Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 762 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.Which of these is a good Q&A habit? (a) arguing angrily (b) repeating the question (c) answering only friends (d) rolling your eyes
2. 2.Which of these is a poor Q&A habit? (a) repeating the question (b) making up an answer (c) thanking the asker (d) staying calm
3. 3.True or false: “That is a silly question.” is a polite reply. (a) False (b) True
4. 4.🙋 You don’t know the answer to a question. What is best? (a) ignore the question (b) say you will find out (c) laugh at the asker (d) make up an answer
5. 5.🙋 When you answer an audience question, which do you do first: thank the asker or listen to the question? (a) thank the asker (b) listen to the question
6. 6.True or false: “Obviously! Everyone knows that.” is a polite reply. (a) True (b) False
7. 7.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) a polite reply (b) an impolite reply
8. 8.Which of these is a good Q&A habit? (a) interrupting the asker (b) arguing angrily (c) thanking the asker (d) making up an answer
9. 9.Which of these is a poor Q&A habit? (a) thanking the asker (b) repeating the question (c) rolling your eyes (d) keeping answers short
10. 10.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) a polite reply (b) an impolite reply
11. 11.🔍 Which is the odd one out? (a) rolling your eyes (b) arguing angrily (c) interrupting the asker (d) repeating the question
12. 12.Which of these is a poor Q&A habit? (a) thanking the asker (b) looking at everyone (c) a ten-minute answer (d) keeping answers short
13. 13.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
14. 14.True or false: “Could you please repeat the question?” is a polite reply. (a) False (b) True
15. 15.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) an impolite reply (b) a polite reply
16. 16.🔍 Which is the odd one out? (a) answering only friends (b) arguing angrily (c) rolling your eyes (d) thanking the asker
17. 17.True or false: “Good point. Let me explain that part again.” is a polite reply. (a) False (b) True
18. 18.True or false: “That is a great question — thank you.” is an impolite reply. (a) True (b) False
19. 19.🔍 Which is the odd one out? (a) making up an answer (b) a ten-minute answer (c) admitting you don’t know (d) rolling your eyes
20. 20.🙋 What does “Q&A” stand for? (a) questions and answers (b) quick and amazing (c) queue and arrive (d) quiz and award
21. 21.🔍 Which is the odd one out? (a) interrupting the asker (b) staying calm (c) making up an answer (d) rolling your eyes
22. 22.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) an impolite reply (b) a polite reply
23. 23.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
24. 24.🙋 Good or poor Q&A habit: looking at everyone? (a) a poor Q&A habit (b) a good Q&A habit
25. 25.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) an impolite reply (b) a polite reply
26. 26.🔍 Which is the odd one out? (a) admitting you don’t know (b) answering only friends (c) thanking the asker (d) repeating the question
27. 27.🙋 Good or poor Q&A habit: repeating the question? (a) a good Q&A habit (b) a poor Q&A habit
28. 28.🔍 Which is the odd one out? (a) looking at everyone (b) rolling your eyes (c) staying calm (d) thanking the asker
29. 29.🙋 After answering, what can you politely ask? (a) “Does that help?” (b) “Any more silly ones?” (c) “Happy now?” (d) “Wasn’t it obvious?”
30. 30.True or false: “I don’t know. Next.” is an impolite reply. (a) False (b) True
31. 31.🔍 Which is the odd one out? (a) admitting you don’t know (b) staying calm (c) arguing angrily (d) thanking the asker
32. 32.True or false: “I don’t know. Next.” is a polite reply. (a) True (b) False
33. 33.Which of these is a poor Q&A habit? (a) staying calm (b) looking at everyone (c) admitting you don’t know (d) interrupting the asker
34. 34.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) an impolite reply (b) a polite reply
35. 35.True or false: “I am not sure, but I will find out and tell you.” is a polite reply. (a) True (b) False
36. 36.🙋 You didn’t hear the question clearly. What should you do? (a) pretend you heard (b) guess and answer (c) politely ask again (d) walk away
37. 37.🔍 Which is the odd one out? (a) keeping answers short (b) rolling your eyes (c) a ten-minute answer (d) arguing angrily
38. 38.🙋 Good or poor Q&A habit: rolling your eyes? (a) a poor Q&A habit (b) a good Q&A habit
39. 39.Which of these is a good Q&A habit? (a) a ten-minute answer (b) making up an answer (c) rolling your eyes (d) admitting you don’t know
40. 40.True or false: “Could you please repeat the question?” is an impolite reply. (a) False (b) True

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