repeating the question? (a) a poor Q&A habit (b) a good Q&A habit
  4. 4.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
  5. 5.🙋 Good or poor Q&A habit: admitting you don’t know? (a) a good Q&A habit (b) a poor Q&A habit
  6. 6.🙋 When you answer an audience question, which do you do first: thank the asker or answer briefly? (a) thank the asker (b) answer briefly
  7. 7.🙋 What does “Q&A” stand for? (a) quick and amazing (b) quiz and award (c) questions and answers (d) queue and arrive
  8. 8.🙋 Good or poor Q&A habit: looking at everyone? (a) a poor Q&A habit (b) a good Q&A habit
  9. 9.🙋 Many hands go up at once. What is fair? (a) shout over them (b) ignore them all (c) take them one by one (d) answer only friends
  10. 10.True or false: “Ask someone else.” is a polite reply. (a) True (b) False
  11. 11.Which of these is a poor Q&A habit? (a) a ten-minute answer (b) thanking the asker (c) staying calm (d) admitting you don’t know
  12. 12.🔍 Which is the odd one out? (a) looking at everyone (b) staying calm (c) repeating the question (d) making up an answer
  13. 13.🔍 Which is the odd one out? (a) thanking the asker (b) looking at everyone (c) admitting you don’t know (d) a ten-minute answer
  14. 14.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) a polite reply (b) an impolite reply
  15. 15.True or false: “I am not sure, but I will find out and tell you.” is an impolite reply. (a) True (b) False
  16. 16.🙋 While someone asks a question, you should… (a) listen till they finish (b) interrupt them (c) look at your notes (d) start packing up
  17. 17.Which of these is a good Q&A habit? (a) answering only friends (b) looking at everyone (c) a ten-minute answer (d) arguing angrily
  18. 18.True or false: “I don’t know. Next.” is a polite reply. (a) False (b) True
  19. 19.🙋 Good or poor Q&A habit: staying calm? (a) a good Q&A habit (b) a poor Q&A habit
  20. 20.True or false: “Ask someone else.” is an impolite reply. (a) False (b) True
  21. 21.🙋 When you answer an audience question, which do you do first: answer briefly or listen to the question? (a) answer briefly (b) listen to the question
  22. 22.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) an impolite reply (b) a polite reply
  23. 23.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) an impolite reply (b) a polite reply
  24. 24.🔍 Which is the odd one out? (a) repeating the question (b) staying calm (c) thanking the asker (d) answering only friends
  25. 25.🔍 Which is the odd one out? (a) looking at everyone (b) staying calm (c) thanking the asker (d) arguing angrily
  26. 26.🙋 You don’t know the answer to a question. What is best? (a) ignore the question (b) make up an answer (c) say you will find out (d) laugh at the asker
  27. 27.Which of these is a good Q&A habit? (a) interrupting the asker (b) arguing angrily (c) thanking the asker (d) making up an answer
  28. 28.True or false: “Could you please repeat the question?” is an impolite reply. (a) False (b) True
  29. 29.True or false: “Obviously! Everyone knows that.” is an impolite reply. (a) True (b) False
  30. 30.True or false: “That is a silly question.” is an impolite reply. (a) False (b) True
  31. 31.🔍 Which is the odd one out? (a) looking at everyone (b) interrupting the asker (c) arguing angrily (d) a ten-minute answer
  32. 32.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker
  33. 33.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) an impolite reply (b) a polite reply
  34. 34.🔍 Which is the odd one out? (a) arguing angrily (b) rolling your eyes (c) answering only friends (d) repeating the question
  35. 35.True or false: “I already said that. Weren’t you listening?” is a polite reply. (a) True (b) False
  36. 36.🔍 Which is the odd one out? (a) admitting you don’t know (b) rolling your eyes (c) repeating the question (d) staying calm
  37. 37.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
  38. 38.Which of these is a good Q&A habit? (a) rolling your eyes (b) a ten-minute answer (c) answering only friends (d) staying calm
  39. 39.🔍 Which is the odd one out? (a) staying calm (b) making up an answer (c) a ten-minute answer (d) rolling your eyes
  40. 40.🙋 After answering, what can you politely ask? (a) “Any more silly ones?” (b) “Happy now?” (c) “Wasn’t it obvious?” (d) “Does that help?”

Answer key

  1. arguing angrily
  2. listen to the question
  3. a good Q&A habit
  4. answer briefly
  5. a good Q&A habit
  6. thank the asker
  7. questions and answers
  8. a good Q&A habit
  9. take them one by one
  10. False
  11. a ten-minute answer
  12. making up an answer
  13. a ten-minute answer
  14. an impolite reply
  15. False
  16. listen till they finish
  17. looking at everyone
  18. False
  19. a good Q&A habit
  20. True
  21. listen to the question
  22. an impolite reply
  23. a polite reply
  24. answering only friends
  25. arguing angrily
  26. say you will find out
  27. thanking the asker
  28. False
  29. True
  30. True
  31. looking at everyone
  32. thank the asker
  33. an impolite reply
  34. repeating the question
  35. False
  36. rolling your eyes
  37. answer briefly
  38. staying calm
  39. staying calm
  40. “Does that help?”

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