Presentation Skills Worksheet: Handling Questions

Public speaking lesson 20: Handling questions politely · Set 812 · 40 questions

Speaker's tip (Listen, thank, answer, check): Steps: 1 listen to the whole question, 2 thank the asker, 3 answer briefly, 4 check if it helped. Polite: “Great question — thank you.”, “I am not sure, but I will find out.”, “Could you please repeat the question?” Impolite: “That is a silly question.”, “I already said that.”, “Ask someone else.” Take questions one by one, fairly.

1. 1.🙋 Is this a polite or an impolite reply to an audience question? “I see it differently, but thank you for sharing.” (a) a polite reply (b) an impolite reply
2. 2.🙋 Is this a polite or an impolite reply to an audience question? “I am not sure, but I will find out and tell you.” (a) an impolite reply (b) a polite reply
3. 3.🙋 Is this a polite or an impolite reply to an audience question? “That is a great question — thank you.” (a) an impolite reply (b) a polite reply
4. 4.🙋 When you answer an audience question, which do you do first: check if it helped or answer briefly? (a) check if it helped (b) answer briefly
5. 5.🙋 Many hands go up at once. What is fair? (a) ignore them all (b) answer only friends (c) shout over them (d) take them one by one
6. 6.🙋 What does “Q&A” stand for? (a) quick and amazing (b) questions and answers (c) quiz and award (d) queue and arrive
7. 7.🙋 When you answer an audience question, which do you do first: answer briefly or check if it helped? (a) answer briefly (b) check if it helped
8. 8.🙋 Good or poor Q&A habit: admitting you don’t know? (a) a poor Q&A habit (b) a good Q&A habit
9. 9.🙋 Is this a polite or an impolite reply to an audience question? “I don’t know. Next.” (a) an impolite reply (b) a polite reply
10. 10.🙋 Good or poor Q&A habit: interrupting the asker? (a) a good Q&A habit (b) a poor Q&A habit
11. 11.🙋 You don’t know the answer to a question. What is best? (a) say you will find out (b) laugh at the asker (c) make up an answer (d) ignore the question
12. 12.Which of these is a poor Q&A habit? (a) repeating the question (b) admitting you don’t know (c) thanking the asker (d) making up an answer
13. 13.True or false: “I already said that. Weren’t you listening?” is an impolite reply. (a) False (b) True
14. 14.Which of these is a poor Q&A habit? (a) repeating the question (b) answering only friends (c) staying calm (d) admitting you don’t know
15. 15.🙋 After answering, what can you politely ask? (a) “Any more silly ones?” (b) “Wasn’t it obvious?” (c) “Does that help?” (d) “Happy now?”
16. 16.🙋 Is this a polite or an impolite reply to an audience question? “That is a silly question.” (a) a polite reply (b) an impolite reply
17. 17.True or false: “Ask someone else.” is a polite reply. (a) False (b) True
18. 18.Which of these is a good Q&A habit? (a) staying calm (b) a ten-minute answer (c) rolling your eyes (d) interrupting the asker
19. 19.Which of these is a good Q&A habit? (a) answering only friends (b) a ten-minute answer (c) making up an answer (d) repeating the question
20. 20.🙋 While someone asks a question, you should… (a) interrupt them (b) look at your notes (c) listen till they finish (d) start packing up
21. 21.🙋 When you answer an audience question, which do you do first: check if it helped or thank the asker? (a) check if it helped (b) thank the asker
22. 22.🙋 Is this a polite or an impolite reply to an audience question? “Could you please repeat the question?” (a) a polite reply (b) an impolite reply
23. 23.🙋 When you answer an audience question, which do you do first: check if it helped or listen to the question? (a) check if it helped (b) listen to the question
24. 24.True or false: “Good point. Let me explain that part again.” is a polite reply. (a) True (b) False
25. 25.True or false: “Could you please repeat the question?” is a polite reply. (a) True (b) False
26. 26.Which of these is a poor Q&A habit? (a) repeating the question (b) keeping answers short (c) arguing angrily (d) looking at everyone
27. 27.🙋 When you answer an audience question, which do you do first: listen to the question or thank the asker? (a) listen to the question (b) thank the asker
28. 28.🙋 Good or poor Q&A habit: thanking the asker? (a) a poor Q&A habit (b) a good Q&A habit
29. 29.True or false: “That is a great question — thank you.” is a polite reply. (a) True (b) False
30. 30.🙋 When you answer an audience question, which do you do first: answer briefly or thank the asker? (a) answer briefly (b) thank the asker
31. 31.🙋 You didn’t hear the question clearly. What should you do? (a) pretend you heard (b) politely ask again (c) guess and answer (d) walk away
32. 32.True or false: “Could you please repeat the question?” is an impolite reply. (a) True (b) False
33. 33.Which of these is a poor Q&A habit? (a) rolling your eyes (b) staying calm (c) keeping answers short (d) thanking the asker
34. 34.🙋 Good or poor Q&A habit: rolling your eyes? (a) a poor Q&A habit (b) a good Q&A habit
35. 35.🔍 Which is the odd one out? (a) keeping answers short (b) interrupting the asker (c) repeating the question (d) looking at everyone
36. 36.True or false: “I am not sure, but I will find out and tell you.” is an impolite reply. (a) False (b) True
37. 37.Which of these is a good Q&A habit? (a) interrupting the asker (b) keeping answers short (c) arguing angrily (d) answering only friends
38. 38.🙋 Is this a polite or an impolite reply to an audience question? “Obviously! Everyone knows that.” (a) an impolite reply (b) a polite reply
39. 39.Which of these is a good Q&A habit? (a) looking at everyone (b) arguing angrily (c) a ten-minute answer (d) making up an answer
40. 40.Which of these is a poor Q&A habit? (a) admitting you don’t know (b) repeating the question (c) looking at everyone (d) a ten-minute answer

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