Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 784 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🔍 Which is the odd one out? (a) making up an answer (b) keeping answers short (c) interrupting the asker (d) answering only friends
2. 2.🙋 After answering, what can you politely ask? (a) “Happy now?” (b) “Does that help?” (c) “Wasn’t it obvious?” (d) “Any more silly ones?”
3. 3.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) an impolite reply (b) a polite reply
4. 4.Which of these is a poor Q&A habit? (a) a ten-minute answer (b) admitting you don’t know (c) thanking the asker (d) staying calm
5. 5.Which of these is a poor Q&A habit? (a) admitting you don’t know (b) repeating the question (c) making up an answer (d) looking at everyone
6. 6.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) an impolite reply (b) a polite reply
7. 7.True or false: “Ask someone else.” is an impolite reply. (a) True (b) False
8. 8.Which of these is a poor Q&A habit? (a) repeating the question (b) staying calm (c) thanking the asker (d) answering only friends
9. 9.🙋 You didn’t hear the question clearly. What should you do? (a) pretend you heard (b) guess and answer (c) walk away (d) politely ask again
10. 10.🙋 Good or poor Q&A habit: making up an answer? (a) a poor Q&A habit (b) a good Q&A habit
11. 11.🙋 When you answer an audience question, which do you do first: listen to the question or check if it helped? (a) listen to the question (b) check if it helped
12. 12.🙋 Good or poor Q&A habit: a ten-minute answer? (a) a poor Q&A habit (b) a good Q&A habit
13. 13.Which of these is a good Q&A habit? (a) making up an answer (b) rolling your eyes (c) keeping answers short (d) interrupting the asker
14. 14.True or false: “Ask someone else.” is a polite reply. (a) False (b) True
15. 15.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker
16. 16.Which of these is a poor Q&A habit? (a) repeating the question (b) interrupting the asker (c) thanking the asker (d) staying calm
17. 17.🔍 Which is the odd one out? (a) answering only friends (b) thanking the asker (c) looking at everyone (d) repeating the question
18. 18.🙋 What does “Q&A” stand for? (a) quiz and award (b) questions and answers (c) queue and arrive (d) quick and amazing
19. 19.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) a polite reply (b) an impolite reply
20. 20.🙋 Good or poor Q&A habit: arguing angrily? (a) a poor Q&A habit (b) a good Q&A habit
21. 21.True or false: “Obviously! Everyone knows that.” is an impolite reply. (a) False (b) True
22. 22.True or false: “I am not sure, but I will find out and tell you.” is a polite reply. (a) False (b) True
23. 23.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) a polite reply (b) an impolite reply
24. 24.True or false: “Obviously! Everyone knows that.” is a polite reply. (a) True (b) False
25. 25.🔍 Which is the odd one out? (a) arguing angrily (b) interrupting the asker (c) admitting you don’t know (d) a ten-minute answer
26. 26.True or false: “Good point. Let me explain that part again.” is an impolite reply. (a) False (b) True
27. 27.True or false: “That is a great question — thank you.” is a polite reply. (a) True (b) False
28. 28.🙋 When you answer an audience question, which do you do first: check if it helped or listen to the question? (a) check if it helped (b) listen to the question
29. 29.🙋 Good or poor Q&A habit: repeating the question? (a) a good Q&A habit (b) a poor Q&A habit
30. 30.🙋 Many hands go up at once. What is fair? (a) take them one by one (b) answer only friends (c) shout over them (d) ignore them all
31. 31.Which of these is a poor Q&A habit? (a) thanking the asker (b) arguing angrily (c) admitting you don’t know (d) staying calm
32. 32.🙋 You don’t know the answer to a question. What is best? (a) say you will find out (b) laugh at the asker (c) ignore the question (d) make up an answer
33. 33.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) a polite reply (b) an impolite reply
34. 34.🔍 Which is the odd one out? (a) admitting you don’t know (b) looking at everyone (c) thanking the asker (d) rolling your eyes
35. 35.🙋 Is this a polite or an impolite reply to an audience question? “I already said that. Weren’t you listening?” (a) an impolite reply (b) a polite reply
36. 36.🙋 Good or poor Q&A habit: looking at everyone? (a) a poor Q&A habit (b) a good Q&A habit
37. 37.🙋 When you answer an audience question, which do you do first: listen to the question or answer briefly? (a) listen to the question (b) answer briefly
38. 38.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) a polite reply (b) an impolite reply
39. 39.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) a polite reply (b) an impolite reply
40. 40.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped

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