Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 752 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.Which of these is a good Q&A habit? (a) rolling your eyes (b) making up an answer (c) a ten-minute answer (d) admitting you don’t know
2. 2.🔍 Which is the odd one out? (a) answering only friends (b) interrupting the asker (c) arguing angrily (d) keeping answers short
3. 3.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) a polite reply (b) an impolite reply
4. 4.🙋 After answering, what can you politely ask? (a) “Happy now?” (b) “Any more silly ones?” (c) “Wasn’t it obvious?” (d) “Does that help?”
5. 5.True or false: “I am not sure, but I will find out and tell you.” is an impolite reply. (a) False (b) True
6. 6.🙋 What does “Q&A” stand for? (a) quick and amazing (b) quiz and award (c) queue and arrive (d) questions and answers
7. 7.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) an impolite reply (b) a polite reply
8. 8.True or false: “That is a silly question.” is an impolite reply. (a) False (b) True
9. 9.True or false: “I already said that. Weren’t you listening?” is an impolite reply. (a) True (b) False
10. 10.Which of these is a poor Q&A habit? (a) arguing angrily (b) thanking the asker (c) keeping answers short (d) admitting you don’t know
11. 11.🙋 Good or poor Q&A habit: admitting you don’t know? (a) a poor Q&A habit (b) a good Q&A habit
12. 12.Which of these is a good Q&A habit? (a) arguing angrily (b) interrupting the asker (c) rolling your eyes (d) thanking the asker
13. 13.🙋 Good or poor Q&A habit: arguing angrily? (a) a poor Q&A habit (b) a good Q&A habit
14. 14.True or false: “That is a great question — thank you.” is a polite reply. (a) True (b) False
15. 15.🙋 When you answer an audience question, which do you do first: answer briefly or listen to the question? (a) answer briefly (b) listen to the question
16. 16.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
17. 17.🙋 When you answer an audience question, which do you do first: thank the asker or check if it helped? (a) thank the asker (b) check if it helped
18. 18.🙋 Good or poor Q&A habit: making up an answer? (a) a good Q&A habit (b) a poor Q&A habit
19. 19.🔍 Which is the odd one out? (a) making up an answer (b) staying calm (c) interrupting the asker (d) a ten-minute answer
20. 20.True or false: “Obviously! Everyone knows that.” is a polite reply. (a) False (b) True
21. 21.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) an impolite reply (b) a polite reply
22. 22.🙋 You don’t know the answer to a question. What is best? (a) make up an answer (b) ignore the question (c) say you will find out (d) laugh at the asker
23. 23.Which of these is a poor Q&A habit? (a) keeping answers short (b) repeating the question (c) a ten-minute answer (d) admitting you don’t know
24. 24.True or false: “I don’t know. Next.” is an impolite reply. (a) True (b) False
25. 25.True or false: “Ask someone else.” is a polite reply. (a) True (b) False
26. 26.🙋 While someone asks a question, you should… (a) look at your notes (b) interrupt them (c) listen till they finish (d) start packing up
27. 27.🙋 Good or poor Q&A habit: looking at everyone? (a) a good Q&A habit (b) a poor Q&A habit
28. 28.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
29. 29.True or false: “Good point. Let me explain that part again.” is a polite reply. (a) False (b) True
30. 30.🔍 Which is the odd one out? (a) making up an answer (b) interrupting the asker (c) thanking the asker (d) a ten-minute answer
31. 31.🙋 Good or poor Q&A habit: interrupting the asker? (a) a good Q&A habit (b) a poor Q&A habit
32. 32.Which of these is a good Q&A habit? (a) making up an answer (b) interrupting the asker (c) staying calm (d) rolling your eyes
33. 33.Which of these is a good Q&A habit? (a) keeping answers short (b) making up an answer (c) rolling your eyes (d) arguing angrily
34. 34.🙋 You didn’t hear the question clearly. What should you do? (a) guess and answer (b) pretend you heard (c) walk away (d) politely ask again
35. 35.🔍 Which is the odd one out? (a) keeping answers short (b) looking at everyone (c) staying calm (d) interrupting the asker
36. 36.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) an impolite reply (b) a polite reply
37. 37.🔍 Which is the odd one out? (a) looking at everyone (b) repeating the question (c) rolling your eyes (d) admitting you don’t know
38. 38.🙋 When you answer an audience question, which do you do first: listen to the question or check if it helped? (a) listen to the question (b) check if it helped
39. 39.🙋 When you answer an audience question, which do you do first: check if it helped or listen to the question? (a) check if it helped (b) listen to the question
40. 40.Which of these is a poor Q&A habit? (a) repeating the question (b) admitting you don’t know (c) answering only friends (d) looking at everyone

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