Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 769 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.Which of these is a poor Q&A habit? (a) a ten-minute answer (b) keeping answers short (c) thanking the asker (d) admitting you don’t know
2. 2.🙋 You don’t know the answer to a question. What is best? (a) say you will find out (b) make up an answer (c) laugh at the asker (d) ignore the question
3. 3.True or false: “I am not sure, but I will find out and tell you.” is an impolite reply. (a) True (b) False
4. 4.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker
5. 5.🙋 Good or poor Q&A habit: admitting you don’t know? (a) a poor Q&A habit (b) a good Q&A habit
6. 6.True or false: “Obviously! Everyone knows that.” is a polite reply. (a) True (b) False
7. 7.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) a polite reply (b) an impolite reply
8. 8.True or false: “Good point. Let me explain that part again.” is a polite reply. (a) True (b) False
9. 9.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
10. 10.Which of these is a good Q&A habit? (a) making up an answer (b) keeping answers short (c) arguing angrily (d) interrupting the asker
11. 11.True or false: “That is a silly question.” is a polite reply. (a) True (b) False
12. 12.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) an impolite reply (b) a polite reply
13. 13.🙋 Good or poor Q&A habit: arguing angrily? (a) a good Q&A habit (b) a poor Q&A habit
14. 14.🙋 When you answer an audience question, which do you do first: answer briefly or thank the asker? (a) answer briefly (b) thank the asker
15. 15.Which of these is a good Q&A habit? (a) rolling your eyes (b) interrupting the asker (c) arguing angrily (d) looking at everyone
16. 16.🙋 While someone asks a question, you should… (a) interrupt them (b) listen till they finish (c) look at your notes (d) start packing up
17. 17.🔍 Which is the odd one out? (a) keeping answers short (b) interrupting the asker (c) staying calm (d) repeating the question
18. 18.🙋 When you answer an audience question, which do you do first: thank the asker or answer briefly? (a) thank the asker (b) answer briefly
19. 19.Which of these is a poor Q&A habit? (a) repeating the question (b) looking at everyone (c) arguing angrily (d) thanking the asker
20. 20.True or false: “I already said that. Weren’t you listening?” is a polite reply. (a) True (b) False
21. 21.Which of these is a poor Q&A habit? (a) staying calm (b) looking at everyone (c) admitting you don’t know (d) interrupting the asker
22. 22.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) an impolite reply (b) a polite reply
23. 23.Which of these is a poor Q&A habit? (a) repeating the question (b) admitting you don’t know (c) staying calm (d) rolling your eyes
24. 24.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
25. 25.🙋 What does “Q&A” stand for? (a) quick and amazing (b) queue and arrive (c) quiz and award (d) questions and answers
26. 26.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) an impolite reply (b) a polite reply
27. 27.🙋 After answering, what can you politely ask? (a) “Any more silly ones?” (b) “Happy now?” (c) “Wasn’t it obvious?” (d) “Does that help?”
28. 28.True or false: “That is a great question — thank you.” is a polite reply. (a) True (b) False
29. 29.🙋 Good or poor Q&A habit: keeping answers short? (a) a good Q&A habit (b) a poor Q&A habit
30. 30.🙋 You didn’t hear the question clearly. What should you do? (a) walk away (b) politely ask again (c) guess and answer (d) pretend you heard
31. 31.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) an impolite reply (b) a polite reply
32. 32.True or false: “That is a great question — thank you.” is an impolite reply. (a) True (b) False
33. 33.🔍 Which is the odd one out? (a) thanking the asker (b) admitting you don’t know (c) repeating the question (d) rolling your eyes
34. 34.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) an impolite reply (b) a polite reply
35. 35.Which of these is a good Q&A habit? (a) a ten-minute answer (b) thanking the asker (c) arguing angrily (d) answering only friends
36. 36.True or false: “Ask someone else.” is an impolite reply. (a) False (b) True
37. 37.True or false: “I don’t know. Next.” is an impolite reply. (a) True (b) False
38. 38.🙋 When you answer an audience question, which do you do first: thank the asker or check if it helped? (a) thank the asker (b) check if it helped
39. 39.Which of these is a poor Q&A habit? (a) repeating the question (b) staying calm (c) keeping answers short (d) making up an answer
40. 40.🙋 When you answer an audience question, which do you do first: thank the asker or listen to the question? (a) thank the asker (b) listen to the question

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