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Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 774 · 40 questions
TalentJR

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

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  1. 1.Which of these is a good Q&A habit? (a) keeping answers short (b) a ten-minute answer (c) rolling your eyes (d) arguing angrily
  2. 2.True or false: “I am not sure, but I will find out and tell you.” is an impolite reply. (a) False (b) True
  3. 3.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) a polite reply (b) an impolite reply
  4. 4.True or false: “I am not sure, but I will find out and tell you.” is a polite reply. (a) True (b) False
  5. 5.🙋 While someone asks a question, you should… (a) interrupt them (b) start packing up (c) listen till they finish (d) look at your notes
  6. 6.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
  7. 7.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) an impolite reply (b) a polite reply
  8. 8.🔍 Which is the odd one out? (a) making up an answer (b) looking at everyone (c) arguing angrily (d) a ten-minute answer
  9. 9.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) an impolite reply (b) a polite reply
  10. 10.True or false: “Ask someone else.” is an impolite reply. (a) True (b) False
  11. 11.🙋 Good or poor Q&A habit: looking at everyone? (a) a poor Q&A habit (b) a good Q&A habit
  12. 12.🔍 Which is the odd one out? (a) answering only friends (b) interrupting the asker (c) repeating the question (d) making up an answer
  13. 13.🙋 You don’t know the answer to a question. What is best? (a) ignore the question (b) make up an answer (c) say you will find out (d) laugh at the asker
  14. 14.True or false: “That is a silly question.” is an impolite reply. (a) False (b) True
  15. 15.🔍 Which is the odd one out? (a) making up an answer (b) keeping answers short (c) a ten-minute answer (d) arguing angrily
  16. 16.Which of these is a good Q&A habit? (a) staying calm (b) arguing angrily (c) rolling your eyes (d) interrupting the asker
  17. 17.True or false: “I already said that. Weren’t you listening?” is a polite reply. (a) True (b) False
  18. 18.True or false: “Could you please repeat the question?” is a polite reply. (a) False (b) True
  19. 19.Which of these is a poor Q&A habit? (a) repeating the question (b) staying calm (c) arguing angrily (d) thanking the asker
  20. 20.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) an impolite reply (b) a polite reply
  21. 21.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) a polite reply (b) an impolite reply
  22. 22.🔍 Which is the odd one out? (a) interrupting the asker (b) rolling your eyes (c) arguing angrily (d) staying calm
  23. 23.🙋 After answering, what can you politely ask? (a) “Happy now?” (b) “Wasn’t it obvious?” (c) “Does that help?” (d) “Any more silly ones?”
  24. 24.🙋 When you answer an audience question, which do you do first: listen to the question or check if it helped? (a) listen to the question (b) check if it helped
  25. 25.🙋 Good or poor Q&A habit: thanking the asker? (a) a poor Q&A habit (b) a good Q&A habit
  26. 26.🙋 Good or poor Q&A habit: admitting you don’t know? (a) a good Q&A habit (b) a poor Q&A habit
  27. 27.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) a polite reply (b) an impolite reply
  28. 28.🙋 When you answer an audience question, which do you do first: answer briefly or thank the asker? (a) answer briefly (b) thank the asker
  29. 29.🙋 When you answer an audience question, which do you do first: thank the asker or answer briefly? (a) thank the asker (b) answer briefly
  30. 30.True or false: “Good point. Let me explain that part again.” is an impolite reply. (a) True (b) False
  31. 31.Which of these is a poor Q&A habit? (a) thanking the asker (b) looking at everyone (c) admitting you don’t know (d) making up an answer
  32. 32.🙋 When you answer an audience question, which do you do first: check if it helped or listen to the question? (a) check if it helped (b) listen to the question
  33. 33.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) an impolite reply (b) a polite reply
  34. 34.🔍 Which is the odd one out? (a) staying calm (b) making up an answer (c) thanking the asker (d) admitting you don’t know
  35. 35.🙋 Many hands go up at once. What is fair? (a) shout over them (b) ignore them all (c) take them one by one (d) answer only friends
  36. 36.🙋 Good or poor Q&A habit: staying calm? (a) a poor Q&A habit (b) a good Q&A habit
  37. 37.🔍 Which is the odd one out? (a) thanking the asker (b) staying calm (c) arguing angrily (d) admitting you don’t know
  38. 38.🙋 When you answer an audience question, which do you do first: listen to the question or answer briefly? (a) listen to the question (b) answer briefly
  39. 39.Which of these is a good Q&A habit? (a) rolling your eyes (b) answering only friends (c) making up an answer (d) thanking the asker
  40. 40.🙋 Good or poor Q&A habit: repeating the question? (a) a good Q&A habit (b) a poor Q&A habit

Answer key

  1. keeping answers short
  2. False
  3. a polite reply
  4. True
  5. listen till they finish
  6. answer briefly
  7. a polite reply
  8. looking at everyone
  9. an impolite reply
  10. True
  11. a good Q&A habit
  12. repeating the question
  13. say you will find out
  14. True
  15. keeping answers short
  16. staying calm
  17. False
  18. True
  19. arguing angrily
  20. an impolite reply
  21. an impolite reply
  22. staying calm
  23. “Does that help?”
  24. listen to the question
  25. a good Q&A habit
  26. a good Q&A habit
  27. a polite reply
  28. thank the asker
  29. thank the asker
  30. False
  31. making up an answer
  32. listen to the question
  33. an impolite reply
  34. making up an answer
  35. take them one by one
  36. a good Q&A habit
  37. arguing angrily
  38. listen to the question
  39. thanking the asker
  40. a good Q&A habit

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