Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 800 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.True or false: “Obviously! Everyone knows that.” is a polite reply. (a) False (b) True
2. 2.🙋 You don’t know the answer to a question. What is best? (a) ignore the question (b) say you will find out (c) laugh at the asker (d) make up an answer
3. 3.🙋 After answering, what can you politely ask? (a) “Wasn’t it obvious?” (b) “Does that help?” (c) “Any more silly ones?” (d) “Happy now?”
4. 4.Which of these is a poor Q&A habit? (a) a ten-minute answer (b) repeating the question (c) thanking the asker (d) keeping answers short
5. 5.🙋 When you answer an audience question, which do you do first: thank the asker or answer briefly? (a) thank the asker (b) answer briefly
6. 6.🙋 Good or poor Q&A habit: answering only friends? (a) a poor Q&A habit (b) a good Q&A habit
7. 7.True or false: “Good point. Let me explain that part again.” is an impolite reply. (a) True (b) False
8. 8.🙋 Is this a polite or an impolite reply to an audience question? “Ask someone else.” (a) an impolite reply (b) a polite reply
9. 9.🙋 While someone asks a question, you should… (a) start packing up (b) interrupt them (c) look at your notes (d) listen till they finish
10. 10.Which of these is a poor Q&A habit? (a) repeating the question (b) interrupting the asker (c) looking at everyone (d) keeping answers short
11. 11.🙋 You didn’t hear the question clearly. What should you do? (a) walk away (b) politely ask again (c) guess and answer (d) pretend you heard
12. 12.Which of these is a poor Q&A habit? (a) keeping answers short (b) repeating the question (c) looking at everyone (d) making up an answer
13. 13.True or false: “That is a silly question.” is an impolite reply. (a) True (b) False
14. 14.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) a polite reply (b) an impolite reply
15. 15.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) an impolite reply (b) a polite reply
16. 16.🙋 When you answer an audience question, which do you do first: listen to the question or answer briefly? (a) listen to the question (b) answer briefly
17. 17.🙋 Is this a polite or an impolite reply to an audience question? “Good point. Let me explain that part again.” (a) a polite reply (b) an impolite reply
18. 18.🙋 Good or poor Q&A habit: admitting you don’t know? (a) a poor Q&A habit (b) a good Q&A habit
19. 19.🙋 Many hands go up at once. What is fair? (a) ignore them all (b) take them one by one (c) answer only friends (d) shout over them
20. 20.True or false: “That is a great question — thank you.” is an impolite reply. (a) False (b) True
21. 21.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) an impolite reply (b) a polite reply
22. 22.True or false: “I already said that. Weren’t you listening?” is an impolite reply. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) keeping answers short (b) interrupting the asker (c) arguing angrily (d) making up an answer
24. 24.🙋 Good or poor Q&A habit: rolling your eyes? (a) a good Q&A habit (b) a poor Q&A habit
25. 25.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) an impolite reply (b) a polite reply
26. 26.True or false: “I don’t know. Next.” is an impolite reply. (a) True (b) False
27. 27.🙋 When you answer an audience question, which do you do first: listen to the question or check if it helped? (a) listen to the question (b) check if it helped
28. 28.🙋 When you answer an audience question, which do you do first: thank the asker or listen to the question? (a) thank the asker (b) listen to the question
29. 29.True or false: “I don’t know. Next.” is a polite reply. (a) False (b) True
30. 30.🙋 What does “Q&A” stand for? (a) quiz and award (b) queue and arrive (c) quick and amazing (d) questions and answers
31. 31.True or false: “Could you please repeat the question?” is a polite reply. (a) False (b) True
32. 32.True or false: “Could you please repeat the question?” is an impolite reply. (a) True (b) False
33. 33.🔍 Which is the odd one out? (a) staying calm (b) looking at everyone (c) rolling your eyes (d) thanking the asker
34. 34.🙋 Good or poor Q&A habit: repeating the question? (a) a good Q&A habit (b) a poor Q&A habit
35. 35.🙋 Good or poor Q&A habit: interrupting the asker? (a) a poor Q&A habit (b) a good Q&A habit
36. 36.🙋 When you answer an audience question, which do you do first: check if it helped or listen to the question? (a) check if it helped (b) listen to the question
37. 37.🔍 Which is the odd one out? (a) keeping answers short (b) thanking the asker (c) making up an answer (d) looking at everyone
38. 38.🙋 When you answer an audience question, which do you do first: listen to the question or thank the asker? (a) listen to the question (b) thank the asker
39. 39.🙋 When you answer an audience question, which do you do first: answer briefly or listen to the question? (a) answer briefly (b) listen to the question
40. 40.🙋 When you answer an audience question, which do you do first: answer briefly or thank the asker? (a) answer briefly (b) thank the asker

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