Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 765 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.Which of these is a poor Q&A habit? (a) staying calm (b) making up an answer (c) looking at everyone (d) keeping answers short
2. 2.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) a polite reply (b) an impolite reply
3. 3.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
4. 4.🔍 Which is the odd one out? (a) rolling your eyes (b) a ten-minute answer (c) interrupting the asker (d) admitting you don’t know
5. 5.🙋 While someone asks a question, you should… (a) interrupt them (b) look at your notes (c) listen till they finish (d) start packing up
6. 6.🙋 What does “Q&A” stand for? (a) quick and amazing (b) queue and arrive (c) quiz and award (d) questions and answers
7. 7.True or false: “Ask someone else.” is a polite reply. (a) True (b) False
8. 8.🙋 When you answer an audience question, which do you do first: answer briefly or thank the asker? (a) answer briefly (b) thank the asker
9. 9.Which of these is a good Q&A habit? (a) arguing angrily (b) rolling your eyes (c) keeping answers short (d) answering only friends
10. 10.🙋 You don’t know the answer to a question. What is best? (a) laugh at the asker (b) ignore the question (c) say you will find out (d) make up an answer
11. 11.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) an impolite reply (b) a polite reply
12. 12.🙋 You didn’t hear the question clearly. What should you do? (a) guess and answer (b) pretend you heard (c) walk away (d) politely ask again
13. 13.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) a polite reply (b) an impolite reply
14. 14.Which of these is a poor Q&A habit? (a) interrupting the asker (b) keeping answers short (c) admitting you don’t know (d) looking at everyone
15. 15.🙋 Good or poor Q&A habit: interrupting the asker? (a) a poor Q&A habit (b) a good Q&A habit
16. 16.🔍 Which is the odd one out? (a) thanking the asker (b) repeating the question (c) looking at everyone (d) interrupting the asker
17. 17.True or false: “I see it differently, but thank you for sharing.” is a polite reply. (a) False (b) True
18. 18.🙋 Good or poor Q&A habit: arguing angrily? (a) a good Q&A habit (b) a poor Q&A habit
19. 19.🙋 Good or poor Q&A habit: repeating the question? (a) a poor Q&A habit (b) a good Q&A habit
20. 20.True or false: “Could you please repeat the question?” is an impolite reply. (a) False (b) True
21. 21.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) an impolite reply (b) a polite reply
22. 22.True or false: “I don’t know. Next.” is an impolite reply. (a) True (b) False
23. 23.🙋 After answering, what can you politely ask? (a) “Does that help?” (b) “Wasn’t it obvious?” (c) “Happy now?” (d) “Any more silly ones?”
24. 24.True or false: “Good point. Let me explain that part again.” is a polite reply. (a) True (b) False
25. 25.🔍 Which is the odd one out? (a) repeating the question (b) rolling your eyes (c) admitting you don’t know (d) thanking the asker
26. 26.🔍 Which is the odd one out? (a) looking at everyone (b) interrupting the asker (c) arguing angrily (d) making up an answer
27. 27.Which of these is a poor Q&A habit? (a) a ten-minute answer (b) repeating the question (c) keeping answers short (d) admitting you don’t know
28. 28.Which of these is a good Q&A habit? (a) looking at everyone (b) interrupting the asker (c) arguing angrily (d) answering only friends
29. 29.🙋 When you answer an audience question, which do you do first: listen to the question or thank the asker? (a) listen to the question (b) thank the asker
30. 30.🔍 Which is the odd one out? (a) interrupting the asker (b) making up an answer (c) keeping answers short (d) a ten-minute answer
31. 31.🔍 Which is the odd one out? (a) arguing angrily (b) staying calm (c) keeping answers short (d) repeating the question
32. 32.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) an impolite reply (b) a polite reply
33. 33.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) an impolite reply (b) a polite reply
34. 34.🙋 Good or poor Q&A habit: answering only friends? (a) a good Q&A habit (b) a poor Q&A habit
35. 35.Which of these is a poor Q&A habit? (a) keeping answers short (b) answering only friends (c) looking at everyone (d) admitting you don’t know
36. 36.🔍 Which is the odd one out? (a) repeating the question (b) a ten-minute answer (c) looking at everyone (d) staying calm
37. 37.🔍 Which is the odd one out? (a) rolling your eyes (b) interrupting the asker (c) repeating the question (d) answering only friends
38. 38.🙋 When you answer an audience question, which do you do first: answer briefly or listen to the question? (a) answer briefly (b) listen to the question
39. 39.🙋 Many hands go up at once. What is fair? (a) ignore them all (b) answer only friends (c) shout over them (d) take them one by one
40. 40.True or false: “That is a great question — thank you.” is a polite reply. (a) False (b) True

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