Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 751 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🙋 What does “Q&A” stand for? (a) queue and arrive (b) quiz and award (c) quick and amazing (d) questions and answers
2. 2.Which of these is a good Q&A habit? (a) answering only friends (b) rolling your eyes (c) thanking the asker (d) making up an answer
3. 3.Which of these is a good Q&A habit? (a) making up an answer (b) staying calm (c) interrupting the asker (d) answering only friends
4. 4.True or false: “I see it differently, but thank you for sharing.” is a polite reply. (a) False (b) True
5. 5.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) a polite reply (b) an impolite reply
6. 6.True or false: “I don’t know. Next.” is an impolite reply. (a) False (b) True
7. 7.🙋 You don’t know the answer to a question. What is best? (a) say you will find out (b) ignore the question (c) laugh at the asker (d) make up an answer
8. 8.True or false: “Good point. Let me explain that part again.” is an impolite reply. (a) False (b) True
9. 9.True or false: “I see it differently, but thank you for sharing.” is an impolite reply. (a) True (b) False
10. 10.True or false: “That is a great question — thank you.” is an impolite reply. (a) False (b) True
11. 11.🙋 When you answer an audience question, which do you do first: thank the asker or listen to the question? (a) thank the asker (b) listen to the question
12. 12.🔍 Which is the odd one out? (a) staying calm (b) thanking the asker (c) keeping answers short (d) arguing angrily
13. 13.🙋 When you answer an audience question, which do you do first: answer briefly or listen to the question? (a) answer briefly (b) listen to the question
14. 14.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) an impolite reply (b) a polite reply
15. 15.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) a polite reply (b) an impolite reply
16. 16.Which of these is a good Q&A habit? (a) rolling your eyes (b) answering only friends (c) admitting you don’t know (d) making up an answer
17. 17.True or false: “I already said that. Weren’t you listening?” is a polite reply. (a) False (b) True
18. 18.🙋 While someone asks a question, you should… (a) start packing up (b) interrupt them (c) look at your notes (d) listen till they finish
19. 19.🔍 Which is the odd one out? (a) staying calm (b) thanking the asker (c) making up an answer (d) repeating the question
20. 20.Which of these is a poor Q&A habit? (a) interrupting the asker (b) admitting you don’t know (c) thanking the asker (d) staying calm
21. 21.🙋 When you answer an audience question, which do you do first: answer briefly or thank the asker? (a) answer briefly (b) thank the asker
22. 22.🙋 When you answer an audience question, which do you do first: thank the asker or answer briefly? (a) thank the asker (b) answer briefly
23. 23.🔍 Which is the odd one out? (a) interrupting the asker (b) answering only friends (c) making up an answer (d) thanking the asker
24. 24.🔍 Which is the odd one out? (a) a ten-minute answer (b) keeping answers short (c) staying calm (d) thanking the asker
25. 25.Which of these is a good Q&A habit? (a) answering only friends (b) keeping answers short (c) arguing angrily (d) rolling your eyes
26. 26.Which of these is a poor Q&A habit? (a) admitting you don’t know (b) staying calm (c) keeping answers short (d) rolling your eyes
27. 27.Which of these is a poor Q&A habit? (a) answering only friends (b) keeping answers short (c) admitting you don’t know (d) repeating the question
28. 28.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) an impolite reply (b) a polite reply
29. 29.True or false: “That is a silly question.” is an impolite reply. (a) False (b) True
30. 30.🔍 Which is the odd one out? (a) interrupting the asker (b) answering only friends (c) repeating the question (d) arguing angrily
31. 31.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) an impolite reply (b) a polite reply
32. 32.True or false: “Ask someone else.” is an impolite reply. (a) True (b) False
33. 33.🔍 Which is the odd one out? (a) keeping answers short (b) interrupting the asker (c) arguing angrily (d) making up an answer
34. 34.True or false: “Good point. Let me explain that part again.” is a polite reply. (a) True (b) False
35. 35.True or false: “I don’t know. Next.” is a polite reply. (a) False (b) True
36. 36.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) an impolite reply (b) a polite reply
37. 37.Which of these is a poor Q&A habit? (a) repeating the question (b) a ten-minute answer (c) admitting you don’t know (d) staying calm
38. 38.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
39. 39.🔍 Which is the odd one out? (a) admitting you don’t know (b) looking at everyone (c) answering only friends (d) repeating the question
40. 40.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) an impolite reply (b) a polite reply

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